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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
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Customer

Search in the Customer section

Most frequently asked questions

The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Do I have to sign a contract to be a Fizz customer?

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan...


Frequently topics on Community Hub

Great customer service

Good morning @Olive_Ref_V89H3 My costumer service with Fizz has been excellent, I was quite surprised yesterday when the chat got answered my questi...

7

Awful customer service

A mixture of incompetence and stupidity in one. Their customer service agent is telling me the messages I have been sending and receiving from a numbe...

5
0

“Customize your phone plan and enjoy 50% off for 3 months.” only to new subscriber?

“Customize your phone plan and enjoy 50% off for 3 months” is only to new subscriber?

9
1

Very new 500/50 customer, order details show 4680 modem is sent to me, why ?

Hi all, while choosing between 400/50 and 500/50 plans I had modem model as a key differentiator, and decided on 500/50 to get a slightly better one a...

1
1

Reward pages are broken in Customer Zone

The reward pages are broken in my customer zone. It says, I have 0 points, 0 upgrades, 0 perks and 0 badges. Referrals, Gifting and Friends are still ...

13

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