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FAQs

FAQ

I participated in the mobile beta launch. What's next?

How do I know if I am getting the benefits associated with being a beta tester?, 1, Check the price of your plan in your Fizz account; that price will tell you whether or not you are enjoying preferential beta prices (between $1.
How long will my beta period last?, 2, Your plan will remain at its beta price throughout your beta period, which is now at five (5) months, as opposed to the initial three (3) we had promi
What will happen at the end of my beta period?, 3, Once those five (5) months are over, your plan will automatically migrate to the introductory prices that are currently offered. The date at which the
mobile First steps with my mobile plan Change plan plan customer

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    "Wireless client filter" option not working?

    I started adding wireless clients in the "Wireless Client Filter" section of Fizz's router (modem) configuration. The first devices I added worked fine (desktop and android phone). I then added some more and then those two stopped connecting to the wifi. The only way they can connect is if I select "Block listed" or "Allow all", as if the Mac address comparison was not working. I've double checked each mac address, including via the "connected device" section even though they worked at first, and I've also rebooted the modem via the configuration and then two more times physically.

    Internet Technical Issues
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    No data connection for 9 days?

    Hello, When I first applied for a plan with fizz everything was good for me. Than my SIM card stopped working having just "no sim card - emergency calls only". The tech department told me to buy a new sim. Popped in the new sim and than my "nightmare" started. No data connection on my phone. Do the maths. You have 3 phones with 3 fizz sim cards. My sim with my phone = no data connection. My sim with any other 2 phones will work with no problems. Any other 2 sims with my phone will work flawlessly. All 3 phones have the same apn settings. How long do they need to figure out to solve the problem? The answer in the title and on going. Wait for our email. I am paying 32 $ and I get whatever they want to give me. One day no fizz service equal 2 Gb for every client. 9 days and counting for one client equal sorry we are doing our best. Funny but real. Read and laugh but this is actually me https://www.captiongenerator.com/1347172/Fizz-in-a-nutshell

    My Mobile Technical issues 
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    One question about the payment?

    I saw that many people complain the service disrupted due to the payment refused. If I add two credit card in the account, will Fizz charge the second one automatically if the primary card refused? As most people mentioned, it would be better to have online payment option which we can pay manually. Or, Fizz can setup a payment phone line. People call this number to make the payment. Having mobile and Internet activate is very important for most clients. Sometimes, it is not clients mistake - it is just the system problem. We have to struggle with these issues, and can not do anything, it is really not fair.

    Welcome and join General questions
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