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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


I’m outside my coverage zone and my mobile data isn’t working. Why?

When you are traveling outside your usual coverage area, you will be able to use data, and send/receive texts when you travel outside your coverage...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

Receiving calls abroad

How can I start receiving calls when abroad? Currently I'm unable to accept the call and it's imperative that I do. I just bought an international cal...

1

HD Calling & HD+

Hey guys. So, if I will be calling from Fizz to Fizz or Freedom/Videotron, will then only I see HD calling symbol in my android phone? And do we see ...

6

Canada coverage but unable to make calls to out of province numbers

My plan is supposed to be Canada coverage: Data 15 GB | Minutes Unlimited | Texts Unlimited | Coverage Canada | Voicemail Yes I once was able to make ...

2

My phone can successfully call the VoLTE test number but downgrades to 3G for calls

My phone is not on the supported list of phones, but it can successfully call the test number (#8378) and play the test message: You will first he...

7
0

Some callers getting "Not in Service" message when calling my number

Hi everyone,I'm hoping someone can help or offer insight.Some people — especially businesses or VOIP-based systems — are getting a message that my num...

3

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