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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


I’m outside my coverage zone and my mobile data isn’t working. Why?

When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

Why I cannot receive call from others? But can call out.

Start from yesterday I cannot receive any call from others except Fizz users. I tried my work mobile, buzz, and other friends call me, I cannot receiv...

6
1

Unable to receive incoming calls in Edmonton but able to call out, Error 2UC2

Just wondering if anyone else has had this issue with Fizz in Edmonton. I am unable to get any incoming calls, and people trying to call me get the 2U...

6

Calls to me aren't going through?

Hi! Beginning yesterday (Aug 14th) calls to me don't ring and are dropped. When other Fizz customers call me, the calls go through no problem. This i...

1

Why can't I make phone calls or receive calls?

I have unlimited talk and text, my text messages I am receiving but calls I can't make or receive

2

New Customer - Caller ID has not displayed for any calls I've received

I am a new customer and none of the calls I've received since moving to Fizz have shown who is calling, just the number. It is impossible that every ...

4

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