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Calls

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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Why do some calls and texts when in the U.S. not work?

No calls or texts possible. Be advised. As of July 2022, only the LTE data network will be available in the United States. You will not be able to...


I’m outside my coverage zone and my mobile data isn’t working. Why?

Note: If you are having difficulty making or receiving calls while you are travellingYou will not be able to make calls while roaming outside your...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage.See our network coverage map If you are...


Frequently topics on Community Hub

Is the problem of calls in the US solved ?

I M in the US and I need to make calls here, if I buy calls will they be activated ?...

4

Incoming International Calls - From EUROPE

Hello,My plan includes unlimited calls and covers Canada. Will I be charged if I receive international calls from Italy on my Canadian number while I'...

1

Robo calls

I am getting robo calls at a rate of 2 per hour today. They all come from a different number. Is there anything I can do about this?...

1
1

Incoming calls

We’re in the US and haven’t been able to make calls since yesterday but incoming calls are coming through. HELP!...

4

Cannot make calls

Cannot make calls...

2

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