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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


I’m outside my coverage zone and my mobile data isn’t working. Why?

When you are traveling outside your usual coverage area, you will be able to use data, and send/receive texts when you travel outside your coverage...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

My phone can successfully call the VoLTE test number but downgrades to 3G for calls

My phone is not on the supported list of phones, but it can successfully call the test number (#8378) and play the test message: You will first he...

7
0

Some callers getting "Not in Service" message when calling my number

Hi everyone,I'm hoping someone can help or offer insight.Some people — especially businesses or VOIP-based systems — are getting a message that my num...

3

Wi-fi calling

Hi all, does anyone know when Wi-fi calling will be added to Fizz? I ported to Fizz and was told that implementation of the feature is currently in pr...

4

International Calling Addon - Switzerland

…not working. I added 250 of Swiss call minutes to my account 2-3 days ago. Reset my phone. Tried the airplane mode on/off for 30 secs. Added 011 in f...

1
1

One of my plans cant recieve calls from certain numbers

I am expecting really important calls from doctors and ever since switching to Fizz they say they get "This number is not in service" message when cal...

3

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