Technical issues

FAQs

FAQ

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A
Connect the coaxial cable, 1, The coaxial cable must be properly screwed in on both ends.
Connect the power cord, 2, Make sure the power cord is properly connected to the Wi-Fi modem and wall outlet.
Check if your Wi-Fi modem is ready, 3, A series of lights will appear on your modem. Make sure they match those in this picture.
Write down your modem's network name & password, 4, Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem.
Configure your modem, 5, Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser wil
Download the Fizz Wi-Fi app, 6, The Fizz Wi-Fi app will be available on the Apple App Store in the coming weeks. This handy app lets you schedule pa
FAQ

My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

Restart your Wi-Fi modem, 1, Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it.
Make sure the cable is not defective, 2, The network cable (RJ45) used to connect your device to the Wi-Fi modem may be causing this issue. Completely unplug the c
Restore your Wi-Fi modem to its factory settings, 3, IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need t
If possible, connect another device to your Wi-Fi modem, 4, To test whether the wired connection is functioning, use the cable to connect another device to your Wi-Fi modem. If the s
Check the configuration of your computer’s network card, 5, The network card is the device responsible for communication between your computer and the internet. Here are
FAQ

I connected my device using a network cable, but my internet connection is slow. How do I fix it?

Conduct a speed test, 1, Use the Fizz Wi-Fi app to conduct a speed test. This app is available free of charge on the Apple Store and Google Play.
Restart your device, 2, Completely turn off your device and wait ten (10) seconds before starting it. Following its startup cycle, the device
Restart your Wi-Fi modem, 3, Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it.
Temporarily disable your security software or application, 4, This type of software could be responsible for your poor internet connection. To test your connection to the Internet, tem
If possible, connect another device to your Wi-Fi modem, 5, To test whether the wired connection is functioning, use the cable to connect another device to your Wi-Fi modem. If the s
Reset your Wi-Fi modem to its factory settings, 6, IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need t