Technical issues

Solutions, tips. Everything you need to know.



What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone ca
Installing network settings (Android), 1, By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations
Resend the network parameters (APN) to your phone (Android), 2, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/B5vbmV_U4VQ.jpg?itok=8sfspixv","video_url":"http
Manually installing network settings (Android), 3, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/qbfOqL6Li3M.jpg?itok=gPGjZBFi","video_url":"http
Installing network settings (iPhone), 4, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/s0KuUYpjfa8.jpg?itok=3X0Ix8FW","video_url":"http

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable &nbsp
Connect the coaxial cable, 1, The coaxial cable must be properly screwed in on both ends.
Connect the power cord, 2, Make sure the power cord is properly connected to the Wi-Fi modem and wall outlet. Ideally, connect the power cord directly into the wall outle
Check if your Wi-Fi modem is ready, 3, A series of lights will appear on your modem. Make sure they match those in this picture.
Write down your modem's network name & password, 4, Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem. If the network name (Default
Configure your modem, 5, Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will o
Download the Fizz Wi-Fi app, 6, This handy app lets you schedule pauses, manage access and more. Download it for free: Google Play: Click here App Store: Click here T

My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

Restart your Wi-Fi modem, 1, Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plu
Make sure the cable is not defective, 2, The network cable (RJ45) used to connect your device to the Wi-Fi modem may be causing this issue. Completely unplug the cable, then reconnect it a
Restore your Wi-Fi modem to its factory settings, 3, IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi
If possible, connect another device to your Wi-Fi modem, 4, To test whether the wired connection is functioning, use the cable to connect another device to your Wi-Fi modem. If the second device can connect
Check the configuration of your computer’s network card, 5, The network card is the device responsible for communication between your computer and the internet. Here are some steps you can take that may re