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Most frequently asked questions
Status of our services
Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you out.
I’m having problems transferring my current phone number to Fizz. Why? What can I do?
If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may...
What if I’m unable to transfer my phone number?
If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider...
My Wi-Fi network is cutting out. How do I fix it?
Take note of the various sources of attenuation of your Wi-Fi signal The waves in your Wi-Fi network may be attenuated by various obstacles and...
What are the Fizz network settings (APN)?
An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...
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