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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM
Internet
Our plans Wi-Fi Technologies How it works?
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Shop Why buy with Fizz? How it works Preloved phones Financing with PayBright
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FAQ Forum Support Status of our services

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  1. Solutions
  2. Technical issues

Technical issues

Search in the Technical issues section

Most frequently asked questions

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...


My Wi-Fi network is cutting out. How do I fix it?

Take note of the various sources of attenuation of your Wi-Fi signal The waves in your Wi-Fi network may be attenuated by various obstacles and...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


Status of our services

Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you out


How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable The ethernet cable is...


Frequently topics on Community Hub

Home Internet - Technical Issues

My home internet keeps disconnecting at random times during the day, for no apparent reason. When I reached out few weeks back, I was told it was due ...

8

Technical issuep

I had issues with my line after payment and missed two days of usage with my phone until technical support fixed my problem. Will i get those two days...

1
1

I get 3 beeps and then the line disconnects. 2nd day in a row what is this.

I was told there were technical issues yesterday. I need a phone that does not disconnect people. You are Fizz (Videotron) please make this work....

3
10

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

Perks following technical issues not appearing in my account?

I was affected by the technical issues on March 25th (and yesterday April 2nd, I had no access to cellular internet), but the perks (2x 1gig) are not ...

6
5

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