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Technical issues

Search in the Technical issues section

Most frequently asked questions

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


Status of our services

Our services are all fully functional. If you encounter any issue,  discover the tools that are available to help you.


How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q for the 940 mbps plan only) A coaxial cable A power cord An...


My Internet service is not working. What do I do?

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new...


Frequently topics on Community Hub

"Technical issue with transferring your number" for more than 24 hours

Hi there. New around here. Want to switch my cell service to Fizz so yesterday morning I bought a card, created an account and am working to transfer ...

4
2

Help Transferring technical issue - activation pending

Since my last post is closed. I create a new one. The original post is here: "Hi I received the email saying my transferring from another provider to...

5

technical issues of transfer from fido to fizz

Hi I received the notifacation saying my transferring from Fido to Fizz have some technical difficulties. It is been 15 hours and I have no service. ...

3

HELP Transferring to Fizz technical issue

Hi I received the email saying my transferring from Fido to Fizz have some technical difficulties. It is been several hours and I have no service. I f...

2

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

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