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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM
Internet
Our plans Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with PayBright
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community
Help
FAQ Forum Support Status of our services

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  1. Solutions
  2. Manage my Home Internet

Manage my Home Internet

Search in the Manage my Home Internet section

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


What payment methods can I use?

To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard A Debit Mastercard or Visa Debit card Only one...


How do payment cycles work?

For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of...


Frequently topics on Community Hub

Add a user to home internet plan

Hi, I try to add a user to my internet plan. I went to manage but cannot find a "add user" option...

6

suspension

I want to suspend my home internet for 2 months. Is it possible to manage it?...

2

I have two address, can i use the same account to manage two internet subscription?

I have two address, can i use the same account to manage two internet subscription?...

4
17

Link internet accont?

Is there a way to link an internet account to a mobile plan? i know i can link my mobile plan to an internet account... I want to be able to manage my...

1
20

How can I give access to to someone else to manage one of the internet accounts in my profile?

As the title says, I'd like to give someone access to an internet plan in my account so they can manage the CC options and contact support if needed....

10
13

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