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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


How do I return my Wi-Fi modem?

Due to the current context at Canada Post, there may be additional delays in receiving the return of your Fizz modem. Rest assured that your...


How do I unsubscribe from Fizz Home Internet?

Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn...


How do I unsubscribe from Fizz Mobile?

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a...


Frequently topics on Community Hub

after cancellation within 15 days, how to get refund

after cancellation within 15 days, how to get refund

0

cancellation

How do I get a refund and cancel my subscription? I paid for data and never got any. Ticket #360272 has been in effect for over 8 days. That is 8 days...

3

Moving and cancelling internet service

Hi, I am trying to cancel my account for August 1st but the month of August does not show among the dates available. And the last week of July is full...

2

Cancellation

Hi, I requested to unsubscribe from my Fizz mobile plan at the end of May, and I can see that the cancellation is scheduled for June 4th. However, my ...

6

When will my refund be processed for cancelled phone order.

I have ordered an iPhone on November 19. Two months later and order had not shipped. The order status still said tracking number pending. Ok. So I wen...

5

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