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Most frequently asked questions

I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...

Frequently topics on Community Hub

My ticket was cancelled and closed by the support time every time I reopened it!!

Ticket #317470 My account: 42731522 I created my plan and ported my number on the 7th but i did not installed the esim properly on my phone so i canno...

2

Cancellation

Hi I canceled my Fizz plan 23 days ago but I still getting charges.What is going on and how can I get the refund?

2

Internet Plan Change Request Cancelled A Few Days Before The Next Bill Cycle

On September 5th, I changed my internet plan from a 120Mbps plan, which I currently pay $52 before tax, to a 200Mbps plan priced at $44 before tax. Sh...

4

CANCEL INTERNET

Hi, pls advise how can I cancel my internet at home. I am going to Europe for a while. Regards, Theresa

4

Is internet cancellation date the last day of service or first day without service?

If I cancel my internet on September 1, do I have internet access on September 1 or does it stop at Sept. 1 12:00am?

2

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Cancel

Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

How do the promotional rebates offered on some phones sold by Fizz work?

What box size should I use to return my Fizz Wi-Fi modem?

How do I manage an appointment for a technician to visit my service address?