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Most frequently asked questions

I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...

Frequently topics on Community Hub

Fizz said they would cancel my previous provider, and now I am being charged by my previous provider

Now I am being doubly charged! I joined to save money now I have to pay for 2 providers? I am not happy about this 😡

4

My ticket was cancelled and closed by the support time every time I reopened it!!

Ticket #317470 My account: 42731522 I created my plan and ported my number on the 7th but i did not installed the esim properly on my phone so i canno...

2

Cancellation

Hi I canceled my Fizz plan 23 days ago but I still getting charges.What is going on and how can I get the refund?

2

Internet Plan Change Request Cancelled A Few Days Before The Next Bill Cycle

On September 5th, I changed my internet plan from a 120Mbps plan, which I currently pay $52 before tax, to a 200Mbps plan priced at $44 before tax. Sh...

4

CANCEL INTERNET

Hi, pls advise how can I cancel my internet at home. I am going to Europe for a while. Regards, Theresa

4

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Cancel

Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

How do the promotional rebates offered on some phones sold by Fizz work?

What box size should I use to return my Fizz Wi-Fi modem?

How do I manage an appointment for a technician to visit my service address?