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Most frequently asked questions
How do the promotional rebates offered on some phones sold by Fizz work?
A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...
What box size should I use to return my Fizz Wi-Fi modem?
Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...
I’m moving. How do I change my address for my Home Internet service?
Log into your Fizz account and click on My plans. Select your internet plan and click on Manage my plan. Click on Moving my service. Click on Edit...
How do I manage an appointment for a technician to visit my service address?
How can I plan the visit of a technician? The process of booking an appointment varies depending on your reason for booking a technician. Important: A...
I’ve unsubscribed and want to return my modem. Where do I find my return ID number?
There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...
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