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Most frequently asked questions

I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...

Frequently topics on Community Hub

Internet Plan Change Request Cancelled A Few Days Before The Next Bill Cycle

On September 5th, I changed my internet plan from a 120Mbps plan, which I currently pay $52 before tax, to a 200Mbps plan priced at $44 before tax. Sh...

4

How to cancel or put account on hold?

Hello, I was understanding that fizz was like a prepay cell phone. I've paid the current month but I want to get out now.So I went and found the unsub...

2

CANCEL INTERNET

Hi, pls advise how can I cancel my internet at home. I am going to Europe for a while. Regards, Theresa

4

Is internet cancellation date the last day of service or first day without service?

If I cancel my internet on September 1, do I have internet access on September 1 or does it stop at Sept. 1 12:00am?

2

Reimboursement, account only used minutes before it was cancelled.

Hello, How can i get a reimbursement for an account only used for a few minutes? In order to change to another cellphone provider i had to activate my...

2

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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

How do the promotional rebates offered on some phones sold by Fizz work?

What box size should I use to return my Fizz Wi-Fi modem?

How do I manage an appointment for a technician to visit my service address?