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Our Plans Coverage How it works Add-ons Travel Activate my SIM
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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do the promotional rebates offered on some phones sold by Fizz work?

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...


What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...


How do I manage an appointment for a technician to visit my service address?

If your Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...


Frequently topics on Community Hub

Cancel my internet

I want to cancel my internet now I’ve try to go to the site you sent me but it’s not working so if you don’t put the demand to cancel I just won’t pay...

2

cancel home internet

Can I just cancel my home internet service and still use my cell phone?...

1

Cancel my agreement?

How can I cancel my agreement?...

6
19

Cancel a Add-on?

How can I cancel a Add-on?? Change my mind of having that extra add-on should I not be able to cancel it within 24hrs....

5
17

Cancel the service

Need to cancel...

3
4

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