How do I manage an appointment for a technician to visit my service address?

  1. How do I create an appointment for a technician to visit my service address?

    It’s easy to book an appointment to have a technician visit your service address. However, the process of booking an appointment varies depending on your reason for booking a technician.

    A technician can:

    • Visit your address to move, install or repair a cable outlet.
    • Bring you a Fizz Wi-Fi modem.
    • Verify your connection and/or configure your Wi-Fi connection.

     

    Important: There must be a person over 18 years old present at the time of all technician appointments.

     

    Here are some reasons why you may need a technician to visit your service address:
    1. You just subscribed. A technician needs to check/configure your connection and deliver your Wi-Fi modem. See: Choose your installation option in Subscription
    2. You need to add or relocate an outletSee: I would like to add or relocate an outlet
    3. You’re moving. See: How do I move my Fizz Home Internet plan to a new address?
    4. You need to replace your Wi-Fi modem (it’s lost or not functioning correctly). See: I connected my device using a network cable, but I still have no connection to the internet. How do I fix it?
    5. You are unpausing your plan and no longer have a Wi-Fi modem. See: I unpaused my plan, but need a new Wi-Fi modem. How do I get one?

  1. How do I view my technician appointments?

    You can log into your Fizz account any time to see your past and future technician appointments.

    To view your Fizz technician appointments:
    1. Log into your account and go to Manage.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. You will also be able to reschedule and cancel future appointments.

  1. How do I change or cancel a technician appointment?

    You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment.

    To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : how to contact us
    Open a live chat with the Fizz Customer Service team

    To reschedule your technician appointment:
    1. Log into your account and go to Manage.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
    • To reschedule an appointment, click on Reschedule.
      • This will open the booking interface. Select a new day and time slot and click Save.
    • To cancel an appointment, click on Cancel.
      • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

     

    The Reschedule and Cancel buttons are no longer visible in my account within 20 hours of the appointment time, because the tool can not automatically change the organization of the technician's day. In this case you have to contact us to modify your appointment.

     

  1. What if I receive an email failure of an appointment?

    Here are some reasons why an appointment with a technician has failed at your service address:
    1. The appointment could not take place (you were absent at the appointment, the technician did not come, there was no person of 18 years present at the appointment with a technician ...): you must reschedule the appointment using the email or notification link
    2. You no longer want to install the residential internet at your service address: you must cancel the appointment by using the email or notification link
    3. During his visit, the technician informed you that it was not possible to install the residential internet at your service address: you must then cancel the appointment by using the email or notification link
    4. You do not know the reason for your unsuccessful appointment: you must then contact us