I’m unable to log into my Fizz account. What do I do?

  1. New Fizz account.

    If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed within 24 hours by clicking on the link in the validation email we sent you.


    If the 24-hour delay has passed, no worries. By clicking on the link in the validation email, you will be redirected to a window from which you can request a new link. Or you can go on fizz.ca and sign in. The system will automatically send you a new link to finalize the creation of your account.

  1. Reset or change your password.

    Everyone can forget. And if that’s your case, no worries. There’s a magic link on the login page that allows you to change your password. When asked, enter the email address associated with your Fizz account. You’ll then receive an email from us with a link to reset your password.


    Beware, you’ll have 30 minutes to take action. After that, the link won’t work, and you’ll have to start over. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work.


    Good to know: After changing your password, you may need to clear the cache of your Internet browser to delete your history and your cookies.

  1. Account is locked.

    If your account is locked and attempts to reset your password are not working, contact us by clicking on the chat bubble at the bottom right. We’ll look into the matter together and settle on the next steps.

  1. Account does not exist.

    Your account may have been deleted if:

    • You did not confirm your email address within 24 hours of its creation.


    • You did not use your Fizz account in the following three (3) months.


    The solution? Start over and create a new account. You can use the same email address since the previous attempt was not complete and therefore saved.