I’m unable to log into my Fizz account. What do I do?

  1. Reset your password

    Is there a problem with your password? Go to the Fizz login page and follow the process for resetting your password.

    After changing your password, you may need to clear your internet browser's cache.

  1. Confirm your email address

    Did you confirm your email address within 24 hours of creating your account?

    If you did not confirm your email address within the required timeframe, your Fizz account will be automatically blocked.

    How to unblock your account:

    1. Go to the Fizz login page and click on the Lost password link.
    2. You will receive an email with a link that lets you reset your password and confirm your email address.
    3. Create a new password. You will now be able to log into your Fizz account.

  1. Error in your email address

    Did you mistype your email address when you created your Fizz account?

    Open a live chat with the Fizz Customer Service team. They will verify your identity and send your confirmation email to the correct email address.

  1. Account blocked due to fraudulent activity

    Is your account blocked because of fraudulent activity?

    1. If you see the message "Your account has been blocked by security, please contact the Fizz team." while trying to log in, the Fizz fraud team has detected fraudulent activity and blocked your account to protect your security.
    2. Open a live chat with the Fizz Customer Service team and make a request to have your account unblocked. After a series of security checks, your account will be unblocked.

  1. Nonexistent account

    Has your account been deleted?

    Your Fizz account may have been deleted if:

    • You did not confirm your email address within 24 hours of creating your account.
    • You did not use your account for 3 months after creating it.


    In this case, create a new Fizz account. You can use the same email — it was not saved and is no longer linked to any account.