I’m unable to log into my Fizz account. What do I do?

  1. Reset your password

    Everyone can forget. And if that’s your case, no worries. There’s a magic link on the login page that allows you to reset your password. Important – an email will be sent to the address associated with your account and you’ll have one hour to take action. After that, the link won’t work, and you’ll have to start over. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work.

    Good to know: After changing your password, you may need to clear the cache of your Internet browser to delete your history and your cookies.

    New at Fizz? If you just created your account, you must confirm your email address and wait 24 hours. Any attempt to change your password before that will fail.

  1. New Fizz account.

    If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed within 24 hours or else your account will be automatically locked.

    If the 24-hour delay has passed and you are now stuck, use the link in the login window to reset your password. You’ll receive an email that will allow you to choose a new password, and at the same time your email address associated with your Fizz account will be confirmed. 

  1. Account created with the wrong address.

    If the email address you entered when creating your account is wrong, you’ll have to contact us. A rep will first confirm your identity and will then send an email to your real address to confirm it and complete the creation of your Fizz account.

     

  1. Account is locked.

    If your account is locked and attempts to reset your password are not working, contact us. We’ll look into the matter together and settle on the next steps.

     

  1. Account does not exist.

    Your account may have been deleted if:

    • You did not confirm your email address within 24 hours of its creation.

    AND

    • You did not use your Fizz account in the following three (3) months.

    The solution? Start over and create a new account. You can use the same email address since the previous attempt was not complete and therefore saved.