I’m travelling outside my coverage area. What are my options?
Making and receiving calls outside Canada and the United States is now available in select countries through our Voice Add-ons. Text messaging and data usage remain accessible.
You can choose to get a block of voice or data known as a Travel Add-on. You can also change your plan's coverage if you're travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend ?
Remember to activate the roaming option of your phone, or else it'll block your usage.
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How much will it cost.
To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel. Enter your destination. The site will show the prices for the available Travel Add-ons.
Since Fizz is a prepaid service, there are no surprise fees. You are limited by the amount of data and/or SMS in your travel Add-on.
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Choosing a Travel Add-On.
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A Travel Add-on is basically a block of data at a fixed price that allows you to use your Fizz service while travelling outside your coverage area (roaming). Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle.
To buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel. Enter your destination and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it. Should you run out, all you’ll have to do is hunt down a Wi-Fi network so you can access your account and get another one.
Having data available on your phone can be very useful. You’ll love that GPS for instance to find your way when you’re out and about, away from home. Actually, who are we kidding. We use GPS all the time, right?
Please note that for Voice Add-Ons, only the following countries are available (Calls can be made within the selected country and to Canada) :
Abkhazia El Salvador Lebanon Puerto Rico Afghanistan Equatorial Guinea Lesotho Qatar (State Of) Albania Eritrea Liberia Reunion (+ Mayotte) Algeria Estonia Libya Romania American Samoa Ethiopia Liechtenstein Russia Andorra Falkland Islands Lithuania Rwanda Angola Faroe Islands Luxembourg Saint Helena Anguilla Fiji Macao Saint Kitts And Nevis Antarctica Finland Madagascar Saint Lucia Antigua And Barbuda France Malawi Saint Pierre And Miquelon Argentina French Polynesia Malaysia Saint Vincent And The Grenadines Armenia Gabonese Republic Maldives Saint‑Martin Aruba Gambia Mali Samoa Ascension (Island) Georgia Malta San Marino Australia Germany Marshall Islands Sao Tome And Principe Austria Ghana Martinique Saudi Arabia Azerbaijan Gibraltar Mauritania Senegal Bahamas Greece Mauritius Serbia Bahrain Greenland (Denmark) Mexico Seychelles Bangladesh Grenada Micronesia (Federated States) Sierra Leone Barbados Guadeloupe Midway Island Singapore Belarus Guam Moldova Slovak Republic Belgium Guatemala Monaco Slovenia Belize Guiana (French) Mongolia Solomon Islands Benin Guinea Montenegro Somali Democratic Bermuda Guinea‑Bissau Montserrat South Africa Bhutan Guyana Morocco South Korea Bolivia Haiti Mozambique South Sudan Bosnia And Herzegovina Honduras Myanmar Spain Botswana Hong Kong, China Namibia Sri Lanka Brazil Hungary Nauru Sudan British Virgin Islands Iceland Nepal Suriname Brunei Darussalam India Netherlands Swaziland Bulgaria Indonesia Netherlands Antilles Sweden Burkina Faso Iran New Caledonia Switzerland Burundi Iraq New Zealand Syrian Arab Republic Cambodia Ireland Nicaragua Taiwan Cameroon Israel Niger Tajikistan Canada Italy Nigeria Tanzania Cape Verde Ivory Coast Niue Thailand Cayman Islands Jamaica Norfolk Island The Former Yugoslav Republic Of Macedonia Central African Republic Japan North Korea Timor‑Leste Chad Jordan Northern Mariana Islands Togo Chile Kazakstan Norway Tokelau China Kenya Oman Tonga Colombia Kiribati Pakistan Trinidad And Tobago Comoros Kosovo Palau Tunisia Congo (Brazzaville) Kuwait Palestine Turkey Congo (Kinshasa) Kyrgyzstan Panama Turkmenistan Cook Islands Lao Papua New Guinea Turks And Caicos Islands Costa Rica Latvia Peru Tuvalu Croatia Lebanon Philippines Uganda Cuba Lesotho Poland Ukraine Cyprus Liberia Portugal United Arab Emirates Czech Republic Libya Puerto Rico United Kingdom Denmark Liechtenstein Qatar United States Of America Diego Garcia Lithuania Reunion (+ Mayotte) United States Virgin Islands Djibouti Luxembourg Romania Uruguay Dominica Macao Russia Uzbekistan Dominican Republic Madagascar Rwanda Vanuatu Ecuador Malawi Saint Helena Vatican City State Egypt Malaysia Saint Kitts And Nevis Venezuela El Salvador Maldives Saint Lucia Viet Nam Equatorial Guinea Mali Saint Pierre And Miquelon Wallis And Futuna Eritrea Malta Saint Vincent And The Grenadines Yemen Estonia Marshall Islands Saint‑Martin Zambia Ethiopia Martinique Samoa Zimbabwe -
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Changing your coverage.
If you’re planning a getaway somewhere in Canada or in the United States, make sure to do your math. Changing your plan's coverage might be an interesting option, and cheaper, than buying Travel Add-ons. Once the dates of your trip are set, pencil in the right moment to adjust your plan and choose the coverage you want so this change comes into effect in time.
Be advised.
If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network your phone connects to at your location. If only the LTE network is available, the ability to make calls will depend on your Fizz SIM card and your phone since they must be compatible with the VoLTE technology.
Understand my options
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Hunting down Wi-Fi.
Aaaah, Wi-Fi. Probably the next best thing since sliced bread. Connecting to Wi-Fi means you can use apps such as WhatsApp, Google Duo, Facetime and Messenger to make video calls. These apps use data and do not require voice coverage. Of course, with our new Voice Add-ons in select countries, you now have more options to stay connected while traveling.