How can I plan the visit of a technician?, 1, The process of booking an appointment varies depending on your reason for booking a technician.
Important: A person over 18 years old mus
How do I view my appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. Service calls (for repairs), however, do not appear i
How do I change or cancel an appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. Service calls (for repairs), ho
What if I receive an email for the failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address:
The appointment could not take place (you were ab
Frequently asked questions (and their answers), 5, If your appointment is for a service call (for repairs), click here.
Is my appointment still happening? Where’s the technician? Did I mis
Important things to know for any technician visit, 7, Your equipment should be easily accessible. Make sure to move ahead of time any furniture that may complicate things for the technician.
If the appointment is a service call (for repairs), 6, If your Home Internet service was diagnosed by our Customer Service team with a malfunction, a technician will be sent to your service address for a s
I had a problem with my credit card and my last payment was not received, therefore, my home internet was deactivated. I just added a new card, made the payment, received confirmation from fizz in one email saying that the payment was received and a second one confirming my internet reactivation. I still have no internet. Should I do something else.? What is the normal delay in these cases?
Nice gesture from Fizz.Here are the new home internet prices.
10 Mbps for $30
15 Mbps for $35
30 Mbps for $40
60 Mbps for $50
120 Mbps for $60
Don't forget about the rebates offered as upgrades 2$,2$,1$!
Are you attracted enough?
I have home Internet (subscribed in the BETA period): 120Mbps at $ 45. But now the price shown in "My Plans" section is 62$
Did you get the same increase?
The BETA Internet FAQ page says:
"To thank you for supporting us from the very beginning, you will keep your beta price for as long as you keep your current plan. Do not change your plan once the beta period ends; if you do, current prices will apply."
I've contacted Fizz customer support and they just opened a ticket for this situation. Be sure to check your accounts and get in touch with Fizz if you have the same problem.