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FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy an
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble?
FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy an
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble?
File an official complaint, 2, If your issue still isn’t resolved, or you’re not satisfied with the result, we apologize and request that you file an official complaint.
FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy an
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble?
File an official complaint, 2, If your issue still isn’t resolved, or you’re not satisfied with the result, we apologize and request that you file an official complaint.
If your issue has still not been resolved to your satisfaction, 3, Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers
FAQ

How can I use my own Wi-Fi router with Fizz?

Disable the Wi-Fi feature of the Fizz Wi-Fi modem, 1, In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus disabling its Wi-Fi capabilities.
Install your personal Wi-Fi router, 2, Connect your personal router as indicated in its user guide.  Plug the network cable (RJ45) into one of the four (4) numbered p
FAQ

How do I manage an appointment for a technician to visit my service address?

How do I create an appointment for a technician to visit my service address?, 1, It’s easy to book an appointment to have a technician visit your service address. However, the process of booking an appointment varies d
How do I view my technician appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. To view your Fizz technician
How do I change or cancel a technician appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. To resch
What if I receive an email failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could no