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  1. Solutions
  2. Home internet

Home internet

Search in the Home internet section
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Getting started

Tips for getting your Fizz Home Internet up and running.
Manage

Discover all the ways you can modify your Fizz Home Internet plan.
Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

My Wi-Fi network is cutting out. How do I fix it?

Take note of the various sources of attenuation of your Wi-Fi signal The waves in your Wi-Fi network may be attenuated by various obstacles and...
How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...
Internet Traffic Management Policy

Does Fizz apply Internet traffic management measures? Yes, Fizz applies traffic management measures, but only from the user to the Internet (upload)...
What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...
I’m moving. How do I change my address for my Home Internet service?

Log into your Fizz account and click on My plans. Select your internet plan and click on Manage my plan. Click on Moving my service. Follow the...

Frequently topics on Community Hub

Home internet cancellation?

A couple weeks ago, I had cancelled a order of Fizz home internet on my address but I have now went to choose a plan for fizz home internet but it say...

5
Thinking of switching from Virgin to Fizz home internet. Is a good idea?

Hi community! As the title says I was thinking about this switch. I'm currently with a $40 / 25mbps plan with virgin mobile. The speed is good, but th...

6
What is the technology behind the Fizz home internet? How can I tell if it can work in my area?

I want to know if Fizz Home Internet can be an option for me. I Live far from the city. I have a LTE Hotspot with Videotron and it works but it is lim...

3
I payed mountly by my credit card automatically, but from today I don’t have home internet wifi ?!

I, payed by my creadit card my home internet wifi but now it is not working

2
Why did fizz cancel my home internet subsriction

I payed for the subsrciption to home internet set up my address and evrything else payed for it all they said the order was good then today one day be...

2
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