Wallet

Everything you need to know.

FAQs

FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area. The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on. If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. The Quebec coverage area also includes the Ottawa region. Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico (Puerto Rico is included in the Latin America zone in the Add-ons). If you see FIZZ EXT as the network name on your phone, this means you are no longer on the Fizz network. You can use your Fizz mobile services thanks to our agreements with partner networks, but the majority of your usage, however, must be done within your subscription area (whatever your coverage area is). Learn more about the usage limits while on partner networks. Text messages Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not. Premium text messages are not supported by Fizz. As such, it’ll be impossible for you
FAQ

What can I do with my Wallet?

The funds in your Wallet can be used to pay for: Pay As You Go Pay As You Go: minutes, texts, minutes for international calls and roaming Learn how to activate Pay As You Go Roaming If you travel outside Canada and do not buy a Travel Add-On, you can use your Wallet to pay for roaming in your selected Travel Zone. Learn about Pay As You Go roaming Overage If you deplete your plan before the end of your payment cycle, funds in your Wallet will automatically be used to pay for your usage. Learn about what happens when you deplete your plan Funds transfer If you have multiple plans on your account, you can use your Wallet to transfer funds from one plan to another plan on your account. Learn how to transfer funds from one plan to another
FAQ

Where can I see a list of my Wallet transactions?

Every transaction that happens with your Wallet — funds transfer, purchases, Top-Ups, Pay As You Go — is tracked in your Wallet History. To view your Wallet History, go to: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to view. Click the Manage button. This will open the Manage interface. Click on Wallet. Inside the Wallet interface, click on Transaction history. Your Transaction history shows a list of all transactions that have occured in your Wallet. Click on each line to see details about that specific transaction. Read more : What is my Wallet and how do I use it?What can I do with my Wallet?How do I add funds to my Fizz Wallet?How do I transfer funds from one Wallet to another?
FAQ

What is my Wallet and how do I use it?

Your Wallet is where you deposit and store money to cover Pay As You Go minutes, texts, minutes for international calls and roaming. Simply use your credit card to add funds to your wallet. The funds you deposit in your Wallet will not be spent unless: You decide to use them to Pay As You Go. Your plan only includes data. You will be able to use Pay As You Go make calls and send texts. You deplete your monthly plan and do not buy an Add-On. Funds in your Wallet will automatically be used to pay for calls and text. You have multiple plans on your account and wish to transfer funds from one plan to another. You cannot use the funds from your Wallet to pay for your monthly plan. Pay As You Go There are two key instances when Pay As You Go comes in handy: If you deplete your monthly plan before the end of your payment cycle, and you choose not to buy an Add-On to complete the month, your consumption will automatically switch to Pay As You Go. If you are travelling out of Canada, you can use Pay As You Go to pay for out-of-country data, calls, text and international calls. Learn about travelling and roaming with Fizz How much can I put in my Wallet? There is no minimum. But you may find it useful to keep money in your wallet as a backup in case you deplete your monthly plan. The maximum amount of money you can store in your Wallet is $150. How can I get back the funds in my Wallet? The funds you put in your Wallet can be refunded to you. You must make your request during our business hours using the chat bubble located in the
FAQ

Where can I see my Fizz transaction history?

Your Fizz Transaction history lists every transaction you have made to pay for each mobile plan on your account. Transactions you may see here include monthly plan payments, deposits to your Wallet or Add-On purchases. To see a list of all your Fizz transactions: Go to My Plans in your Fizz account. If you have more than one plan, choose the plan you wish to see transactions for. Scroll to the bottom of the usage summary and click on Transaction history. Read more : Where can I see a list of my Wallet transactions?Where can I see my Fizz transactions and ordersWhere can I see my Fizz order history?
FAQ

How do I add funds to my Fizz Wallet?

To add funds to your Wallet: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to add money to. Click the Manage button. This will open the Manage interface. Click on Wallet. Here you will have options to add a predetermined amount of money to your Wallet, or enter an amount that you specify. Once you’ve indicated how much you want to add to your wallet, you will select your payment method and complete the transaction. Read more : What is my Wallet and how do I use it? What can I do with my Wallet? How do I add funds to my Fizz Wallet?