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Fizz.ca

lp-easter-egg-drmp - (en)

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans
Fizz.ca

lp-easter-egg-frmt - (en)

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans
Fizz.ca

/activate

SIM card activation Activating your SIM card is quick and easy. Activate my SIM card 1 Sign in, or create your account. 2 Customize and confirm your mobile plan. 3 Set up your phone number. 4 Set up your payment method and confirm everything. Activate my SIM card What to expect when you activate your SIM card: 1 Sign in, or sign up to create your account. Activating your SIM card means associating it with a mobile plan in your account, thus the need to sign in. Your Fizz account is your hub for everything, like manage your plan, set up your rewards and activate your SIM card 😊. If you’re new to Fizz, all you need to create your account and activate your SIM card is an email address, a valid payment method and just a few minutes of your time. 2 Customize and confirm your mobile plan. After
Fizz.ca

Financing my phone - (en)

Break up the cost of your phone. It's easy, and simple to pay with Affirm. XX To each purchase size its payment solution. Pay in 4 for small purchases. The amount of your purchase is equally split over 4 payments. First payment when you receive your phone, and one payment every two weeks after that. Plus, this payment solution won’t impact your credit score. XX Monthly instalments for large purchases. The amount of your purchase is spread over a period that varies between 12 and 24 months depending on the value of your purchase and your eligibility. Up to you to choose the term that suits you best. XX Understand the details Check my eligibility Why use Affirm. A quick check that costs nothing. Checking your eligibility with Affirm won’t impact your credit score. An answer almost instantly. Simply enter a few details on the Affirm website to get an
FAQ

What do I do if my return request or warranty claim is denied?

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the conditions for a return. These conditions are detailed and explained in the online return request. The person submitting the return request checked a box to certify and confirm they had read and agreed to these conditions. Read the condition The required steps to prepare your phone for its return were not completed correctly. Technicians were not able to access your phone to inspect it. Read the steps In the case of a warranty claim, the issue for which you submitted a claim is not covered by the warranty Read the warranty details What happens when my request is denied? As outlined in the conditions you reviewed and agreed to before returning your phone, if your request is denied, you will be invoiced the administrative fee (an amount of $75 plus applicable taxes). This amount will be invoiced using the credit card you entered when submitting your online return request. Once the administrative fee has been processed, we’ll send you back your phone. You can see where your phone is at in your online account - My Phones > Follow my return. Keep an eye out on your emails for updates and important information. Fizz cannot keep your phone . If the two delivery attempts we make to deliver your phone fail, you will have to follow the carriers’ instructions to pick it up yourself at their offices. If you have questions about why your request was denied, you may contact our Customer Service team by chat. Click on the chat bubble in the lower right-hand corner of this FAQ during our business hours. What are my options now? For a 15-day return: If
Mobile Purchasing a phone
Fizz.ca

VVM - (en)

Visual voicemail now offered at Fizz. Available for iOS and Android phones, at only $1 per month, why not try it out? You’ll be able to listen and manage your messages without having to "call" your voicemail. 1 Create my plan Try it. You won't regret it. No need to call to listen. Your messages, right there on your phone screen, ready to be listened to. 1 You listen to the one you want. The order in which messages were recorded no longer matters. Sync your contacts. You’ll see (literally!) who left you a message. Intuitive visual interface. Listen, transfer, delete, save — everything is done directly from your screen. To enjoy it. Android member Download the Fizz | Visual voicemail app on Google Play. Download the app Apple member iOS 15 is required (with a iPhone 6s or more recent). Make your updates if need be, and then follow
FAQ

My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Identify potential sources of interference The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection. Sources of interference include: Nearby Wi-Fi networks Surveillance cameras Baby monitors Microwave ovens Etc. Obstacles to Wi-Fi waves include: Construction materials (concrete, aluminum, etc.) Heated flooring Mirrors Windows Etc. Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45). A cable is included in the original box of your Fizz Wi-Fi modem. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Test each of the two (2) frequency bands of your Wi-Fi modem
Internet Home Internet Technical issues First steps with my Home Internet Coverage Wi-Fi Modem First steps
Fizz.ca

Activate my SIM

Activating your SIM and becoming a member is quick and easy. Activate my SIM card 1 Sign in, or create your account. 2 Choose to activate your SIM card, or to order and activate an eSIM. 3 Set up your phone number. 4 Set up your phone number and your payment method. Activate my SIM card What to expect when you activate your SIM card or your eSIM: 1 Sign in, or sign up to create your account. Activating your SIM (SIM card or eSIM) means associating it with a mobile plan in your account, thus the need to sign in. Your Fizz account is your hub for everything, like manage your plan, set up your rewards and activate your SIM 😊. If you’re new to Fizz, all you need to create your account and activate your SIM is an email address, a valid payment method and just a few