How to buy a cell phone with Fizz

Easy-peasy when you do it all online.

Corde a linge

Corde a linge

1

Choose your phone.

Fizz has a wide range of new and used phones, which we call Preloved.¹ Psst! Delivery is always free.⁵

Up to -40 percent on your plan

Look for the phones identified with a purple stamp to get a discount for your plan for 24 months.²

2

Create your mobile plan.

With Fizz, there are no restrictions as to which plan you associate to your phone. You can also change your plan as often as you want throughout your Fizz journey.³

3

Buy your phone.

We like to keep things simple. Choose to pay for your purchase upfront or spread its costs with Affirm.⁴

Understand the financing My payment options

4

Receiving and setting up your phone.

Keep an eye on your emails. That’s where you’ll get delivery information and the steps to set up your phone once you’ve received it.⁵

Up to -40 percent on your plan

If your phone is identified with a purple stamp, you are entitled to a percentage discount for your mobile plan for 24 months.² This discount will be waiting in your account:
- If you create a new plan, your discount will be applied when you activate your SIM card.
- If you pair your phone with your existing mobile plan, your discount will be automatically applied on that plan come your next payment cycle.

5

Your warranty.

A phone that is bought new is covered by the manufacturer warranty. Preloved phones are covered by Fizz for a period of 6 months.⁶

See the warranty details

6

Our 15-day return policy.

Changed your mind? No sweat. That’s why we have a worry-free return policy.⁷

Read the conditions

Ready?

Buying a phone online with Fizz is easy-peasy, and delivery is always free.⁵

P.S. You earn points with our loyalty program My Rewards with any phone purchase.⁸

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Looking for answers?

Our FAQ has a section dedicated to the purchase of a phone.

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Legal notes

Notice of change
Offers, services and rates are subject to change without notice and may differ by province.

Mobile Service Availability
Where the service is offered. Requires a compatible device.

Preloved phones (1)
While supplies last. Preloved phones have not been repaired, remanufactured, or refurbished by the original manufacturers. Accessories included with a Preloved phone, whether new or used, may not be manufacturer accessories and are not covered by warranty. The battery operates at a minimum of 80% of its initial capacity and battery life will vary based upon prior usage.

Phone discount on your plan (2)
No fixed-term contract. If you are purchasing a phone that comes with a percentage discount for your mobile plan valid for a set number of months, the Total savings amount shown corresponds to the amount saved after that number of months once your SIM card has been activated and your discount applied to the price of your plan every month, or starting with your next payment cycle when your discount is applied to the price of your current plan. If you change your plan, your percentage discount will follow, and the Total savings amount will change.

Changing your plan (3)
Any changes to your plan must be made outside of the freeze period and in accordance with the plan change policy. Offers are subject to change without notice and Fizz cannot guarantee that the plan you are enjoying now will be available or offered under the same conditions in the future.

Financing (4)
Affirm conditions apply. An active mobile phone is required to complete a financing request with Affirm. Available payment methods may vary depending on the payment plan selected. Subject to credit approval. Limit of one phone financed with Affirm per mobile plan per year.

Delivery (5)
Fizz is not responsible for any delays in delivery. If you have any questions, please contact the delivery company directly.

Warranty (6)
A warranty claim must be submitted online during your warranty period. An administrative fee applies if your claim is denied, or does not meet the conditions of the Fizz warranty.

Return policy (7)
One return per Fizz account per year is allowed. A return request must be submitted online within 15 days of the date of receipt of the phone and all conditions of the 15-day return policy must be met.

My Rewards program (8)
An active Fizz account is required. The conditions of the My Rewards program apply.