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Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences. You must add a new credit card before removing the one currently associated to your plan(s). Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment. In summary, a freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your payment method or plan. Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically. To add a payment method. To remove the credit card currently associated with your plan, you must first add a new credit card. Log into your account. Under My settings > Payment methods, click on Add a new payment method. IMPORTANT When you enter your payment method information, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. The service you subscribe to, however, can be at a different address than the one on the credit card used. Pay attention to the following items: The name of the street (Ave, avenue) Special works (Saint, St, Ste) Hyphens Spaces Spelling Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and your wallet. Without a fixed-term contract that tie you to your Fizz mobile plan,you have control, and can adjust your plan at any time so you only pay for what you need. There’s also data rollover, gifting,the My Rewards program… Let’s get everything Fizz working for you, shall we? Take advantage of rolled over data. Data rollover is worth its weight in gold—unused data from one month rolls over to the next. You know what that means, right? You can adjust your mobile plan to pay for less data. How to check if I have a rollover Activate your upgrades. Thanks to your upgrades from the My Reward Program, you have the opportunity to boost the value of your plan every month. Activating an upgrade for free mobile data each month for example, means you could decrease the data you actually pay for in your mobile plan. How to activate an upgrade Check if you have perks. Your perks are single-use items offered as part of the My Rewards program—for example, 500 MB of mobile data valid for 30 days once activated. You can choose to apply all your perks at once, or spread them out. Then, adjust your plan to save precious dollars. How to apply a perk Data gifting is always appreciated. Think of data gifting as an easy Fizz way to help others out. You can receive extra data other members are not planning on using. Or perhaps it’s you who can spread some joy, and help someone save on their mobile spent. How data gifting works Analyze your plan. Figure out what you really need in your mobile plan

Some features to change a TV plan are still in development. You can change the channels in your current plan or add some to switch to a bigger plan. If you wish to switch to a smaller plan, please contact our Customer Service team. Please note that you cannot make any changes to your TV plan and/or modify your channels during the freeze period (4-5 days before the end of your current billing cycle). Changing your channels You may change your channels at any time, without changing your monthly TV plan: In your Fizz account, go under My plans > Manage plan > Change my plan. Select your channels. Make sure the total number of channels in your new selection is the same as in your current selection. Submit your changes. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Good to know: any new channel you select for your plan must be kept for at least 30 days. Adding channels to your plan Please note that you cannot change your TV plan during the freeze period (4.5 days before the end of your current billing cycle). You may add channels to your TV plan at any time: In your Fizz account, go under My plans > Manage plan > Change my plan. Add the new channels you want. Submit your changes. A recap of your order and your new services agreement will be sent to you by email. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Remember, any new channel you select for your plan must be kept for at least 30 days. Because you’ll have access to your new TV plan instantly, you will pay a prorated amount to

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. If you lose or break your SIM, your mobile plan will no longer work. And since your SIM is associated with your plan, it’s important to follow the right steps to replace it. Same goes if you lose your phone. You must change your SIM and associate a new one with your mobile plan. Important: Once your new SIM is activated, the old one that is currently associated with your plan will be automatically deactivated. If you are looking to activate a SIM card for a new plan, and not an existing plan that is already active in your account, head this way > https://fizz.ca/en/faq/activate How to replace a Fizz SIM If your Fizz SIM card needs to be changed due to the removal of 3G for a VoLTE-compatible card, it will be free. 1) Sign in to your account The steps to follow automatically succeed one another in your Fizz account. Go under My plans > Manage plan > Change SIM card to start. From there, you can order a new SIM or go straight to the activation step if you already have one. Having issues connecting to your account? Right this way for some troubleshooting. 2) Activate your new SIM by associating it with your Fizz plan. Follow the on-screen steps. Select the plan for which you want to change the SIM and enter the activation code of your new SIM. 3) Complete the security validation step. At this stage, you will be asked to enter the details of a payment method associated with your mobile plan. The idea is to validate your identity as the owner of the plan. You will not be billed

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc. You will be able to manage aspects of this plan and will make all monthly payments, Add-Ons, etc. Decide if this person will have their own Fizz account. If they do, they WILL be able to: Participate in the Rewards Program: By having their own account, the My Rewards points that this person will receive will go into their account, and not yours. From that point on, that person will be able to manage their upgrades and perks themselves. You won’t have access to them anymore. Also important to know – if you’re at say level 4, the person you declare autonomous with their own account will start their My Rewards program at level 1. Manage their own preferences for Fizz communications Participate in the Fizz Community Hub Modify their plan* *You decide what this user can do by modifying their user permissions. In both cases the user you invite will need to have an unlocked phone. If this person will not have their own Fizz account, they WILL NOT be able to do any of the above. This may be ideal for a child or elderly relative. Add a user with an account How to add a user with their own Fizz account: Go to My Plans in your Fizz account. Select the plan to which you want to add the user. Click on Manage and choose Add a user. Select: “Choose this option if the person WILL be able to…” Enter the user’s email address* and define your relationship to them. Configure this user’s permissions. How to configure permissions for a user Scroll to the bottom and click Send

Using the Forum to share and help others comes with its own points and badges. Earning Points Let’s get you started: Create your Forum account. Make sure to use the same email address as your Fizz account. Help and contribute to the community by replying and posting helpful information that can benefit other Fizz members. > Learn how to post on the Forum. You’ll earn points for each action you complete. Think of these as notoriety points. Based on your contribution in the community, you may also receive Geek badges. The allocation of our Geek badges is based on a secret algorithm, devised to prevent people from gaming the community. But ultimately, the following will increase your chances: The frequency of your activity on the Forum. Any reply you post to help others who need assistance or direction. Posting helpful contributions. Your participation in the Forum will also give a hand to your My Rewards progression. You must be a Fizz member with an active monthly plan to participate in the My Rewards program. The email address you use in the Forum must match the one in your Fizz account. Subscribe to Fizz > The actions you complete on the Forum do not all contribute to your My Rewards program. Refer to the table below. Please note that to ensure fairness and quality of interaction on the Forum, daily limits have been set for each action that can contribute to your My Rewards progression. Forum actions that contribute to your My Rewards progression Reply Answer in less than 5 minutes Daily leader Weekly leader Monthly bonus Monthly leader Earn “Accepted Solution” (best answer) Do I earn any rewards when I participate in the Fizz Forum? Participating in the Forum earns you points and badges, which in turn can contribute to