I’m travelling outside my coverage zone. What are my roaming options?

There are two ways to change your monthly plan so you can have data, text and calling outside your coverage zone. You can buy a Travel Add-On or Pay As You Go. You can also buy a local SIM card that enables you to call locally wherever you happen to be.

Prefer to avoid all roaming charges?

How to block roaming on your Fizz plan:

  1. Go to My Plans in your Fizz account.
  2. If there is more than one plan on your account, scroll to the plan you wish to change.
  3. Click on Manage and choose Advanced parameters.
  4. Next to Activate roaming, slide the radio button to Off.
     

Can’t decide if you need a Travel Add-On or Pay as You Go? It depends on how long you will be away and how much you will be using your phone while roaming. If you will be travelling for a long time, choose a Travel Add-On (it’s more affordable, and will be valid until the end of your next payment cycle). If you’re going on a short trip, Pay As You Go will be more practical.

You will not be able to make calls while roaming outside Canada and the US.
Roaming calls (incoming or outcoming) will only be available towards the end of 2019.

In the meantime, you will be able to use data, and send/receive texts when you travel outside Canada and the US. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger.

  1. Travel Add-On

    A Travel Add-On is an Add-On to your monthly plan that allows you to use data and minutes in a selected Zone. It is a one-time package that takes effect immediately and lasts until the end of your next payment cycle.

    If you selected the Quebec coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States.

    Only data Add-Ons will be available during the launch phase. Voice and text Add-ons will be available towards the end of 2019.

    To buy a Travel Add-On:

    1. Go to My Plans in your Fizz account.
    2. Scroll to the plan you wish to change.
    3. Click on Manage and choose Travel.
    4. Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
    5. On the next screen, select Travel Add-On.
    6. You will see different options for your Zone. Choose the option that suits you, based on the amount of data, minutes and text you will need.
    7. Click Confirm and pay for your Travel Add-On. It will be activated immediately.

  1. Pay As You Go

    If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (whatsApp, Messenger...) to stay in touch on the road instead of calling and texting.

    Roaming calls (incoming or outcoming) will only be available in Pay As You Go towards the end of 2019.

    To Pay As You Go for travel outside Canada:

    1. Go to My Plans in your Fizz account.
    2. Scroll to the plan you wish to change.
    3. Click on Manage and choose Travel.
    4. Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
    5. On the next screen, select Pay As You Go.
    6. You will see different options for your Zone. Choose the option that suits you, based on the amount of data, minutes and texts you will need.
    7. Click Add Money to My Wallet. This will take you to the Pay As You Go section, where you can add money to your Wallet to cover travel usage.


    How to add funds to your wallet

  1. What is a Zone?

    A Zone is a group of countries that all share the same rate for data, text and minutes when you travel using Pay As You Go or a Travel Add-On. In the Travel settings interface, enter the name of your destination country to see the Zone and rates that apply.

  1. What happens if I use my Add-on?

    If your Travel Add-on runs out while you are still travelling, your account will use the funds deposited in your Wallet to cover travel usage.

  1. What if my wallet is out of money?

    If money runs out in your wallet, you will lose the ability to use roaming data, texts and minutes. There is no surcharge when your wallet runs out of funds.

    When you are roaming, incoming texts are the the only usage that is free of charge.

  1. Can I choose more than one Zone?

    Yes. For Travel Add-ons you can choose as many zones as you need based on where you are travelling.

    If you have chosen a travel Zone, and then travel to a different Zone, you will still be able to use your plan. You will automatically switch to Pay as You Go and pay from your wallet for roaming.

  1. What are my roaming prices for each destination?

    You can see all your traveling price option in the travel section in your account :

    1. Connect to your Fizz account
    2. In My plans, Manage
    3. Go to Travel