I’m travelling outside my coverage area. What are my options?
Making and receiving calls outside Canada and the United States is now available in select countries through our Voice Aadd-ons. Text messaging and data usage remain accessible.
You can choose to get a block of data, called a Travel Add-on, or even change your plan’s coverage if you’re travelling outside your coverage zone (for example, if your plan is for Ontario only and you’re going to Quebec).
Keep in mind:
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Province-only plans (Quebec, Ontario, Manitoba, Alberta, British-Colombia) work only in that province. When you travel to another province, your minutes, texts, and data don’t apply. You’ll need a Travel Add-on or Wallet funds.
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Canada or Canada + USA plans already include usage across those areas — no add-on needed.
And remember — Wi-Fi is always your best friend 😊.
Make sure the roaming option on your phone is enabled, otherwise your usage will be blocked.
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How much will it cost.
To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel. Enter your destination. The site will show the prices for the available Travel Add-ons.
Since Fizz is a prepaid service, there are no surprise fees. You are limited by the amount of data and/or SMS in your travel add-on.
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Choosing a Travel Add-On.
A Travel Add-on is basically a block of data at a fixed price that allows you to use your Fizz service while travelling outside your coverage area (roaming). Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle.
To buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel. Enter your destination and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it. Should you run out, all you’ll have to do is hunt down a Wi-Fi network so you can access your account and get another one.
Having data available on your phone can be very useful. You’ll love that GPS for instance to find your way when you’re out and about, away from home. Actually, who are we kidding. We use GPS all the time, right?
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Changing your coverage.
If you’re planning a getaway somewhere in Canada or in the United States, make sure to do your math. Changing your plan's coverage might be an interesting option, and cheaper, than buying Travel Add-ons. Once the dates of your trip are set, pencil in the right moment to adjust your plan and choose the coverage you want so this change comes into effect in time.
Be advised.
If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network your phone connects to at your location. If only the LTE network is available, the ability to make calls will depend on your Fizz SIM card and your phone since they must be compatible with the VoLTE technology.
Understand my options
https://fizz.ca/en/faq/some-calls-when-us-do-not-work-why
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Hunting down Wi-Fi.
Aaaah, Wi-Fi. Probably the next best thing since sliced bread. Connecting to Wi-Fi means you can use apps such as WhatsApp, Google Duo, Facetime and Messenger to make video calls. These apps use data and do not require voice coverage.