How do I change my plan?
You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle.
For example, if your cycle renews on the 12th of each month and you change your plan on July 13, the change will take effect starting August 12. You won’t be able to use the new plan before that date.
Freeze period
This period starts 72 hours (3 days) before the end of your payment cycle.
For Internet and TV
- You cannot change your plan during the freeze period. Plan ahead!
For mobile
- During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like.
- If your payment has already gone through, that amount will be refunded and your new plan will be billed in full.
- If your payment has not yet gone through, it will be canceled and your new plan will be billed in full.
How to know if you’re in your freeze period? Go to your account > My plans. Just below your monthly price, you’ll see the number of days left in your payment cycle.
When unsubscribing from a plan, the freeze period does not apply. You can proceed at any time.
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To change your plan:
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Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan.
As you change your plan details with the online tool, you will see your new monthly fee in the box below. When you like what you see, save your changes.
Important: Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy.
Important: Any change made to your plan, such as adding or removing voicemail, will automatically apply the current price of the selected services at the time of the change.
This means that even if you only adjust one item, your entire plan will be updated based on the current rates. -
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Your new plan
Your new plan will be live at the start of your next payment cycle.
For a Home Internet plan:
When your new plan goes live on the first day of your new payment cycle, restart your Wi-Fi modem.
For a mobile plan:
If you need features such as data, minutes, texts or minutes for international calls immediately before your new plan goes live, buy an Add-On or use your Fizz Wallet to pay as you go.
Also, know that your rolled-over data will match your new coverage. For example, if you switch from a Canada to a Canada-U.S. plan, you will be able to use your rollover data in the Canada-U.S. zone.
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To cancel your changes
Simply go back in your account under My plans > Manage plan > Change my plan and either cancel your request or submit new changes.