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An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be “introduced” to the Fizz network. Once your APN is configured, you’ll have access to your mobile data and multimedia messaging (MMS). Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network. Removing the SIM card from a phone with properly configured network settings (APN) could automatically reset the previous settings. If this happens, you’ll need to reconfigure the Fizz network settings. Installing network settings (Android) By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations. If a PIN code is required, enter 1234. Wait three minutes and completely restart (power cycle) your phone. Resend the network parameters (APN) to your phone (Android) Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS). Install these two (2) configurations. If a PIN code is required, enter 1234. If you inserted your SIM card into a device unknown to the Fizz mobile network, chances are you received a SMS inviting you to follow the above instructions. Manually installing network settings (Android) Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile networks → Access Point Names → APN Fizz APN settings are: APN: mobile.bm MMSC: http://mms.mobile.bm MMS proxy: mmsproxy.mobile.bm MMS port: 80 APN type: default,mms,supl If your

With the free trial, you can test the Fizz mobile network for fifteen (15) days without providing a payment method or even transferring your number. You can subscribe any time during or after the free trial. And if Fizz isn’t for you, no worries. No hard feelings. Good to know: No payment method required. Available only in certain Canadian regions. eSIM only: a compatible phone is required. Acces to an Internet network required to subscribe for the free trial. How does the Fizz free trial work? The free trial lets you test our network without transferring your number. A temporary number will be assigned to you, and since the free trial works with an eSIM, your current provider’s number and plan will continue to operate. Your free trial starts as soon as you activate the Fizz trial plan and will automatically end on whichever of the following comes first: Fifteen (15) days have passed. The exact end date of your free trial is shown in your Fizz account. OR The data, minutes, and texts included in your free trial are used up. What’s included in the Fizz free trial? 100 call minutes 100 texts 3 GB of mobile data Nationwide coverage: Canada 5G (depending on your phone’s compatibility and availability in your region) No additional usage will be allowed during the free trial period. You won’t be able to buy Add-ons or to pay-as-you-go. Some Fizz features are exclusively offered to members (i.e., users with a paid monthly service), such as automatic rollover of unused mobile data, the My Rewards program, or the ability to receive (and gift) data to another Fizz member. To enjoy these perks, subscribe now! Good to know: When you subscribe after a free trial, any unused portion of the trial will not be transferred to

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network your phone connects to at your location. If only the LTE-4G network is available, the ability to make calls will depend on two things: a VoLTE compatible SIM card and a phone that is certified VoLTE with Fizz. I am on location. How do I know which network I’m on? Check the top of your phone screen. If you see: 3G or HSPA or H+ or E or EDGE There is a network other than the LTE-4G network. You can use your phone to make calls provided, of course, you have Canada + US coverage on your mobile plan, or funds in your Fizz wallet to pay per use. No service The LTE-4G network is the only option where you’re at and your phone is not LTE capable. You will not be able to make calls. LTE Your phone connects to the LTE-4G network but must be VoLTE certified with Fizz to make calls using VoLTE technology. What do I need to check to use VoLTE technology? If you wish to make calls and the LTE-4G network is the only option where you are, VoLTE technology comes into play. You must check: A. Your SIM card. A VoLTE compatible SIM card is required. This SIM card displays a red lightning bolt icon. If that’s not your case, Fizz will give you one for free. How to make the transition to VoLTE B. Your phone. Your phone must be VoLTE certified with Fizz, updated with the latest software update and its VoLTE function activated. If not, you will only have access to your text messages and your mobile data, even if your SIM card is

The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to inspect it. If we can’t access your phone to inspect it, you will be charged the administrative fee of $75 (plus applicable taxes), and your phone will then be returned to you. Download and install the latest software update For any warranty claim, the first mandatory step is to download and install the latest software update of the operating system. Check your phone afterwards. The download might actually resolve your issue. The process of updating your phone’s software can vary from one phone model to another. Here are two examples: Android: Settings → Software update → Manually download updates iPhone: Settings → General → Software update Save your personal data Save your personal data (pics, videos, texts, contacts, etc.) on an external source. You won’t be able to retrieve them afterwards. Fizz does not save your personal data, and offers no guarantee in this respect. You can download the content of your phone via iCloud, your Google account, your Samsung account or other. Check the procedure directly on the site of these platforms. This process may vary, depending on the type of phone. Here are two examples: Android: Settings → Cloud and accounts → Backup and restore → Back up data iPhone: Settings → iCloud → Backup Unlock the home screen You must disable the lock function for your phone’s home screen so technicians can easily access it to inspect it. This process may vary, depending on the type of phone. Here are two examples: Android: Settings (You can find Settings by tapping the cog icon) → Security → Screen lock → Enter your passcode to confirm you are you → None iPhone

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your mobile plan? Based on your My Rewards level, you can enjoy free data and even a rebate on the price of your plan. Every month. Check my upgrades. Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan. Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code. If this really is goodbye. We’re sorry to see you go. You can unsubscribe from your plan at any time, but the cancellation will officially take effect at the end of your current payment cycle. You will not receive any pro rated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours. For example, if you unsubscribe on day 1 of your payment cycle, your plan will be officially closed in 29 days. The only exception is if the cancellation occurs during the trial period. Any money in your Fizz wallet will be automatically refunded at the end of your payment cycle. If you

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The most important thing to remember to transfer your phone number over to Fizz is that your plan with your current provider must still be active. Fizz will disconnect your old provider during the transfer process. Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a number to this plan is not possible; you need to create a new plan. Your phone number must be a mobile number. If it's associated with a landline or VOIP, it cannot be transferred over to Fizz. If you encounter an issue with any other type of number, please contact us using the chat bubble at the bottom right of this page so we can verify everything with you. If your number starts with an area code outside the Fizz subscription area , your number cannot be transferred. Important: the voice messages you saved when you were with your other provider will be lost and this even if you transfer your phone number over to Fizz. You need: Your account number. Check your most recent bill from your current provider. See account number formats. OR The IMEI of the active device with your old provider. To find it, dial *#06# on the phone you are using with your current provider. If the IMEI number is more than 15 digits long, only use the first 15. Last but not least, get yourself a Fizz SIM card. Where to buy a SIM card. Good to know: if your phone is compatible with eSIMs, our eSIM is free, and ordering, installing, and

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options? Troubleshooting: Are there minutes in your plan? Make sure your plan includes calling minutes. If your plan does not include any minutes, it will be impossible to use your phone to make and receive calls. You can adjust your plan any time to add minutes for local or long distance calls. This change to your plan will take effect at the start of your next payment cycle. You can also add minutes to your plan and use them immediately by buying a Call or Travel Add-On. Once your plan includes minutes or you purchase an Add-on, you'll be able to make and receive calls. Restart your phone Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After your applications load, your device will re-authenticate to the Fizz mobile network. This allows your device to recover its authorization to access the network. Reset Network Settings Rest assured, this operation does not delete personal data stored on your device. Follow the steps corresponding to your type of mobile phone. Android: Settings / System / Reset options / Reset cellular network settings (may vary depending on the manufacturer) iOS: Settings / General / Transfer or Reset iPhone / Reset / Reset Network Settings Note: Resetting network settings affects various types of connections (Wi-Fi, Bluetooth, VPN, cellular). Saved Wi-Fi networks and paired Bluetooth devices will be erased, as well as preferences associated with the mobile network and VPN settings. Remember to reconfigure this information after the reset. Is the Fizz network

Making and receiving calls outside Canada and the United States is now available in select countries through our Voice Add-ons. Text messaging and data usage remain accessible. You can choose to get a block of voice or data known as a Travel Add-on. You can also change your plan's coverage if you're travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend ? Remember to activate the roaming option of your phone, or else it'll block your usage. How much will it cost. To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel. Enter your destination. The site will show the prices for the available Travel Add-ons. Since Fizz is a prepaid service, there are no surprise fees. You are limited by the amount of data and/or SMS in your travel Add-on. Choosing a Travel Add-On. A Travel Add-on is basically a block of data at a fixed price that allows you to use your Fizz service while travelling outside your coverage area (roaming). Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle. To buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel. Enter your destination and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it. Should you run out, all you’ll have to do is hunt down a Wi-Fi network so you can access your account and get another one. Having data available on your phone can be very useful. You’ll love that GPS for instance to find your way when you’re out and about, away from home

When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and compatible with your device. If you are traveling, here are your roaming options. Troubleshooting: Is there mobile data in your plan? If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. 1. You can adjust your plan to extend you data coverage to all Canada or Canada+US : this change comes into effect at the start of your next billing cycle. 2. You can also add data to your plan and use them right away by buying a Travel data Add-on. 3. Remember that you can also access the internet by connecting to a WiFi network. 4. If you are travelling, depending on the country you are visiting, you may be able to add money to your wallet to pay as you go. For more details, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options? Is your mobile data activated? Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data. The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples: Android: Settings → Mobile network → Mobile data iPhone: Settings → Cellular network → Cellular data The steps to follow to activate mobile roaming data vary depending on the model of your phone. here are two examples: Android: Settings → Mobile network → Roaming iPhone: Settings → General → Cellular → Options → Data

The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The amount of your purchase is equally split over 4 payments. Monthly instalments for large purchases: The amount of your purchase is spread over a period that varies between 12 and 36 months depending on the phone model and your eligibility. How Pay in 4 works. You’ll have four (4) automatic pre-authorized payments charged to your Visa or Mastercard credit or debit card : a first payment when you receive your purchase, and one payment every two weeks after that. Good to know: this payment solution won’t impact your credit score. How monthly instalments with Affirm work. Over how many months can I finance the purchase of my phone? The number of months over which your device can be financed varies based on the value of your purchase and your eligibility. In general, three term options will be presented to you when you submit your request with Affirm. For eligible customers: Devices valued up to $1,399 can be financed over 12, 18, or 24 months. Devices valued at $1,400 or more can be financed over 18, 24, or 36 months. The financing options available may vary depending on your credit file, and approval is entirely at Affirm’s discretion. You’ll see the terms that apply to your situation directly during your application, along with all the necessary details. How do I make my monthly payments? Your monthly pre-authorized payments are configured with Affirm via your Visa or Mastercard credit or debit card , or your checking account. The price displayed during the purchase process may be shown using a 24‑month term. However, the terms you will actually have access to depend on your credit file, and Affirm