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Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and your wallet. Without a fixed-term contract that tie you to your Fizz mobile plan,you have control, and can adjust your plan at any time so you only pay for what you need. There’s also data rollover, gifting,the My Rewards program… Let’s get everything Fizz working for you, shall we? Take advantage of rolled over data. Data rollover is worth its weight in gold—unused data from one month rolls over to the next. You know what that means, right? You can adjust your mobile plan to pay for less data. How to check if I have a rollover Activate your upgrades. Thanks to your upgrades from the My Reward Program, you have the opportunity to boost the value of your plan every month. Activating an upgrade for free mobile data each month for example, means you could decrease the data you actually pay for in your mobile plan. How to activate an upgrade Check if you have perks. Your perks are single-use items offered as part of the My Rewards program—for example, 500 MB of mobile data valid for 30 days once activated. You can choose to apply all your perks at once, or spread them out. Then, adjust your plan to save precious dollars. How to apply a perk Data gifting is always appreciated. Think of data gifting as an easy Fizz way to help others out. You can receive extra data other members are not planning on using. Or perhaps it’s you who can spread some joy, and help someone save on their mobile spent. How data gifting works Analyze your plan. Figure out what you really need in your mobile plan
Fizz.ca
COMMUNITY - EN
Fostering a sense of community is at the heart of what we do, and how we do it. Showcase local people and local talent. Our community is so rich. And showcasing them is a source of great pride. Lending a hand to Organisation Bleue. In 2023, Fizz members helped remove 655 kg of trash from shorelines and gifted over 11 000 GB of data to help Organisation Bleue, a non-profit organization dedicated to protecting the St- Lawrence. The full initiative Working with a social entrepreneur. Fizz works with the AFFI Logistique Group, who has been integrating people living with functional limitations for over 50 years, building on the strengths and potential of each individual. A wonderful source of inspiration for all. Discover AFFI Inspire kindness. We all know the saying: alone we go faster, together we go further. And this is exactly what we dreamed of when we created Fizz
FAQ
The ABCs of Fizz mobile services.
Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area. The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on. If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. Hawaii, Alaska and Puerto Rico are included in the Canada + U.S. coverage area. Exception if you are new to Fizz: The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. The telecoms industry, including Fizz, is working to establish a 5G network across the country. Until then, the LTE-Advanced network on which Fizz operates is extensive and reliable, as well as being more than enough for mobile service needs. 5G is a fascinating technology that will enable advances in many sectors. For
Fizz.ca
Fizz Web Policy
Web Policy Policy Regarding the Use of Personal Information of Fizz.ca Website Users and Visitors When you communicate with us or contact us using our Websites (or our mobile services, social media pages, or specialized applications), whether you are conducting online transactions on our Sites or simply viewing their content, we hope that you as feel comfortable and confident as when you are dealing with us over the phone or in person. As such, to expand on the principles set out in our Privacy Policy for Fizz.ca subscribers for customers, we instituted this Policy in order to ensure that as visitors to and users of our Websites, you can be informed and exercise control over the Personal Information we collect and use once (i) you have shared said information with us; (ii) we have collected said information; or (iii) our Trusted Partners have shared said information with us. The Policy
Fizz.ca
My Rewards Policy
My Rewards Policy Last update: JUNE 2023 PLEASE READ THESE CONDITIONS OF PARTICIPATION CAREFULLY. BY PARTICIPATING IN THE FIZZ “MY REWARDS” PROGRAM, YOU AGREE TO BE BOUND BY THESE CONDITIONS. IF YOU DO NOT AGREE WITH THESE CONDITIONS OF PARTICIPATION, PLEASE DO NOT PARTICIPATE IN THE FIZZ “MY REWARDS” PROGRAM. NO PURCHASE IS NECESSARY TO PARTICIPATE IN THE PROGRAM BUT YOU MUST HAVE AN ACTIVE FIZZ ACCOUNT. 1. Enrolment and eligibility The “My Rewards” loyalty program (the “Program”) is a rewards program offered by Fizz to its members residing in Canada. Enrolment in the program is limited to individuals with an active Fizz account. Employees, executives, directors, agents and representatives of Fizz and its affiliates are eligible to enrol in the Program, but may be excluded from certain promotions. You must be a legal resident of Canada to be eligible to the Program. 2. Definitions of some Program components Points