FAQ
The ABCs of Fizz mobile services.
Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live in a region that is part of our coverage area, it does not necessarily mean that you will be able to subscribe to Fizz mobile services. You must first live within the subscription area. The coverage area you choose (regardless of the province) determines where your calls and text messages are included. • Canada coverage: your incoming and outgoing calls are included anywhere in the country. • Provincial coverage (e.g., Quebec, Ontario, etc.): your incoming and outgoing calls are included only when you are in the selected province. Things to remember: – If you receive a call while you are within your coverage area, the call is included, regardless of the province or country the call is coming from. – If you make or receive a call while you are outside your coverage area, the call is not included and will not be completed. Solution: To make or receive calls outside your coverage area, you must add a Travel Add‑On. – If you are physically inside your coverage area and make a call to a destination outside your coverage area, the call is not included and will not be completed. Solution: To call outside your coverage area, you must add an International Calling Add‑On. If you selected unlimited calls when creating your plan, you can make and receive as many calls as you like while you are in your coverage area. Hawaii, Alaska, and Puerto Rico are included in the Canada + U.S. coverage zone. Exception if you are new to Fizz: The