Results of your search

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device. Take this other device, and open the Fizz Wi-Fi app. On top of the screen, click on Share Wi-Fi. From there, you’ll have several choices to share your Wi-Fi network. With your mobile If you have a mobile phone connected to your Wi-Fi network, follow these instructions : Make sure you're connected to your Wi-Fi Network. Open Settings Click on Connexion (or Wi-Fi on iOS) Click on Wi-Fi Click on the gear wheel icon located on the right of your network's name (or on the i on iOS) Click on the eye to unveil your Wi-Fi network password (or on Password on iOS) With a computer If you have a computer connected to your Wi-Fi network, follow these instructions Make sure you're connected to your Wi-Fi Network. Open the list of available Wi-Fi networks. Select Network and Internet Settings. Click on Network and Sharing Center. Select the Internet connection named as your Wi-Fi network. Select Wireless Properties. On the Security tab, click to show the characters. As a last resort If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10 seconds. CODA-4680 model: the reset button is located behind the Wi-Fi modem. CODA-5610Q model: the reset button is located under the Wi-Fi modem. ​​​​​​​ Using a small, sharp object, press the reset button located behind

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the trial period cannot be reactivated afterwards. For a mobile plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 60 days ago. Click Reactivate and follow the steps. If you no longer have your Fizz SIM card, you’ll need to order a new one. You can reuse your Fizz phone number. If you transferred it to another provider when you deactivated your Fizz mobile plan, you can choose to transfer it back. IMPORTANT – If your mobile plan was deactivated more than 60 days ago, reactivating it is impossible. You must start from the beginning and create a new plan. Create my plan For a Home Internet plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 30 days ago. Still have your Fizz Wi-Fi modem? Click Reactivate and follow the steps. Make sure you have the serial number of your modem handy. After completing your reactivation, restart your modem. Don't have your Fizz Wi-Fi modem anymore? Reactivating your plan is impossible. You must subscribe to receive a new modem. Choose my plan IMPORTANT – If your Home Internet plan was deactivated more than 30 days ago, reactivating it is impossible. Since you have a 45-day period to return your device, we exceptionally offer the possibility to reactivate your plan within a maximum period of 30 days. You have to start from the beginning and subscribe to a new plan. Choose my plan You’ll receive a new Wi-Fi modem for this new plan. Don’t forget to return us

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your mobile plan? Based on your My Rewards level, you can enjoy free data and even a rebate on the price of your plan. Every month. Check my upgrades. Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan. Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code. If this really is goodbye. We’re sorry to see you go. You can unsubscribe from your plan at any time, but the cancellation will officially take effect at the end of your current payment cycle. You will not receive any pro rated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours. For example, if you unsubscribe on day 1 of your payment cycle, your plan will be officially closed in 29 days. The only exception is if the cancellation occurs during the trial period. Any money in your Fizz wallet will be automatically refunded at the end of your payment cycle. If you

With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to see which devices are connected. From there, you can choose to block or pause access to some (or all) of them. You can also manage access to your Wi-Fi network by creating a Wi-Fi network for your guests, with its own schedule and password. The Fizz Wi-Fi app is available for free on: Google Play App Store Create your administrative password For this step, you'll need your Wi-Fi network password. If you can't remember it, you'll need to recover it. How to recover my Wi-Fi password To become the household’s Chief Wi-Fi Officer, you must first create your administrative password. Before you create your administrative password, manually disconnect all devices connected to the app to prevent them from retaining the administrative access. Open a web browser. Enter 192.168.0.1 in the address bar of the web browser. Log in using the following credentials: Username: cusadmin Password: (enter the password you chose for your Wi-Fi network when you initially configured your modem). Head into the following section: Administration > Manage Enter your Wi-Fi network password to confirm your identity. Then, choose and enter an administrative password that you’ll keep for yourself. Once these steps are completed, you’ll have: A password for your Wi-Fi network. This password hasn’t changed. An administrative password only you have and can now use with the app to access the configuration options of your network. Manage access using the Fizz Wi-Fi app Open the app. Sign in using the same credentials as your Fizz account. Under the tab ‘My devices’, you’ll see all the devices connected to your network and you’ll be able to choose which ones

Things change — we get it. Need faster Internet? Need to slow things down? You can change your plan directly in your account on Fizz.ca. Changes will take effect on your next payment cycle. Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least 4.5 days (108 hours) left in your current payment cycle. How can you know? Go in your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle. To change your plan Go to  My Plans  in your Fizz account. Scroll to the plan you wish to change. Click on  Manage > Adjust your plan . Choose your new speed. Y ou will see your new monthly fee in the box below. When you like what you see, save. Changes take effect at the start of your  next payment cycle . Good to know: When you change your plan, you don't lose your rewards. For example, the My Rewards upgrade for dollars off the price of your plan, or the one for free mobile data every month will continue to apply to your new plan. Important – Any change to your plan must be made in accordance with the plan change policy detailed on  https://fizz.ca/en/plan-change-policy.   Restart your modem When your new plan goes live on the first day of your new payment cycle, restart your Wi-Fi modem: Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. To cancel the changes you made to your plan Go

Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn more, check out the FAQ : How to put my plan on pause. If you wish to unsubcribe from from Fizz Mobile, please go here : How do I unsubscribe from Fizz Mobile? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your Home Internet plan? Based on your My Rewards level, we're talking up to $6 off the price of your plan. Every month. Check my upgrades Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code If this really is goodbye We’re sorry to see you go. As a friendly reminder, if this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us. IMPORTANT : When you unsubscribe from the Internet service, the modem must be returned to Fizz. It cannot be kept, reused, or transferred to another

To find out if you have a Rollover: Go to My Plans in your Fizz account. Under the plan you wish to view (if you have more than one) click on Usage. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your Rollover. If I buy an Add-On and don’t use all of it by the end of the month, will it roll over? No. Only your basic plan data can be rolled over. If you buy an Add-On, it will expire at the end of your next payment cycle. If I receive a data gift and don’t use all of it by the end of the month, will it roll over? No. Only your basic plan data can be rolled over. If you are gifted data during the month, it will expire at the end of your next payment cycle. For example, say I receive gifted data on May 15, but my payment cycle ends on May 27. That gifted data will therefore be valid up until the end of my next payment cycle on June 27th. Do I keep my rolled-over data if I change my plan? Yes. Regardless of how you decide to change your plan, you keep your rolled-over data. In fact, if you change your coverage, your rolled-over data will be applied to your new coverage. For example, if you switch from a Quebec plan to a Canada-US plan, your unused, rolled-over and gifted data will be valid for this new plan. Read more : What is a Rollover and how does it work?

Please note that the RCS messaging between iOS and Android users is not available at Fizz for the moment. What’s RCS? RCS stands for Rich Communication Services, a standard international protocol used in the telecommunications industry to improve SMS/MMS messaging on Android phones. Inspired by popular instant messaging apps, RCS works through the native messaging app on your phone. It’s easy to use and provides a rich multimedia experience using many chat features that weren’t available with traditional text messaging. Available features Private and group conversations Delivery and read receipts File sharing, high-resolution pictures and videos Audio and video message sharing Location sharing Chat features are only available through the internet (mobile data or Wi-Fi). Make sure you have a data plan or a Wi-Fi connection to avoid additional fees. Prerequisites to use RCS To use RCS, you need to have: A mobile plan including text messaging and access to mobile data or Wi-Fi A compatible phone on Android version 5.0 or higher An updated Google Messages application See our mobile plans The chat feature Chat features are used by default once enabled. You’ll be able to use these features by having conversations with other devices who also have it enabled. How to activate/deactivate the chat feature: Open the Messages app. Tap Settings. Tap Chat Features. Tap Enable chat features on or off. Service issue or comment The RCS service is offered by Google. To report a problem or comment on the service, you must therefore use the corresponding form in the Google Messages app. Here’s how: Access the Menu. Tap on Help and Comments. Tap on Send Comments. Your comments are sent to Google and the information may be read without Google contacting you directly. Find more information and support on chat features on Google Messages Support.