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Conference calls enable you to talk with several people at the same time, regardless of where they are. Up to six people can participate in a conference call, including the initial caller (up to five simultaneous callers, plus the person who initiated the call). This feature enables you to set up a call that several people can participate in. To launch a conference call: Call the first conference call participant and tell them to be patient. Using your Phone application, tap the Add (or Add call or the + symbol) and dial the number of the next person who is joining the call. Once you are connected to the third person, tap the Conference button. If other people are joining the call, repeat steps 2 and 3. Note: Steps to follow to make a conference call can very from one phone model to another. It is possible that this option will not function on a network other than Fizz.

Looking for an answer to your question(s)? The Forum search tool can be found in a few places: Top right navigation on the Fizz website: Search results will include information from the FAQs, Forum (Accepted solutions) and direct links to your Fizz account Forum search: Search results will include information from the Forum only and Accepted solutions Follow the steps below to get the best results: Use keywords related to your question i.e. Change my SIM card or APN settings When you’re typing in the search field, there will be automated suggestions that will appear - if you see a good suggestion in relation to your question, click on it, and we’ll direct you to either a Forum post or one of our topics in our FAQs. Note: Try to refrain from using long phrases and remember when using the search functionality to be as specific as possible - it’s key to a great search! Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their service contracts. The Wireless Code The CRTC's Wireless Code, which came into effect in December 2013 and was updated in December 2017, establishes requirements that all Canadian wireless providers must meet for, most notably, cancellation fees, limits on data & roaming charges, unlocked Mobile phones, trial periods and the language used in your contract. For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer. The Internet Code The Internet Code, effective January 31st 2020, is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their Internet service contracts. The Code is mandatory for large providers with facilities which provide retail fixed Internet access services to residential customers . For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Internet Code videos. Read more: How to contact Fizz Do you offer services that are adapted to my disability? Resolving issues

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the wise, don’t forget to pack your Fizz Wi-Fi modem and bring it with you on your moving day! No need to activate it at your new address; everything will be done automatically thanks to your moving order. Need to change your Home Internet plan? No worries, but plan to do so before or after your move. You cannot modify your Home Internet plan during your move. Date coordination Chances are the date you choose to deactivate your Home Internet service at your current address will differ from the installation date you select for your new digs. If that’s your case, no worries. Your plan will be simply put on pause, and you won't incur any fees during that time. Your payment cycle will shift and begin upon activation at your new address. You don't need to do anything; this activation will be done automatically. If a technician’s visit is required, the time needed to get an appointment varies based on demand. So, make sure to plan ahead during the moving season in June and July. A plan (or the service) is not available As you fill out your move request for your Home Internet plan, we’ll obviously ask you to enter your new address. One of three things can happen: > All is fine. This is great, but chances are this is not your case if you’re reading this section of our FAQ. > The download speed you have now is not available at your new address. Perhaps you are moving from an area with high bandwidth to one with lower bandwidth, which impacts the download speeds available to you. Choose a new

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by different providers. Your account number is on your bill or in the client account for your current provider. If you cannot find your account number, or if you are not unsure about which number to use, we advise you to submit your transfer request using the IMEI for the phone you are using with your current provider. To find your IMEI, dial *#06# on your phone’s keyboard. If the number is more than 15 digits long, enter only the first 15 digits. Provider Mobile Landline Format Supporting information Bell 9 digits Never starts with a "0". Do not use the 14-digit account number starting with ZZZ. Rogers 9 digits Telus Mobility Up to 9 digits You can omit the "0"(s) if the number starts with one or more "0"s. However, if you type the “0”(s) it will not be rejected. Telus 10 digits Fido 9 digits ACN 9 digits Aliant 1234567(space)8 Enter only the first 7 digits. Omit the "0"(s) if the number starts with one or more "0"s. Omit the digit after the space. However, if you type the “0”(s) or the number after the space it will not be rejected. Aliant Mobility 1234567-8 Enter only the first 7 digits. Omit the "0"s if the number starts with one or more "0"s. Omit the number after the hyphen. Entering the "0" (s) in front of the number and / or the digit after the hyphen will cause the request to be rejected. Cityfone Telecommunications Inc. 8 digits Omit the "0"(s) if the number starts with one or more "0"s. However, if you enter the "0"(s) or the number following the space it will not be

What is my Contacts list? Your Contacts is a list you create that contains all the Fizz members with whom you want to stay in contact. It may contain your family, acquaintances and friends, colleagues, or people to whom you have gifted data. Manage my Contacts Where do I go to manage my Contacts? When you first join Fizz, your Contacts list will be empty — you need to create it by searching for Fizz members and adding them to your Contacts list. To view, add, remove and manage contacts: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. We protect members’ privacy by showing only a contact’s first name and last initial. Add, remove or edit a contact How do I add, remove or edit a contact? You create your own contacts list by adding members from our list of all Fizz members. To add a contact: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. Search for your contact’s email or phone number. If they’re a Fizz member, their first name and last initial will appear in the search results. We’ll ask you to assign a relationship to this contact. This is optional; assigning a relationship, such as friend or co-worker makes it easier to organize your contacts. Click Add. To remove a contact: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. Search for the contact’s email or phone number to bring up their name. When their first name and last initial appear, click Remove this contact. To edit a contact: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. Search for the contact’s email or phone number to

Contact the management team for Fizz Customer Service. Fill in the form to detail and submit your complaint to the management team for Fizz Customer Service. We’ll be in touch with you within 48 hours of receiving your form. Fill out the form Chat live with one of our agents Most problems are resolved following this step. To chat with our Customer Service team, go to https://fizz.ca/en/support Submit a complaint Our Customer Service team is there to help you. Our goal is to make your Fizz journey runs as smooth as possible. If your issue hasn’t been addressed, or if you’re not satisfied with the result, we apologize and request that you submit an official complaint to the management team for Fizz Customer Service with a detailed account of your issue so we can address it properly. Fill out the online form, clearly describing the issue and why the solution we’ve proposed does not meet your needs. A member from our specialized team will contact you by email within 48 business hours of receiving your form. Fill out the form Commission for Complaints for Telecom-Television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687. .