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With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone screen, without having to “call” your voicemail. Is my plan ready? Your mobile plan must include the Voicemail option, as well as data. Visual voicemail is now the basic voicemail for our mobile plans. So whatever name you see, Voicemail or Visual voicemail, know that we're referring to the same thing, Visual voicemail. How to add the Voicemail option to my mobile plan How to configure my phone. Once your plan is ready with the Visual Voicemail option and data, you’ll have to configure your phone. Android members, it’s all in the app. Download and install the app Fizz | Visual voicemail on your phone. The activation steps are simple, and you will have a few permissions to give like allowing texts and the synchronization of your contacts. These permissions are necessary if you want to take full advantage of the Visual voicemail features. Download the app on Google Play Apple members, it’s all in the iOS. Update yours if need be, and then follow these steps: Go to the Phone app Tap the Voicemail tab Is my plan ready? With Fizz, the Voicemail option includes Visual voicemail, meaning you get a supercharged voicemail for the same price. To enjoy it, your mobile plan must include the Voicemail option and data. Change my plan Not a Fizz member yet? Try us, you won’t regret it. Our plans are flexible and we don’t do fixed-term contracts. See the mobile plans How to use Visual voicemail. This is where the fun starts: Visual voicemail works with an intuitive visual interface. Honestly, you’ll wonder how you ever lived without it. Your messages will be there, on your phone screen

Selected phones at Fizz.ca are identified with a purple stamp showing a percentage discount on your plan. By purchasing one of these phones, this discount will be applied to your mobile plan every month for 24 months. The Phone discount in detail Let’s illustrate with an example. You buy a phone identified with a 24-month 15% discount for your plan. You pay for your phone as usual, paying it upfront or spreading its cost with Affirm. You pair your phone with your mobile plan regularly priced at say $20/month. Your plan comes out then to $17/month ($20 – 15% Phone discount) for 24 months. After the 24-month period, your Phone discount ends and your plan goes back to its regular price of $20/month. No commitment and no minimum plan. Your Phone discount applies to your mobile plan, regardless of its value. And as always with Fizz, there’s no long-term commitment. The Phone discount will be applied to your mobile plan for 24 months, but you can choose to shorten this period. Several plans, several Phone discounts. For every mobile plan in your account, you can purchase a selected phone and take advantage of the Phone discount for that plan. In other words, the limit is one Phone discount per plan. Good to know: Transferring a discount is not possible. The discount remains associated with the plan that was selected when the phone was purchased. Discounts are not cumulative. If you’re already enjoying a discount with your plan, like a BETA price privilege, a Phone discount will replace it. Activating your discount Your Phone discount will be automatically applied based on your situation. With an existing plan: If when you purchase your phone you choose to pair it with your existing mobile plan, your Phone discount will be automatically applied on

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can listen to your messages at any time from your mobile phone or an analogue phone. Voicemail includes Visual messaging. Visual voicemail is like a power-boosted voicemail. You can listen to and manage your messages without having to "call" your voicemail. Available for IOS and Android phones. Discover the magic of visual voicemail: What’s Visual voicemail, and how does it work? | Fizz Adding voicemail Voicemail is an option you must add to your plan. Sign in to your account and go to My Plans > Manage plan > Change plan and add voicemail. This change will come into effect at the beginning of your next payment cycle as per the plan change policy. Good to know: To use your voicemail, your plan must include minutes. If not, you won’t be able to use it or access it, whether from your mobile phone or any other phone. Accessing your voicemail Hold the ''1'' key on your phone for a few seconds. Good to know: - This shortcut to your voicemail that is the “1” key is actually a call forward to the messaging centre configured for most phone models. This feature may vary from one model to another and may not be modifiable in all phones. - If you are forwarding your calls to another number, your voicemail won’t pick up incoming calls and no one will be able to leave you a message. - Voicemail access does not work when you are outside Canada and the USA. To manually access your voicemail, dial 1-514-647-0999. The PIN (customize, reset or deactivate) Reminder: Once the voicemail option is added to your plan, it’ll

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the activation process, you’ll be presented with three options: Transfer a number to Fizz Get a new number Find a number Select the middle option: Get a new number. Choose a number from the list. (Click Generate a new list of options to refresh this list. Note that you can only refresh this list 5 times. When you refresh this list, you will not be able to go back to the previous list of numbers.) Click Confirm. Read more : How to test my Fizz line? I just activated my plan. How long before I can use my phone?