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When are referral bonuses awarded? When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until your invited friend becomes a paying member. Same goes if you're the one who was invited: your bonus (and that of the Fizz member who invited you) will be pending. When the invited person completes their second monthly payment, they will receive their referral bonus. From there, the referral bonus of the Fizz member who made the invitation will be applied on their next payment. If you have multiple plans, your referral bonuses will be applied on the payment for your default main plan (the oldest plan in your account). You can change your settings under your profile to choose another plan. Once that change is done, any future referral bonus will be assigned to that other chosen plan. Learn more on how to invite friends, and get invited. What is the amount of the referral bonus? The amount of the referral bonus may vary depending on the provinces where the new member’s and the active member’s plans are activated, as well as the offer in effect at the time of subscription. For a mobile plan, the bonus is based on the date the invited person activates their SIM card. For a Home Internet plan, it’s based on the date the invited person subscribes and chooses their installation appointment. As an example: Someone in Quebec refers a person in Manitoba. Each will receive the referral bonus amount in their own region at the time of subscription. To find out the current reference bonus amount and how it works, please refer to these pages: Invite Friends with our Referral Program | Fizz Referral program: how do referral bonuses work? | Fizz How do I know when friends

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another Fizz account. For both mobile plans and residential Internet plans, our systems do not allow the transfer from one account to another. It is also not possible to group multiple accounts. However, these are features we are working on. For a child who has grown up. If you had created a plan in your account for your child, and your child is now grown up and would like to stand on his own, he must first create his Fizz account. Once his account is created, he needs to create himself a new plan. In other words, he can't retrieve the plan he had in your account, whether it was a mobile or Internet plan. For 2 people living at the same address. For an internet plan For example, your roommate leaves but you stay in the apartment, and the Internet plan is activated in your roommate’s Fizz account. Your roommate cannot transfer the plan to you. He needs to unsubscribe from his plan (or submit a move request) and you’ll have to activate your own Home Internet plan at this address from your Fizz account. For a mobile plan For example, in the case of a separation, if both mobile plans are under the same Fizz account, it is unfortunately not possible at this time to transfer one of the numbers to a different Fizz account. Each plan remains tied to the account where it was originally activated.

The Discovery discount is not available to residents of Quebec. This discount ended on december 1st 2025. How does the Discovery discount work? A Discovery discount may apply to any new mobile plan activated in an eligible region. The discount is automatically applied each month on the current price of your plan, for six (6) months, starting from the day your SIM card is activated. If you change your plan during this period, the discount will follow your new plan for the remaining months. Once the period ends, the discount will be automatically removed and your plan will return to its current price. Can I combine the Discovery discount with other discounts? No. Only one recurring discount can be applied to a plan at a time. If you become eligible for a new discount (for example, a discount with the purchase of a phone), it will automatically replace the Discovery discount. The system always prioritizes the most advantageous discount. What happens if I buy a phone with a discount during my Discovery period? Your discount associated with the phone purchase will automatically replace the Discovery discount. Example: You have a Discovery discount of $10/month for 6 months. After one month, you buy a phone with a $5/month discount for 24 months. The 24-month discount will apply, since only one recurring discount can be active. Does the Discovery discount apply to multiple lines? Yes. If you add a second line (or more), the Discovery discount can also be applied to it. What happens if I unsubscribe? By unsubscribing from your mobile plan, you permanently lose your discount, even if there were remaining months left in the original term. In addition, no penalty will apply if you unsubscribe during this period.

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle will be from June 6th to July 5th. For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month. For your Home Internet service: You received your Fizz Wi-Fi modem by mail? Its activation date marks the beginning of your payment cycle. Don’t forget, Fizz will activate it remotely three (3) days after its delivery date, but you can activate it yourself in your account if you’re ready before then. Your modem was delivered by a technician? If you had an installation appointment with a technician, your modem will be activated then, and the date of your appointment therefore marks the beginning of your payment cycle. For your TV service: The payment cycle for your TV plan will be the same as the one for your Home Internet plan. But because your TV plan is activated as soon as you subscribe, you may need to pay a prorated amount on that day to bridge the gap until the next payment cycle of your Home Internet plan . Say you subscribe to Fizz TV on December 14, but your next payment cycle for your Home Internet plan only starts on December 30. The prorated amount you will pay on December 14 will therefore correspond to those 16 days. Come your next full payment cycle, December 30 in our example, the payments for both those plans (internet and TV) will be combined, and the payment cycle for your TV plan will be synchronized to the payment cycle of your Home Internet plan. Duration Please note

Making and receiving calls outside Canada and the United States is now available in select countries through our Voice Add-ons. Text messaging and data usage remain accessible. You can choose to get a block of voice or data known as a Travel Add-on. You can also change your plan's coverage if you're travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend ?. Remember to activate the roaming option of your phone, or else it'll block your usage. How much will it cost. To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel . Enter your destination. The site will show the prices for the available Travel Add-ons. Since Fizz is a prepaid service, there are no surprise fees. You are limited by the amount of data and/or SMS in your travel Add-on. Choosing a Travel Add-On. A Travel Add-on is basically a block of data at a fixed price that allows you to use your Fizz service while travelling outside your coverage area (roaming). Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle. To buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel . Enter your destination and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it. Should you run out, all you’ll have to do is hunt down a Wi-Fi network so you can access your account and get another one. Having data available on your phone can be very useful. You’ll love that GPS for instance to find your way when you’re out and about, away

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant

Kudos is a content rating system that lets you vote for the Fizz Community Hub post/topics you feel are the most noteworthy, useful or important. How do I give “Kudos”? You can give Kudos to any posts in the Community Hub except your own. To give Kudos to a message and its author, click the Thumbs up icon on the message. To revoke Kudos you've given, click on the Thumbs up icon again. Read more : How do I post a question to the Fizz Community Hub? How to enable and disable Community Hub private messages? How do I earn Perks by using the Fizz Community Hub? How do I activate my Community Hub account? How do I log into my Community Hub account? I forgot my password. How do I reset it? How does the Fizz Community Hub work? What’s my role in the Fizz Community Hub? How does the search functionality work in the Community Hub?

Since Fizz does not manufacture its own mobile devices, the only warranty offered on new phones is the 12-month manufacturer warranty. Preloved phones are covered by Fizz for a period of 6 months. My warranty info To see the dates of your warranty period for your phone: In your Fizz account, go to My phones . At the phone in question, click on Manage > My phone Warranty For an Apple product, refer to the Apple site for the details pertaining to their warranty. If you made a warranty claim and received a replacement phone, the warranty period for your old phone continues on this replacement phone. An issue? Start here. I f your phone or a feature is not working properly, start by checking its online user guide. A solution is also perhaps already out there: The Solution Hub is a good place to look. We may already have a solution for your issue. Phone reboots in a loop Issue with the screen Phone freezes Issue with battery/charging Phone doesn’t recognize the SIM card Phone doesn’t reboot Overheating Other Fizz members may have experienced the same issue with their phone. A quick visit to the Community Hub is a good idea. Specific conditions There are several conditions and important information you must know and accept before returning your phone, including the presence of an administrative fee if your return request is denied. See all the conditions The following additional conditions are specific to any warranty claim: You must send back your phone with its charger. Only damage related to an issue with the phone is eligible. Any warranty claim for damage resulting from misuse will be denied. Making a warranty claim Any warranty claim for an Apple product that was bought new must be dealt directly with Apple. Check

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. For an internet service move, your plan will automatically be reactivated at the new address on the selected date. No action is required on your part. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Check the status of the LEDs on your Wi-Fi modem A list of the lights of your Wi-Fi modem and the different possible states: Display ? Power ? On (Lit): The modem has power. ? Blinking: The modem is not powered. ⚪ Off: The modem does not have power. ⬇️ Downstream ? Blinking: The modem is searching for the downstream frequency. ? On (Lit): Downstream frequency is locked (1 channel only). ?? On (Lit): Downstream frequency is locked (channel bonding). ⚪ Off: Not scanning. ⬆️ Upstream ? Blinking: The modem is searching for the upstream frequency. ? On (Lit): Upstream frequency is locked (1 channel only). ?? On (Lit): Upstream frequency is locked (channel bonding). ⚪ Off