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Private messaging can be a useful feature if you’re trying to help or communicate with a friend in the Fizz Community. Private messages are enabled by default when you log into the Fizz Community. To disable private messages in the Fizz Community: Log into your Fizz Account. In the top navigation, click on Support and select Community. Click on your username. Click on Edit profile. Uncheck Private message system. Click Save. To enable private messaging, follow the steps above. In step 4, check the box next to Private message system and click Save. Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?

Important to know if your plan doesn’t include mobile data If your plan includes no mobile data at all, you cannot receive data from another member. For example, if your plan includes only calls and texts, without data, you won’t be able to use a data gift sent by a friend. If you have unused data in your account, you can gift it to any member who is findable in the Fizz community (in other words, anyone who is not in Incognito mode), and whose plan includes data. You can choose to randomly gift data any time. Or, you can wait until it’s almost the end of your payment cycle and gift data before it rolls over. Learn about Rollovers If you want to gift unused data at the end of your payment cycle, you can gift it right before your current payment cycle ends. Once this cycle is over, however, the data will roll over — it will no longer be available to send as a gift. You cannot take back or unsend a data gift. Once you click Send, your gifted data is permanently removed from your plan. How do I gift data to another Member? To send a gift: Go to My Plans in your Fizz account. Scroll to the plan (if you have more than one in your account) that you want to gift from. Click Gift. On the next screen, choose Start gifting. Choose a contact or search for a new Fizz member who you want to gift to. This will open the gifting tool. * Select the amount of data you wish to gift and click Next. Customize a message to the recipient and click Send. * If you select an email or referral code from your contact list, data will be given to

Our Forum is the place to give and get help on all things related to your Fizz products and services. The best thing about giving and helping is that it contributes to the Fizz community. And the second best thing? When you contribute, you earn perks in the Fizz My Rewards program. Learn about My Rewards Things to remember about participating in the Fizz Forum: You can view or browse the Fizz Forum anytime without having a Fizz account. To post a question or answer in the Forum you need to create a Fizz account Learn how to subscribe to Fizz To have the best possible experience in the Forum, learn the rules Read our Community User Guidelines How to post a question Log into your Fizz Account . In the top navigation, click on Help and select Forum. Enter your question in the search tool. It’s possible a community member has already answered it. If you searched and didn’t find an answer, go to the Forum homepage and click on Ask your question This will open a new page where you can create a new topic to post. While creating your new post/or topic you will be asked to: Add a subject line that describes your question Choose the best category for your question Choose the best tag for your question (Tags are keywords that relate to your post. They help members find answers to similar questions.) The next step is to validate similar questions other members might have asked (Someone might have already asked a similar question and received a response that can help you) No similar questions? The next step will allow you to type your question. (Never post any personal or private information.) Preview your question before posting and you’re done. How to edit my post

Please note that making and receiving calls outside Canada and the United States is currently unavailable. However, text messaging and data usage remain accessible. You can choose to get a block of data known as a Travel Add-on or you can even change your plan’s coverage if you’re travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend 😊 . Remember to activate the roaming option of your phone, or else it'll block your usage. How much will it cost. To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel . Enter your destination. The site will show the prices for the available Travel Add-ons. Since Fizz is a prepaid service, there are no surprise fees. You are limited by the amount of data and/or SMS in your travel add-on. Choosing a Travel Add-On. As of now, only Travel Add-ons for data are available, except for Canada and the United States where Add-ons for calls and texts are also available. A Travel Add-on is basically a block of data at a fixed price that allows you to use your Fizz service while travelling outside your coverage area (roaming). Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle. To buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel . Enter your destination and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it. Should you run out, all you’ll have to do is hunt down a Wi-Fi network so you can access your account and get another one. Having data available

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in Clarence-Rockland (ON) region. In time, the service will become available to a growing number of postal codes. If you get the message "Sad news page. Fizz Home Internet is unfortunately not available at your address." and if you believe it is an error, you can contact us by clicking on the chat bubble, at the bottom right, so we can make further verifications.

Due to the current context at Canada Post, there may be additional delays in receiving the return of your Fizz modem. Rest assured that your cancellation request will be processed without any issues. We appreciate your understanding and patience. 1.Cancellation If you decide to end your subscription, you must return the modem that was loaned to you free of charge by Fizz. The return must be done by mail, following the procedure described below. Defective equipment If you suspect your modem is defective: An agent will perform a few checks with you via chat. If a defect is confirmed, a service appointment will be scheduled by one of our agents so that a technician can inspect the modem at your home. If the issue is confirmed and not caused by misuse, the modem will be replaced at no cost. If the defect is due to misuse, the following fees will apply: Service call fee: $60 (plus applicable taxes) Modem replacement fee: $225 (plus applicable taxes) Lost or stolen equipment If your modem is lost or stolen: You obviously won’t be able to return the device. A service appointment will be scheduled by one of our agents to provide you with a new modem. The following fees will apply: Modem replacement fee: $225 (plus applicable taxes) Service call fee: $60 (plus applicable taxes), if you remain a Fizz customer. Note: If a refund is due, these fees will be deducted from the reimbursed amount. In the case of a cancellation, know that based on the date you unsubscribe from your Home Internet plan: You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement. If you are charged this