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You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your smartphone, the language button is in the top left menu. By default, you will see the Fizz website in the same language as your browser. To change the language of your notifications, texts and emails, adjust your account settings in My Account > My Profile. Learn more about managing your Account Settings Vous pouvez choisir la langue du site grâce au sélecteur en bas de la page FR (Français) / EN (English). Lorsque vous naviguez sur le site depuis votre appareil intelligent, le sélecteur de langue se trouve dans le menu en haut à gauche de votre écran. Par défaut le navigateur est dans la langue de votre navigateur. Pour changer la langue des notifications et des courriels envoyés par Fizz, rendez vous dans Votre compte, dans la rubrique Mon profil Plus de détail sur les informations à paramétrer dans votre Compte

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc. You will be able to manage aspects of this plan and will make all monthly payments, Add-Ons, etc. Decide if this person will have their own Fizz account. If they do, they WILL be able to: Participate in the Rewards Program: By having their own account, the My Rewards points that this person will receive will go into their account, and not yours. From that point on, that person will be able to manage their upgrades and perks themselves. You won’t have access to them anymore. Also important to know – if you’re at say level 4, the person you declare autonomous with their own account will start their My Rewards program at level 1. Manage their own preferences for Fizz communications Participate in the Fizz Community Hub Modify their plan* *You decide what this user can do by modifying their user permissions. In both cases the user you invite will need to have an unlocked phone. If this person will not have their own Fizz account, they WILL NOT be able to do any of the above. This may be ideal for a child or elderly relative. Add a user with an account How to add a user with their own Fizz account: Go to My Plans in your Fizz account. Select the plan to which you want to add the user. Click on Manage and choose Add a user. Select: “Choose this option if the person WILL be able to…” Enter the user’s email address* and define your relationship to them. Configure this user’s permissions. How to configure permissions for a user Scroll to the bottom and click Send

Some features to change a TV plan are still in development. You can change the channels in your current plan or add some to switch to a bigger plan. Please note that you cannot make any changes to your TV plan and/or modify your channels during the freeze period (4-5 days before the end of your current billing cycle). Changing your channels You may change your channels at any time, without changing your monthly TV plan: In your Fizz account, go under My plans > Manage plan > Change my plan. Select your channels. Make sure the total number of channels in your new selection is the same as in your current selection. Submit your changes. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Good to know: any new channel you select for your plan must be kept for at least 30 days. Adding channels to your plan Please note that you cannot change your TV plan during the freeze period (4.5 days before the end of your current billing cycle). You may add channels to your TV plan at any time: In your Fizz account, go under My plans > Manage plan > Change my plan. Add the new channels you want. Submit your changes. A recap of your order and your new services agreement will be sent to you by email. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Remember, any new channel you select for your plan must be kept for at least 30 days. Because you’ll have access to your new TV plan instantly, you will pay a prorated amount to bridge the gap between the day you add new channels and the day your next