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Visual messaging now available at Fizz. Available for iOS and Android phones, Visual Messaging is included for free with the Voicemail option in your plan. You can listen to and manage your messages without having to "call" your voicemail. You own to have data to take advantage of it. To activate / deactivate your voicemail Make sure you have the voicemail option as part of your plan, and that your plan has minutes or else you will not be able to access it whether from your mobile phone or another phone. If your voicemail isn’t activated in your plan , you'll have to add the voicemail option. IMPORTANT - Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. This change will then come into effect when your next payment cycle begins. (Under: My plans > Manage plan > Make changes to this plan > Change plan > Visual messaging) To access your voicemail To access your voicemail, hold the ''1'' key on your phone for a few seconds. For many phones, holding the ''1'' key the speed dial option to reach voicemail. This may vary between different phone models. The speed dial setting "1" to access voicemail (1-514-647-0999) may vary from one phone to another since it depends on each model’s operating system. Additionally, this setting may not be editable in all phones. If you are forwarding your calls to another number, the voicemail won’t pick up the call. Voicemail access is available when you are outside Canada and the United States by using a Voice Travel Add-on. To reset or change your PIN Modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live in a region that is part of our coverage area, it does not necessarily mean that you will be able to subscribe to Fizz mobile services. You must first live within the subscription area. The coverage area you choose (regardless of the province) determines where your calls and text messages are included. • Canada coverage: your incoming and outgoing calls are included anywhere in the country. • Provincial coverage (e.g., Quebec, Ontario, etc.): your incoming and outgoing calls are included only when you are in the selected province. Things to remember: – If you receive a call while you are within your coverage area, the call is included, regardless of the province or country the call is coming from. – If you make or receive a call while you are outside your coverage area, the call is not included and will not be completed. Solution: To make or receive calls outside your coverage area, you must add a Travel Add‑On. – If you are physically inside your coverage area and make a call to a destination outside your coverage area, the call is not included and will not be completed. Solution: To call outside your coverage area, you must add an International Calling Add‑On. If you selected unlimited calls when creating your plan, you can make and receive as many calls as you like while you are in your coverage area. Hawaii, Alaska, and Puerto Rico are included in the Canada + U.S. coverage zone. Exception if you are new to Fizz: The