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Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn’t work? If your plan contains data, turn off your Wi-Fi option and then: Surf the web. Doesn’t work? Send and receive an image/picture by text (MMS). Doesn’t work? Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan. IMPORTANT If you transferred your number, wait for the confirmation text before proceeding with the tests to make sure results are conclusive. iPhone specifics Make sure to update your IOS in order to access the LTE network.

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle will be from June 6th to July 5th. For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month. For your Home Internet service: You received your Fizz Wi-Fi modem by mail? Its activation date marks the beginning of your payment cycle. Don’t forget, Fizz will activate it remotely three (3) days after its delivery date, but you can activate it yourself in your account if you’re ready before then. Your modem was delivered by a technician? If you had an installation appointment with a technician, your modem will be activated then, and the date of your appointment therefore marks the beginning of your payment cycle. For your TV service: The payment cycle for your TV plan will be the same as the one for your Home Internet plan. But because your TV plan is activated as soon as you subscribe, you may need to pay a prorated amount on that day to bridge the gap until the next payment cycle of your Home Internet plan . Say you subscribe to Fizz TV on December 14, but your next payment cycle for your Home Internet plan only starts on December 30. The prorated amount you will pay on December 14 will therefore correspond to those 16 days. Come your next full payment cycle, December 30 in our example, the payments for both those plans (internet and TV) will be combined, and the payment cycle for your TV plan will be synchronized to the payment cycle of your Home Internet plan. Duration Please note

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only offered in Quebec. You will always receive a notification and a text message when your plan is depleted. Need some advance warning? Opt in for email or text alerts to tell you how much money is left in your Wallet. How to enable automatic usage notifications: Go to My Settings in your Fizz account. Scroll to Settings and select Plan communication preferences. Slide the Usage alert notifications button to On. Click Save changes. Read more : How do I use Pay As You Go? What payment methods can I use? How do I update my payment method or credit card information? How do I fix a payment issue? How do I add funds to my Fizz Wallet?

Due to the Canada Post strike, please ignore the return instructions you receive in your Fizz account and follow these special instructions instead. Please let us know if there’s a problem with returning your Wi-Fi modem. To contact Customer Service, simply click on the chat bubble in the bottom right corner of this page. You can access the bubble chat within our business hours. If you return a modem that is in poor condition, or if we receive a box that does not contain your modem, you will be charged a $225 (plus applicable taxes) modem replacement fee and/or $60 for delivery by a technician. If a refund is due to you, this amount will be deducted from the amount due. To learn more about the process of unsubscribing from the Internet service, please refer to this FAQ.

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the wise, don’t forget to pack your Fizz Wi-Fi modem and bring it with you on your moving day! No need to activate it at your new address; everything will be done automatically thanks to your moving order. Need to change your Home Internet plan? No worries, but plan to do so before or after your move. You cannot modify your Home Internet plan during your move. Date coordination Chances are the date you choose to deactivate your Home Internet service at your current address will differ from the installation date you select for your new digs. If that’s your case, no worries. Your plan will be simply put on pause, and you won't incur any fees during that time. Your payment cycle will shift and begin upon activation at your new address. You don't need to do anything; this activation will be done automatically. If a technician’s visit is required, the time needed to get an appointment varies based on demand. So, make sure to plan ahead during the moving season in June and July. A plan (or the service) is not available As you fill out your move request for your Home Internet plan, we’ll obviously ask you to enter your new address. One of three things can happen: > All is fine. This is great, but chances are this is not your case if you’re reading this section of our FAQ. > The download speed you have now is not available at your new address. Perhaps you are moving from an area with high bandwidth to one with lower bandwidth, which impacts the download speeds available to you. Choose a new

When you subscribe to Fizz Home Internet, you will see three items in your order summary: Your home internet plan: This amount is paid when you subscribe but the plan period will start only after your installation. Self-installation or VIP installation: This is the fee for delivery and possible installation of your Wi-Fi modem, depending on which installation option you chose during subscription. Referral code: If you were referred by another Fizz member, here is where you enter their Referral code so you can benefit from the Referral Bonus. What is the Fizz Referral Program?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need the address where you would like to have our Home Internet services installed. This step is crucial to check if the Fizz Home Internet service is available at your place. As you start to type in your address, the field will autofill with address proposals. Make sure you pick the right one, all the way down to your apartment number if applicable. Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business. Our Internet service is not available at your address? It is for many residential addresses in Quebec and in Clarence-Rockland (ON) region and, over time, may be for more and more postal codes. So, come back to see us in a while. https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address Choose your plan All our plans are unlimited. The price of your plan will therefore vary based on the downloading speed you choose. Should one of the speed options not be available at your address, you simply won’t be able to select it. Not sure which speed to choose? We have a neat table to help you. Help me choose https://fizz.ca/en/faq/which-speed-should-i-choose If the speed you do end up selecting isn’t quite right, remember that you can change your plan whenever you want. See the plan change policy https://fizz.ca/en/plan-change-policy Choose your installation option. Your Home Internet will only work with a Fizz Wi-Fi modem. Tips for placing your modem: Put your modem in a central location in your home, and close to where you will be using the Internet most often. Find an open space so it doesn't overheat and to allow the signal to travel well. If the coaxial outlet is

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An international Visa or MasterCard that supports 3D Secure verification. If you’re not sure whether your card supports 3D secure, you’ll find out when you try to make the payment. Good to know: Since Fizz is a prepaid provider of mobile, Internet, and TV services, a credit check is not required when you subscribe. The credit card used for payment can be under a different name or linked to a different address than the one associated with the service. How to add a payment method to my Fizz account * A pre-paid Visa or Mastercard (example: Vanilla card) can be used to make a payment, but only for one-time payments Rec urrent monthly payments cannot be planned with a Vanilla prepaid card. Each month, you must make a one-time payment to pay for the upcoming month, otherwise your services will remain unpaid and may be suspended. Please note that the total amount of your bill must be paid in a single transaction — it cannot be split between multiple credit cards. Here’s how: Wait at the end of your payment cycle when your monthly payment fails. You’ll receive an email and a message in your Fizz account will indicate the deadline by which your payment must be made, i.e. within the next 72 hours. Sign in to your account > My plans. Click on the “Proceed to payment” button and follow the steps. You unfortunately CANNOT use: American Express (Amex), Dinners and others credit cards A debit card (except Visa or Mastercard debit cards) Funds from your Fizz Wallet (where available) To buy a phone If you’re buying a Fizz phone, you can