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You can, of course, buy a phone on fizz.ca, but you can also use your own phone with Fizz. To do so, however, your phone must be: Compatible with eSIMs if you wish to use an eSIM. VoLTE-compatible at Fizz* (required with the 3G network withdrawal that starts July 31, 2025) * If your phone is not VoLTE-compatible at Fizz, you can activate a mobile plan before July 31, 2025, but keep in mind that: Your phone must be compatible with our network and able to support its frequencies. You will need to replace your phone with a VoLTE-compatible model in anticipation of the 3G withdrawal that will start July 31, 2025. We strongly recommend that you take the necessary steps now to avoid any inconveniences once the 3G network has been decommissioned, such as the inability to make calls and contact 911. Good to know: smartwatches are not supported at this time. If you wish to use an eSIM Good to know: if your phone is not compatible with eSIMs, don’t worry. You can still get a physical SIM card online, or from one of our partner stores. The list of models presented here is not exhaustive. eSIM compatibility may vary between versions and updates, so it's always advisable to check with the manufacturer to ensure that your specific model will support an eSIM. Apple : iPhone XS, iPhone XS Max, iPhone XR or a later model iPhone SE (2nd generation or later models) Android : Google Pixel 3 and later models (Pixel 3a, 4, 4a, 5, 6, 7, 7a) Samsung Galaxy S20 (know that the FE version is NOT compatible) and later models A models: A35, A54 Note model: 20 Z Flip, Z fold and later models Motorola Razr (model with eSIM) Reminder: other brands may also be

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account. View your current data usage and remaining data in your plan : Go to My Plans in your Fizz account. Scroll to see a usage summary for each Plan associated with your Account. Click on ' Usage' to see more informations To consult your complete usage history included in your monthly plan (Data, Calls, Text): Go to My Plans in your Fizz account. Into 'Manage Plan' menu Click on ' Data usage report' You can view your usage of minutes, texts and data. To consult your usage history over your monthly plan (all Pay As You Go usage): I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out? Where can I see a list of my Wallet transactions?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Is the Wi-Fi function turned off? Make sure you have deactivated WiFi on your phone. If browsing the internet with your phone is slow and laborious, your phone may be trying to prioritize browsing over a WiFi network instead of using the Fizz mobile network. By disabling WiFi on your phone, you will force it to use only mobile data; this may enable apps and web pages to load faster. If you are experiencing a slow WiFi network, see the following troubleshooting tip: My WiFi connection is slow. How can I speed it up? Restart your phone If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network. Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network. Do tests Test your connection by visiting different websites, using another web browser and/or another application. The website you are visiting, or the browser/app you were using when your WiFi became slow may be the source of the problem. If the slow speed is limited to a single browser or application, try to completely uninstall it from your device. If the situation continues unchanged after you reinstall the browser or app, consult customer assistance for the product in question Conduct speed tests Conduct a speed test using the website or application of your choice. IMPORTANT: Make sure you

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be put on pause. The best solution if you don’t want to lose your rewards in our loyalty program is to adjust your plan to its strict minimum (by only keeping the provincial coverage for instance) for the time being. How to change my mobile plan Putting your Internet plan on pause Putting your Internet plan on pause is done directly in your Fizz account > My plans > Manage plan > Pause my plan. Price per pause: $10 (plus applicable taxes) Your Home Internet plan can be put on pause up to two (2) times every 12 months per calendar year, for a maximum of six (6) months each time. The first time you put on your plan on pause will therefore determine the dates of your 12-month period. Let's illustrate this with an example. If you pause your plan on February 3, 2025, your plan must be reactivated no later than 6 months later, on or before August 3. You will then be left with one (1) pause available until February 2nd of the following year. Keeping with that example, say you wish to schedule your second pause to start December 12, 2025. Because your 12 months end February 2nd, 2026, that second pause will end on that date even if its length will be less than 6 months. If you wish to keep your plan on pause beyond that date, you’ll need to submit a new pause to start February 3, 2026. You will then be left with one (1) pause until February 2nd, 2027. Good to know: You keep your Fizz Wi-Fi modem. You’ll need it when your

Requirements Before you dive in and subscribe to our TV service, please note the following important requirements. A Fizz Home Internet plan of 30 Mbps minimum. Fizz TV is available to Fizz Home Internet members in the province of Québec. Fizz delivers television by IPTV which means your TV channels are delivered over your Internet connection. The speed you choose for your Home Internet plan will therefore have an impact on the rendering of your TV service. The minimum recommended is 30 Mbps. Don't have an Internet plan yet? Follow this link to subscribe to Internet and Fizz TV at the same time: Subscribe to Fizz Home Internet and Fizz TV A compatible device. Once subscribed to Fizz TV, you must download the Fizz TV app on a compatible device to access and watch the channels you selected as part of your TV plan. As such, make sure to check the list of compatible devices beforehand. Good to know: A maximum of one (1) TV plan per Fizz account is allowed. Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business. Subscribing Visit this section of our website for all the details on our TV service. You can subscribe there, or directly here, or directly in your account at Fizz.ca > My plans > Add a TV plan. The on-screen steps are easy to follow, but there are a few things worth mentioning. Fizz TV is only offered to our Internet members. If you don’t have a Fizz Home Internet plan, you can subscribe to both our Internet and TV services at the same time! As soon as your Internet plan is active, your TV plan will be automatically activated. Good to know: If you have a Fizz Home Internet plan but

Any access of 100 Mbps or more is subject to the traffic management policy. Last update: MARCH 2023 Does Fizz apply Internet traffic management measures? Yes, Fizz applies traffic management measures, but only from the user to the Internet (upload), and fo r accesses of 100 Mbps or more (hereinafter called THE ACCESSES*). *Certain conditions (see below). Why does Fizz use Internet traffic management measures? Fizz wants to offer the best online experience to its members. Because the upload speed (from the user to the Internet) of the ACCESSES* is high, Fizz uses traffic management measures to prevent some modems from slowing down the overall service, even momentarily. What kind of traffic is targeted? Fizz does not target any particular type of traffic, nor any specific applications or protocols such as peer-to-peer file sharing. Only data uploads (from the user to the Internet) made with the ACCESSES * access are subject to traffic management. Download traffic (from the Internet to the user) is not managed. When and how does Fizz manage traffic on its network? Every 15 minutes, a system checks the traffic rate of each upstream channel (typically, one upstream channel serves a few dozen modems). If the traffic rate exceeds the threshold above which congestion occurs, the syste m identifies the modems which use these ACCESSES* in that channel that are uploading a large amount of data. The upload capacity of these modems is then given a low-priority rating. Based on the severity and time during which the congestion persists, the upload speed of these modems may then be slowed down. When the amount of data uploaded by the modems is diminished or the traffic on that channel reverts to a normal rate for which congestion is no longer an issue, the upload capacity prioritization will go back

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via email or text. You can also choose to receive these messages in English or French. You may choose not to receive promotional communications from Fizz. Know however that you will continue to receive the administrative communications Fizz sends by email. This includes, but is not limited to, everything related to your payments, order confirmations, appointment reminders, delivery information and the My Rewards program. You are at all times responsible for updating the email address associated with your Fizz account. Fizz is not responsible if an administrative communication is sent to an email incorrect address. To access your communication preferences: Go to My Settings in your Fizz account. Scroll down to Communications This is where you can select and manage your preferred language to receive Fizz communications, your account communication preferences, your plan communication preferences, privacy options the plan (if you have more than one) you wish to receive My Rewards perks and any referral bonuses you may earn. Account communication preferences This category defines the communications you will receive at the account level. For example, if you have three plans in your account, Fizz will only send out one communication instead of three. Topics you may manage under account preferences include: Whether you wish to receive communications via email or text messaging. If you would like to receive communications about Fizz events or special offers. Whether you want to be notified about your progress in My Rewards program levels. If you want to be notified when you earn a referral bonus after inviting a friend to join Fizz. Receive a heads-up if your payment method is about to expire. You may not opt out of