Results of your search

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined below. Good to know: smartwatches are not supported at this time. If you wish to use an eSIM Important: Check your device compatibility before ordering an eSIM card, as not all phones support eSIM technology. Good to know: if your phone is not compatible with eSIMs, don’t worry. You can still get a physical SIM card online, or from one of our partner stores. Here are a few ways to check if your phone is compatible with eSIM technology: Visit your device manufacturer’s website or contact their customer support. In your phone’s settings, go to the SIM section. If you see an option to Add an eSIM, your device is compatible. Dial *#06#: if an EID (Embedded Identity Document) appears, your device supports eSIM. If you’re using your own phone, is it VoLTE-compatible with Fizz? The withdrawal of the 3G network began on July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE-4G network thanks to VoLTE technology. That’s why it’s so important for your phone to be VoLTE-compatible at Fizz or else none of your c alls (including 911 calls) will go through when the 3G network is gone. Understand the importance of VoLTE Good to know: - A non-exhaustive list of VoLTE-compatible phones, when purchased from Fizz, is available for general information. - The best way to confirm whether your phone is VoLTE-compatible at Fizz is, once your Fizz mobile plan is activated, to make a call by dialing #TEST (#8378) on your mobile phone while at home. How to check my phone If your phone is VoLTE-compatible at Fizz

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. To log in, use the same credentials as your Fizz account. Manage your Fizz Wi-Fi network from anywhere. See all the devices connected to your Fizz Wi-Fi network. Control online access for kids with automatic Wi-Fi off bedtime schedules. Pause or block Internet access for devices you choose. Easily reset or share your Wi-Fi password. Create a separate, secure network for your guests. Perform speed tests to validate not only the speed of your broadband connection, as well as the one but also directly to your device to determine for example the cause of a slowdown. If facing a slowdown, you can determine the cause. Use the new self-diagnostic tool to identify issues, find solutions, as well as optimize and secure your Wi-Fi signal. Create and draw the layout of your home with the Wi-Fi Map to measure the quality of the Wi-Fi signal in each room. Chat with tech support if you are stuck. @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .caption {margin-top:8px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Installing and configuring the app 1) Download and install the Fizz Wi-Fi app Google Play: Click here App Store: Click here 2) To log in, use the same credentials as your Fizz account. Your devices With the app, you can see and manage all the devices currently connected to your Wi-Fi network, as well as those that have

Instructions to return your phone Once your online return request has been submitted, you’ll receive a confirmation email with your return label. Here are the steps to follow: Pack your phone and its accessories securely in a reasonably sized box. Print your return label or present your QR code at a Canada Post deposit location. Bring your package to the Canada Post drop-off location before the indicated date - you have 30 days once your return request is submitted. Track the status of your return directly in your account under My Phones > Follow my return. Important: if this device is considered hazardous equipment, please add the mention Hazardous equipment on your package. Preparing your package Write down your return ID number on a piece of paper, and make sure to pack that paper with your phone: For a 15-day return, your phone must be in its original box. Don’t forget to include all its accessories and the charger. For a warranty claim, send your phone along with its charger. If you don’t have the original box, you may use another box of a reasonable size to protect the phone and prevent any damage during transit. Please note that the condition of the phone upon arrival remains your responsibility until it is received by Fizz. Head to a Canada Post deposit location Make your way to a Canada Post deposit location with your package with the return label on it or your confirmation email showing your QR code. Respect the deadline outlined in your confirmation email. If you miss your deadline, Canada Post will not accept your package, and you’ll have to resubmit a new return request. Tracking the status of your return You can track your package and the status of your return directly in your Return History by

The same way you would log into your Fizz account: Log into your Fizz account Click on Help in the top navigation Select Community Hub Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled pause Integrated speed test Band steering Learn more about the Fizz Wi-Fi app

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see what you purchased, when, and see the delivery status for each order. Your Order history does not list your Fizz plan payments and transactions (it only contains placed orders that were shipped). To view your plan payments and transactions, see Where can I see my Fizz plan payments? To see a list of all your past Fizz orders click here : Read more : Where can I see my Fizz transactions and orders Where can I see a list of my Wallet transactions? How do I order a SIM card? Who is delivering my SIM card? How do I track my shipment / contact the shipper? I ordered a SIM card. How long will it take to arrive? I ordered a SIM card but haven’t received it. What do I do?

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for shipment -- i.e. SIM card orders My Settings > Order History Transaction history View transactions to pay for your plan -- i.e. monthly payments, Add-Ons My Settings > Transaction History Wallet transactions View Wallet transactions -- i.e. payments taken from your Wallet for Pay As You Go usage See your Wallet transactions

Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn more, check out the FAQ : How to put my plan on pause. If you wish to unsubcribe from from Fizz Mobile, please go here : How do I unsubscribe from Fizz Mobile? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your Home Internet plan? Based on your My Rewards level, we're talking up to $6 off the price of your plan. Every month. Check my upgrades Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code If this really is goodbye We’re sorry to see you go. As a friendly reminder, if this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us. IMPORTANT : When you unsubscribe from the Internet service, the modem must be returned to Fizz. It cannot be kept, reused, or transferred to another

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only offered in Quebec. To add funds to your Wallet: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to add money to. Click the Manage button. This will open the Manage interface. Click on Wallet. Here you will have options to add a predetermined amount of money to your Wallet, or enter an amount that you specify. Once you’ve indicated how much you want to add to your wallet, you will select your payment method and complete the transaction. Read more : What is my Wallet and how do I use it? How do I add funds to my Fizz Wallet?