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Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn more, check out the FAQ : How to put my plan on pause. If you wish to unsubcribe from from Fizz Mobile, please go here : How do I unsubscribe from Fizz Mobile? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your Home Internet plan? Based on your My Rewards level, we're talking up to $6 off the price of your plan. Every month. Check my upgrades Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code If this really is goodbye We’re sorry to see you go. As a friendly reminder, if this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us. IMPORTANT : When you unsubscribe from the Internet service, the modem must be returned to Fizz. It cannot be kept, reused, or transferred to another

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen. But before doing that, did you think about using the function to locate your phone? How to find an iPhone phone (iCloud account) How to find an Android phone (Google account) Block your SIM card. Blocking a SIM card allows to block any fraudulent use of your plan, as well as access to your phone number. To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen and block your phone and/or SIM card. The block is effective immediately. When your SIM card is blocked, your mobile plan remains active. - You will stille be able to access your voicemail from another phone. See how - Best is for you to activate a new SIM card as soon as possible (with another phone if yours is also lost/stolen). - You may also unsubscribe from your mobile plan. This would come into effect at the end of your payment cycle. If you find your SIM card, you can unblock it by going back into your account. Block your phone. Blocking a phone puts it on the National Stolen Device Blacklist. Fizz contributes to maintaining this blacklist in an effort to reduce the number of mobile device thefts. When a device is registered in this registry, its access to the networks of participating wireless service providers is blocked. To block your phone, you’ll need its IMEI. That number is written on the original packaging, as well as in the documentation included at the time of purchase

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their service contracts. The Wireless Code The CRTC's Wireless Code, which came into effect in December 2013 and was updated in December 2017, establishes requirements that all Canadian wireless providers must meet for, most notably, cancellation fees, limits on data & roaming charges, unlocked Mobile phones, trial periods and the language used in your contract. For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer. The Internet Code The Internet Code, effective January 31st 2020, is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their Internet service contracts. The Code is mandatory for large providers with facilities which provide retail fixed Internet access services to residential customers . For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Internet Code videos. Read more: How to contact Fizz Do you offer services that are adapted to my disability? Resolving issues

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be put on pause. The best solution if you don’t want to lose your rewards in our loyalty program is to adjust your plan to its strict minimum (by only keeping the provincial coverage for instance) for the time being. How to change my mobile plan Putting your Internet plan on pause Putting your Internet plan on pause is done directly in your Fizz account > My plans > Manage plan > Pause my plan. Price per pause: $10 (plus applicable taxes) Your Home Internet plan can be put on pause up to two (2) times every 12 months per calendar year, for a maximum of six (6) months each time. The first time you put on your plan on pause will therefore determine the dates of your 12-month period. Let's illustrate this with an example. If you pause your plan on February 3, 2025, your plan must be reactivated no later than 6 months later, on or before August 3. You will then be left with one (1) pause available until February 2nd of the following year. Keeping with that example, say you wish to schedule your second pause to start December 12, 2025. Because your 12 months end February 2nd, 2026, that second pause will end on that date even if its length will be less than 6 months. If you wish to keep your plan on pause beyond that date, you’ll need to submit a new pause to start February 3, 2026. You will then be left with one (1) pause until February 2nd, 2027. Good to know: You keep your Fizz Wi-Fi modem. You’ll need it when your

The T911 service enables people who are living with an auditory or speech disability to communicate with the 911 emergency service using text messaging. Activate the T911 service in > My plans > Manage > Advanced parameters. If you have more than one plan on your account, the T911 service must be activated for each relevant plan. To use the T911 service you must: Have an active Fizz mobile account Have a phone compatible with the T911 service Activate the service in > My plans > Manage > Advanced parameters Reside where the T911 service is available It can take up to 5 business days to process your request for T911 service. If accepted, you will receive a text message confirming the activation of the service. If you have not received a text message after 5 working days, please notify us by chat or by using the Proof of disability form. Although the T911 service is currently available in only a limited number of regions in Canada, you can still sign up for it. To find out about where the T911 service is available, see: http://textwith911.ca/en/home/ How to make an emergency call using T911 Make a call to 911. The 911 emergency dispatcher will send you a text message. Continue the communication via text message. Do not hang up! Your call must be active for the full duration of the T911 text conversation. This allows the agent to hear what’s happening in your immediate environment during the call.