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A few recos Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan and channels every month if you want. How to modify my plan Do you know anyone who is looking for a TV, Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code Are your My Rewards upgrades activated on your Home Internet plan? Based on your level in the loyalty program, My Rewards, we're talking up to $6 off the price of your plan. Every month. And having a TV plan sure helps you earn My Rewards points which in turn will get you those great upgrades and savings. Check my upgrades If this really is goodbye To unsubscribe from your TV plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. If you unsubscribe from your TV plan, it’ll be deactivated immediately. You will receive a prorated refund based on the days left, if any, in your payment cycle. If you unsubscribe from your Internet plan, you’ll have to choose your deactivation date. Your TV plan will be deactivated on the same date, and any outstanding refunds, if any, for your two plans will be processed at the same time when you return your Fizz Wi-Fi modem. Avoid doubling up

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. For example, if your cycle renews on the 12th of each month and you change your plan on July 13, the change will take effect starting August 12. You will benefit from your new plan starting on that date. Freeze period This period starts 72 hours (3 days) before the end of your payment cycle. For internet and mobile During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like. If your payment has already been processed, the amount will be refunded and the new plan will be billed in full. The refund will be issued automatically when the new plan comes into effect. If your payment has not yet gone through, it will be canceled and your new plan will be billed in full. For TV You cannot change your plan during the freeze period. Plan ahead! How to know if you’re in your freeze period? Go to your account > My plans. Just below your monthly price, you’ll see the number of days left in your payment cycle. When unsubscribing from a plan, the freeze period does not apply. You can proceed at any time. Referral credits are automatically applied only to recurring monthly payments associated with your plan. They do not apply to one-time charges, such as the fees generated when a plan change is made during the freeze period. To change your plan: Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan. As you change your plan details with the online tool, you

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and your wallet. Without a fixed-term contract that tie you to your Fizz mobile plan,you have control, and can adjust your plan at any time so you only pay for what you need. There’s also data rollover, gifting,the My Rewards program… Let’s get everything Fizz working for you, shall we? Take advantage of rolled over data. Data rollover is worth its weight in gold—unused data from one month rolls over to the next. You know what that means, right? You can adjust your mobile plan to pay for less data. How to check if I have a rollover Activate your upgrades. Thanks to your upgrades from the My Reward Program, you have the opportunity to boost the value of your plan every month. Activating an upgrade for free mobile data each month for example, means you could decrease the data you actually pay for in your mobile plan. How to activate an upgrade Check if you have perks. Your perks are single-use items offered as part of the My Rewards program—for example, 500 MB of mobile data valid for 30 days once activated. You can choose to apply all your perks at once, or spread them out. Then, adjust your plan to save precious dollars. How to apply a perk Data gifting is always appreciated. Think of data gifting as an easy Fizz way to help others out. You can receive extra data other members are not planning on using. Or perhaps it’s you who can spread some joy, and help someone save on their mobile spent. How data gifting works Analyze your plan. Figure out what you really need in your mobile plan

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the mobile plan you want, whether it’s big or small, to go with the phone you choose. You can change your plan as many times as you like. You are not stuck, and only pay for what you need each month. Did you know you can get a discount on your mobile plan for 24 months? As you shop for a phone, new or Preloved, look for the phones identified with a purple stamp to get a discount for your plan for 24 months. If you have lots of unused data on a given month for instance, that data will roll over to the following month. So you may choose to reduce the amount of data included in your plan (and therefore pay less for that month) to benefit from that rolled over data. New and Preloved phones Fizz offers a wide range of phones, new or refurbished, from smart models to flip phones. A new phone is, well, brand-new, and comes with the manufacturer’s warranty . Look up warranty details. A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones come with a warranty of 6 months. Look up warranty details. There are two (2) categories of Preloved phones: Perfect Almost perfect A Perfect phone was slightly used. You might see some negligible traces of wear if you look closely. An Almost perfect phone was previously used, but is in very good condition. You may see a few marks and in some cases, minor scratches or traces of light wear. Consult the cosmetic criteria

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle will be from June 6th to July 5th. For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month. For your Home Internet service: You received your Fizz Wi-Fi modem by mail? Its activation date marks the beginning of your payment cycle. Don’t forget, Fizz will activate it remotely three (3) days after its delivery date, but you can activate it yourself in your account if you’re ready before then. Your modem was delivered by a technician? If you had an installation appointment with a technician, your modem will be activated then, and the date of your appointment therefore marks the beginning of your payment cycle. For your TV service: The payment cycle for your TV plan will be the same as the one for your Home Internet plan. But because your TV plan is activated as soon as you subscribe, you may need to pay a prorated amount on that day to bridge the gap until the next payment cycle of your Home Internet plan . Say you subscribe to Fizz TV on December 14, but your next payment cycle for your Home Internet plan only starts on December 30. The prorated amount you will pay on December 14 will therefore correspond to those 16 days. Come your next full payment cycle, December 30 in our example, the payments for both those plans (internet and TV) will be combined, and the payment cycle for your TV plan will be synchronized to the payment cycle of your Home Internet plan. Duration Please note

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that the rates are the same whether you are calling a landline or a mobile number. If you travel outside your coverage area, you can now make and receive calls in certain countries outside Canada and the United States with our Travel Voice Add-ons. International Calls Option If you make international calls every month: add the International calls option to your plan. You get each month a fixed number of minutes to make international calls from your coverage area to the country you select among our special rate list. You can only select one country at a time, but you can change it. If you do, that change will be effective when your next payment cycle begins. Important – Any changes to your plan must be completed at least 72 hours (3 days) before the end of your payment cycle. - During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like. - If your payment has already gone through, that amount will be refunded and your new plan will be billed in full. - If your payment has not yet gone through, it will be canceled and your new plan will be billed in full. Learning how to edit your mobile plan . If you can't find a specific country on our list, you’ll have to opt for an Add-on instead. International Calls Add-on If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons are useful if you need to make international calls occasionally to countries not covered by

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the same time. See the steps for an eSIM If you don’t have a SIM card, getting one is really simple. - If you’re buying a phone on fizz.ca, you can add a free SIM card to your order. - If you plan to use your own phone, get a physical SIM card online, or from one of our partner store - If you still have an old VoLTE SIM card that was deactivated, you can use it. Now the activation If you chose to go with an eSIM, you’ll be able to activate it immediately after ordering it. See the details here. For a physical SIM card, there are two (2) ways to get to the SIM card activation page: Log into your Fizz account and go under Overview > Add a plan. There, you’ll have the opportunity to activate your SIM card. OR In the fizz.ca menu bar, click on Mobile/Activate my SIM or enter fizz.ca/activate directly into the address bar of your web browser. Once there, simply enter the activation code on your SIM card in the field provided. Choose my plan Activate my SIM card Creating my plan Once your SIM card has been activated, you’ll need to create your perfect plan. The Plan Wizard will help you: Adjust the amount of data, the number of texts and minutes. Choose your coverage area — Provincial, National or National + U.S. (Hawaii and Alaska are included in the National + U.S. coverage area). Decide whether you want voicemail and international calling options. At the bottom of the Plan Wizard you will see your monthly fee, which adjusts based on your