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With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based on what you will need during your one-month payment cycle. When you make adjustments, you’ll see the price for your monthly plan in the field below. Go to How do I create my mobile plan? You can change your plan details any time. Go to How do I change my mobile plan? Read more : I just activated my plan. How long before I can use my phone?
Fizz.ca
Immigrants Québec
Fizz teams up with Immigrant Québec Hi! We’re Fizz. Fizz is the mobile and Internet provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Exclusive offer Settle in with this exclusive offer. Activate your first Fizz plan with the referral code QFIZZ and get 1: $25 Bonus 10 GB Mobile data 1 month Free Internet Create my mobile plan Choose my Internet plan Affordable mobiles plans that adapt to your needs. Customize your plan so you only pay for what you really need. More data. Less data. Or even the International calls option with monthly minutes to call the country of your choice. At Fizz, flexibility will be your new friend. 2,3 1 Create your Fizz account. 2 Get a SIM card, online or at a partner store. 3 Customize
Fizz.ca
Points of sale
Fizz SIM cards and eSIM | Participating stores Your Fizz experience starts with a SIM. An eSIM If your phone is compatible, order and activate an eSIM on the same day. The eSIM is free. See the steps A SIM card Our SIM cards are available with different partner stores or can be ordered online. The partner stores Find a participating store. Click the icon to sort by partner stores. Don’t feel like stepping out? Order your SIM card online and we'll deliver it right at your door. Or, if your phone is compatible, why not go for an eSIM? In addition to being free, our eSIM can be ordered and activated online the same day. Order online Activate my SIM Activating your SIM and becoming a member is quick and easy. 1 Sign in, or create your account. 2 Choose your SIM: an eSIM or a physical SIM card
Fizz.ca
welcome-mobile - (en)
This page must be accessed directly from your phone so you can configure it and optimize your Fizz experience. Have a glance Let’s get your phone set up. Configure the network parameters. Install the two configurations received via your notifications so that mobile data and multimedia messaging (MMS) work properly. If a PIN code is required, enter 1234 See how Configure the network parameters. For mobile data and multimedia messaging (MMS) to work properly: - Update to the latest iOS software. - Accept the carrier settings update. See how Personalize your voicemail. A temporary PIN has been sent to you by text. Choose a new PIN, and record your greeting message. Perhaps even with a creative twist? Access my voicemail Do you have the voicemail option in your plan? If so, install the (free) Fizz Visual voicemail app to manage your messages directly from your phone screen. Marvellous, right? Get
FAQ
How to obtain complete satisfaction
Contact the management team for Fizz Customer Service. Fill in the form to detail and submit your complaint to the management team for Fizz Customer Service. We’ll be in touch with you within 48 hours of receiving your form. Fill out the form Chat live with one of our agents Most problems are resolved following this step. To chat with our Customer Service team, go to https://fizz.ca/en/support Submit a complaint Our Customer Service team is there to help you. Our goal is to make your Fizz journey runs as smooth as possible. If your issue hasn’t been addressed, or if you’re not satisfied with the result, we apologize and request that you submit an official complaint to the management team for Fizz Customer Service with a detailed account of your issue so we can address it properly. Fill out the online form, clearly describing the issue and why the solution we’ve proposed does not meet your needs. A member from our specialized team will contact you by email within 48 business hours of receiving your form. Fill out the form Commission for Complaints for Telecom-Television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687. .
FAQ
How do I protect my account from phishing, identity theft or other types of fraud?
Important: If at any time you feel your Fizz account has been compromised, contact us by chat. Scam artists excel at giving their messages an official look, even going as far as reproducing the logos and web pages of respected companies. Their main objective is to obtain personal information for the purpose of stealing the identity of a user. There is no sure way to protect yourself from any type of fraud such as phishing or identity theft. The best solution involves taking precautions such as the ones listed here, Secure your passwords. Most people use the same password for all their applications and the same four- or five-number PIN for their bank accounts and credit cards. Since there are bots that can guess passwords, your identity could easily be stolen, as well as all the files on your computer if your password is too easy to guess. How to choose a good password, and protect it: Use a mix of letters, numbers, and special characters to create your password. Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc. Use a different password for every application you use. Do not tell your friends or family your password. Do not write your passwords on a piece of paper next to your computer or in a file called “Passwords” at your workstation. Change your passwords regularly. How to change the password for my Fizz account. Report a fraudulent activity. To report fraudulent activity on your account and alert us, contact our Customer Service team using the chat bubble. We take these situations very seriously and are proactive in countering the activities of spammers, phishers and fraudsters. If you receive a message that seems fraudulent, flag it by clicking on the
FAQ
How do I get started with my new phone?
The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz to enjoy it. Any phone purchased on fizz.ca is unlocked. You are solely responsible for the security and privacy maintenance of your phone. Adding a passcode for example to protect your phone from unauthorized use is good practice. If you are new to Fizz mobile services Welcome! Activating your Fizz SIM card with the plan of your dreams is the first thing to do. Visit fizz.ca/activation and follow the on-screen steps. If anything is unclear, check out our activation FAQ . If you already have an active Fizz mobile plan If your new phone is replacing one with an active Fizz mobile plan, follow these steps: Pop out the phone tray of your old phone, and retrieve your Fizz SIM card. Place it into the tray of your new phone.* Restart your phone. Your phone will authenticate to the Fizz mobile network, and work with your existing mobile plan. Remember, the content from your old phone will not be imported with the SIM card swap. This includes your contacts, your Google or Apple ID account, old text messages, and the various apps you downloaded over time. Your Fizz SIM card is too small for your new phone? Use the support it came in to adjust its size to a larger one. If you don’t have that plastic support anymore, you’ll have to order a new SIM card . I don’t have a Fizz SIM card A Fizz SIM card is key to use the mobile plan of your dreams. If you forgot to order a Fizz SIM card with your phone, no worries. We’ll get you set up in no time. If you lost
FAQ
How do I change my personal information ?
Log into your Fizz account. Everything is under My settings. Changing your email address. The email address associated with your Fizz account is where you receive communications from Fizz, including administrative emails. It is therefore imperative to keep this address up to date in your account. To change your email address, contact us using the chat bubble located in the lower right-hand corner of this FAQ. Once your identity is confirmed, the rep will make the change for you. An email will then be sent to your new address to confirm the change. Y ou’ll have 24 hours to take action. After that, the link won’t work, and you’ll have to contact us again. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work. Once the change is completed, your new address will be the one to use to access your Fizz account. Your Fizz communications will also be sent to this new email address. Changing your password. If you are connected to your Fizz account, go under My settings. There, you’ll see the fields to enter your current and new passwords. If you forgot your password and cannot log into your account, go to the Fizz login page and use the link for a forgotten password. How to choose a good password, and protect it: Use a mix of letters, numbers, and special characters to create your password. Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc. Use a different password for every application you use. Do not tell your friends or family your password. Do not write your passwords on a piece of paper next to your computer or in a file
FAQ
Do I have to sign a contract to be a Fizz customer?
The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time you change your plan (and you can change it anytime), you will get a new Services agreement. This ensures that the terms of your service are clearly defined and easy for you to review. Read more : How do I subscribe to Fizz?