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Activating your SIM and becoming a member is quick and easy. Activate my SIM card 1 Sign in, or create your account. 2 Choose to activate your SIM card, or to order and activate an eSIM. 3 Set up your phone number. 4 Set up your phone number and your payment method. Activate my SIM card What to expect when you activate your SIM card or your eSIM: 1 Sign in, or sign up to create your account. Activating your SIM (SIM card or eSIM) means associating it with a mobile plan in your account, thus the need to sign in. Your Fizz account is your hub for everything, like manage your plan, set up your rewards and activate your SIM 😊. If you’re new to Fizz, all you need to create your account and activate your SIM is an email address, a valid payment method and just a few
Fizz.ca
Accessibility - Cognitive impairment
Back to Accessibility Cognitive impairment Discover the features of our services that make everyday life a little easier for people with cognitive disabilities. Mobile service Internet service TV service Mobile service Contact photo ID Save photos of your contacts to recognize who is calling you. Voice command Control your device with spoken commands. Speed dial Dial a number without having to press the keys one by one. Customizable menus, shortcuts, and displays Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc. Text-to-speech conversion Convert your text message to voice. Predictive text entry Communicate more effectively by typing the first few letters of a word to give you a choice. Text with 911 Contact 911 emergency services by text message! To use Text with 911, you must register by contacting our Customer Service. They will check whether the service
Fizz.ca
LP Internet subscription - (en)
Choosing your speed. Use this table as a guide. But don’t stress finding the perfect speed – you can easily change your plan any time afterwards. 30 Mbps 10 Mbps 1-2 users Emails, Web browsing HD streaming Occasional online gaming Smart lighting and accessories Choose for $39/months 100 Mbps 30 Mbps 2-4 users Video calls 4K streaming Frequent online gaming Smart lighting, accessories and appliances Choose for $45/months Most Popular 400 Mbps 50 Mbps 6-12 users 4K video calls, 5-day home office 4K streaming Serious online gaming All smart objects, 4K security cameras Choose for $49/months 500 Mbps 50 Mbps 12+ users 4K video calls, 5-day home office 4K streaming Serious online gaming All smart objects, 4K security cameras Choose for $54/months 940 Mbps 50 Mbps 15+ users 4K video calls, 5-day home office 8K-UHD streaming Serious online gaming All smart objects, 4K security cameras Choose for $60/months Close Choose
Fizz.ca
Soutien - en
Contact Fizz | Customer service Contact us. We're here to help. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel to share account-specific details. Rob, our virtual assistant, is available 24/7, and our agents can be reached every day from 8 a.m. to 1 a.m. Eastern Time. Start a chat You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure
Fizz.ca
NEW VERSION - FAQ - Google - API (en)
FAQ You’ve got questions, we’ve got answers. Our FAQ is a real goldmine, and even includes help steps explaining how to solve the most common issues. Let’s get started. Here are a few subjects to get you started. Card Mobile Purchasing a phone Internet TV Card My account Manage my plan Technical issues My first steps Don’t forget the Fizz community. The forum is the place to be. Ask questions, share your knowledge and help others in the forum. Check out the forum If the solution provided does not satisfy your inquiry please follow every steps of this procedure.
Fizz.ca
Accessibility - Visual impairment
Back to Accessibility Visual impairment Discover the features of our services that make everyday life a little easier for the visually impaired. Mobile service Internet service TV service Mobile service Vibration mode alerts and notifications Know right away when you get a call or a message. Individual ringtones for your contacts Set a custom ringtone for each contact to immediately know who is calling you. Voice command Control your device with spoken commands. Speed dial Dial a number without having to press the keys one by one. Haptic and sound feedback Obtain audible or vibratory confirmation that your command has been registered. Customizable menus, shortcuts, and displays Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc. Automatic response Can’t answer right now? Press a single key to send a predefined response. Text-to-speech conversion Convert your text message to
FAQ
Why do I need a SIM card?
Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for an eSIM here. If your phone is not compatible with eSIMs or if you prefer having a physical SIM card, it’s all good as well. Your SIM card is what identifies you and connects your phone (whether you buy one on fizz.ca or bring your own) to the mighty fine Fizz mobile network. A VoLTE compatible SIM card is therefore required. This SIM card shows a red lightning bolt icon. A Fizz VoLTE SIM card: has no expiry date or limited lifetime; can be activated at any time; can be reused if the initial plan with which it was associated has been cancelled. If you’re buying a phone on fizz.ca. You’ll be able to add a VoLTE SIM card to your order, and it’ll be delivered by mail along with your phone. See the phones If you’re planning on using your own phone. Make sure it’s unlocked and compatible with the Fizz network. Check if my phone is compatible Learn how to unlock my phone Once that’s checked, buy and insert a Fizz VoLTE SIM card in your phone. Learn how to get a SIM card Read more : How do I order a SIM card? When will my Fizz package be delivered? How do I activate my SIM card and create my mobile plan?
FAQ
How do I change my communications preferences?
Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via email or text. You can also choose to receive these messages in English or French. You may choose not to receive promotional communications from Fizz. Know however that you will continue to receive the administrative communications Fizz sends by email. This includes, but is not limited to, everything related to your payments, order confirmations, appointment reminders, delivery information and the My Rewards program. You are at all times responsible for updating the email address associated with your Fizz account. Fizz is not responsible if an administrative communication is sent to an email incorrect address. To access your communication preferences: Go to My Settings in your Fizz account. Scroll down to Communications This is where you can select and manage your preferred language to receive Fizz communications, your account communication preferences, your plan communication preferences, privacy options the plan (if you have more than one) you wish to receive My Rewards perks and any referral bonuses you may earn. Account communication preferences This category defines the communications you will receive at the account level. For example, if you have three plans in your account, Fizz will only send out one communication instead of three. Topics you may manage under account preferences include: Whether you wish to receive communications via email or text messaging. If you would like to receive communications about Fizz events or special offers. Whether you want to be notified about your progress in My Rewards program levels. If you want to be notified when you earn a referral bonus after inviting a friend to join Fizz. Receive a heads-up if your payment method is about to expire. You may not opt out of