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The amount of data your phone uses may vary depending on how you use it, which native installations are running on it, and which applications you have installed. Some applications, native or not, can use your mobile data in the background. For example, cloud-based apps such as Google Drive or Apple iCloud could be using your data to automatically backup your photos, videos, and documents. Some streaming music or video services can also download content in the background. Fizz provides you with handy tools to keep you informed about your mobile data usage: A usage metre (visible when you first sign in to your account) tells you how fast you are consuming your minutes and your data, compared to the amount available in your plan. Notifications at 75%, 90% and 100% of your usage. Note: You must log into your account and activate notifications at 75% and 90% usage. If you do not, you will only receive a notification when you are at 100% of your usage. You can also check your mobile data usage directly via your phone. The steps to follow to check your data usage can vary depending on the type of phone you have. Here are two examples: Android: Settings → Connections → Data usage → Mobile data usage iPhone: Settings → Cellular → Cellular data usage Here are some examples of average usage: Type of service Bandwith Data Consumption YouTube UHD 4K: 6 to 10 Mbps 1080p: 4.5 Mbps 720p: 2.5 Mbps 480p: 2 Mbps UHD 4K: 2.7 to 4.5 GB/hour 1080p: 2 GB/hour 720p: 1.1 GB/hour 480p: 450 MB/hour Music streaming Audio quality: 320 Kbps Audio quality: 96 Kbps Audio quality 320 Kbps: 50 MB/hour Audio quality 96 Kbps: 44 MB/hour Video streaming (Other than YouTube) High video quality: 5 Mbps Medium video quality

With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone screen, without having to “call” your voicemail. Is my plan ready? Your mobile plan must include the Voicemail option, as well as data. Visual voicemail is now the basic voicemail for our mobile plans. So whatever name you see, Voicemail or Visual voicemail, know that we're referring to the same thing, Visual voicemail. How to add the Voicemail option to my mobile plan How to configure my phone. Once your plan is ready with the Visual Voicemail option and data, you’ll have to configure your phone. Android members, it’s all in the app. Download and install the app Fizz | Visual voicemail on your phone. The activation steps are simple, and you will have a few permissions to give like allowing texts and the synchronization of your contacts. These permissions are necessary if you want to take full advantage of the Visual voicemail features. Download the app on Google Play Apple members, it’s all in the iOS. Update yours if need be, and then follow these steps: Go to the Phone app Tap the Voicemail tab Is my plan ready? With Fizz, the Voicemail option includes Visual voicemail, meaning you get a supercharged voicemail for the same price. To enjoy it, your mobile plan must include the Voicemail option and data. Change my plan Not a Fizz member yet? Try us, you won’t regret it. Our plans are flexible and we don’t do fixed-term contracts. See the mobile plans How to use Visual voicemail. This is where the fun starts: Visual voicemail works with an intuitive visual interface. Honestly, you’ll wonder how you ever lived without it. Your messages will be there, on your phone screen

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in Clarence-Rockland (ON) region. In time, the service will become available to a growing number of postal codes. If you get the message "Sad news page. Fizz Home Internet is unfortunately not available at your address." and if you believe it is an error, you can contact us by clicking on the chat bubble, at the bottom right, so we can make further verifications.

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device. Take this other device, and open the Fizz Wi-Fi app. On top of the screen, click on Share Wi-Fi. From there, you’ll have several choices to share your Wi-Fi network. With your mobile If you have a mobile phone connected to your Wi-Fi network, follow these instructions : Make sure you're connected to your Wi-Fi Network. Open Settings Click on Connexion (or Wi-Fi on iOS) Click on Wi-Fi Click on the gear wheel icon located on the right of your network's name (or on the i on iOS) Click on the eye to unveil your Wi-Fi network password (or on Password on iOS) With a computer If you have a computer connected to your Wi-Fi network, follow these instructions Make sure you're connected to your Wi-Fi Network. Open the list of available Wi-Fi networks. Select Network and Internet Settings. Click on Network and Sharing Center. Select the Internet connection named as your Wi-Fi network. Select Wireless Properties. On the Security tab, click to show the characters. As a last resort If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10 seconds. CODA-4680 model: the reset button is located behind the Wi-Fi modem. CODA-5610Q model: the reset button is located under the Wi-Fi modem. ​​​​​​​ Using a small, sharp object, press the reset button located behind

When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and compatible with your device. If you are traveling, here are your roaming options. Troubleshooting: Is there mobile data in your plan? If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. 1. You can adjust your plan to extend you data coverage to all Canada or Canada+US : this change comes into effect at the start of your next billing cycle. 2. You can also add data to your plan and use them right away by buying a Travel data Add-on. 3. Remember that you can also access the internet by connecting to a WiFi network. 4. If you are travelling, depending on the country you are visiting, you may be able to add money to your wallet to pay as you go. For more details, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options? Is your mobile data activated? Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data. The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples: Android: Settings → Mobile network → Mobile data iPhone: Settings → Cellular network → Cellular data The steps to follow to activate mobile roaming data vary depending on the model of your phone. here are two examples: Android: Settings → Mobile network → Roaming iPhone: Settings → General → Cellular → Options → Data