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Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined below. Good to know: smartwatches are not supported at this time. If you wish to use an eSIM Important: Check your device compatibility before ordering an eSIM card, as not all phones support eSIM technology. Good to know: if your phone is not compatible with eSIMs, don’t worry. You can still get a physical SIM card online, or from one of our partner stores. Here are a few ways to check if your phone is compatible with eSIM technology: Visit your device manufacturer’s website or contact their customer support. In your phone’s settings, go to the SIM section. If you see an option to Add an eSIM, your device is compatible. Dial *#06#: if an EID (Embedded Identity Document) appears, your device supports eSIM. If you’re using your own phone, is it VoLTE-compatible with Fizz? The withdrawal of the 3G network began on July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE-4G network thanks to VoLTE technology. That’s why it’s so important for your phone to be VoLTE-compatible at Fizz or else none of your c alls (including 911 calls) will go through when the 3G network is gone. Understand the importance of VoLTE Good to know: - A non-exhaustive list of VoLTE-compatible phones, when purchased from Fizz, is available for general information. - The best way to confirm whether your phone is VoLTE-compatible at Fizz is, once your Fizz mobile plan is activated, to make a call by dialing #TEST (#8378) on your mobile phone while at home. How to check my phone If your phone is VoLTE-compatible at Fizz

To request your tax exemption or send us your updated supporting documents, please contact us by chat: log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours. Please visit The Canada Revenue Agency (CRA) to be aware of GST/HST requirements that apply as an Indian, an Indian band, and band-empowered entity under the Indian Act. We recognize that many Indigenous peoples in Canada prefer not to describe themselves as Indians. However, the term Indian is used because it has a legal meaning in the Indian Act. Find out if you have to pay the GST/HST In general, Indigenous peoples in Canada are required to pay taxes on the same basis as other people in Canada, except where the limited exemption under Section 87 of the Indian Act applies. Section 87 says that the "personal property of an Indian or a band situated on a reserve" is tax exempt. Inuit and Métis people are not eligible for this exemption and generally do not live on reserves. Documents you need to get GST/HST relief As an Indian, it is necessary that you acquire a proof of registration with Aboriginal Affairs and Northern Development Canada (AANDC) to be eligible for GST/HST relief. For more information, see Indian Status. Certificate of Indian Status card – On your customer form, please include your 9- or 10- digit registry number or your band name and family number (commonly referred to as the band number/treaty number), which is found on your card and attached to a copy of your certificate. Temporary Confirmation of Registration Document (TCRD) – Photocopies of the TCRD do not qualify as appropriate documentation, you must to send your Certificate of Indian Status card. If any changes are made to the

Good to know: You can always see the list of available channels in the Guide of your Fizz TV app. Basic TV All plans include basic TV with several general-interest channels. You can even choose to only subscribe to Basic TV. The channels offered may vary. AMI-télé HD AMI TV HD APTN Langue HD Assemblée Législative HD Assemblée Nationale du Québec HD CBC News Network Global HD CHCH-11 HD Citytv Mtl/ Toronto HD CPAC HD CTV HD CTV Two HD Global Mtl / Toronto HD ICI Radio-Canada Télé HD ICI Télévision HD MAtv HD MediAT HD Messe Beauceville HD MétéoMédia HD Natyf TV HD Noovo HD OMNI 1 HD OMNI 2 HD Savoir Média HD Télé-Communautaire de Beauceville HD Télémag HD Télé-Québec HD TFO HD TSC HD TV5 HD TVA HD TVO (TV Ontario) HD Unis TV HD Yes TV HD Ugavut TV Available channels to choose from If you choose to add channels to those already included in the basic TV, your plan and its price will adjust automatically. The smallest plan includes 5 channels. You can add one channel to get the 6-channel plan, one more to get the 7-channel plan and so on, all the way up to 10. Afterwards, you may add in increments of 5 channels to end up with the 15-channel or the 20-channel plan. A&E HD ABC - Plattsburgh (WVNY) HD ADDIK HD BBC Earth HD BBC News HD BNN Bloomberg HD Canal D HD Canal Vie HD Cartoon Network HD ( includes Disney Channel HD) Casa HD CBS – Burlington (WCAX) HD Cinépop HD CNBC HD CNN HD Cottage Life HD CTV Comedy HD CTV Drama HD CTV Life HD CTV Nature Channel HD CTV News Channel HD CTV Sci-Fi HD Discovery Channel HD Discovery Science HD Discovery Junior HD Discovery XD

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your mobile plan? Based on your My Rewards level, you can enjoy free data and even a rebate on the price of your plan. Every month. Check my upgrades. Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan. Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code. If this really is goodbye. We’re sorry to see you go. You can unsubscribe from your plan at any time, but the cancellation will officially take effect at the end of your current payment cycle. You will not receive any pro rated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours. For example, if you unsubscribe on day 1 of your payment cycle, your plan will be officially closed in 29 days. The only exception is if the cancellation occurs during the trial period. Any money in your Fizz wallet will be automatically refunded at the end of your payment cycle. If you

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring signal verification VIP installation Adding or moving a coaxial outlet Service call * * The management of the appointment for a service call is different. Please refer to step 3. Important tips for a tech visit. Important tips for a tech visit. Here are a few things to know to make sure the technician’s visit runs as smoothly as possible. On average, a visit lasts less than an hour. You’ll get a better time estimate once the technician is on-site. The technician will intervene within the agreed time slot. However, the exact time of arrival cannot be guaranteed, as the itinerary is subject to prior appointments, traffic conditions, and other logistical factors beyond our control. Do not expect a call from the technician. He’ll only contact you at the number you provided when you planned your appointment if he plans to arrive before or after the allocated time slot. A person over 18 years old must be present. If not, the technician cannot complete the work , and a new appointment will have to be scheduled. Your equipment should be easily accessible. M ove ahead of time any furniture that may complicate things. If you’re the owner of a household pet, please keep it away from the rooms where the technician will be working. If you are a building tenant, have the owner’s written authorization beforehand should the technician need to drill, for example, a hole in an exterior wall. If the building owner is on-site, his verbal agreement will suffice. If you have shared ownership of your property, be familiar with the rules of your association in regard to such matter. The electrical room also needs to be