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You are traveling outside your coverage area? Please see this FAQ : I’m travelling outside my coverage area. What are my options? What is an Add-on? An Add-On is additional data, minutes, text or minutes for international calls that you can add onto your current monthly plan. An Add-on must be used when you are within your coverage area. Thus, the Add-on for international calling minutes will allow you to make a call from your coverage area to the country in question. If you leave on a trip abroad, you will not be able to use these minutes once you arrive at your destination. To add an extra to your mobile plan, use this link: My plans > Manage > The extras > Add-ons Add-Ons are useful if you’re running low on monthly data or minutes, or if you want to add a feature, such as international calling, that’s not part of your current monthly plan. Buy an Add-On when you need more data, minutes, text or minutes for international call coverage than your current monthly plan allows. Add-Ons take effect immediately. How long does it take to activate an Add-On? How long does it last? Add-Ons are active immediately. They’re valid until the end of your next payment cycle. They are not subject to the 108-hour (4.5-day) freeze period. In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days. Read more : How do I add funds to my Fizz Wallet? What can I do with my Wallet? What is my Wallet and how do I use it?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for an eSIM here. If your phone is not compatible with eSIMs or if you prefer having a physical SIM card, it’s all good as well. Your SIM card is what identifies you and connects your phone (whether you buy one on fizz.ca or bring your own) to the mighty fine Fizz mobile network. A VoLTE compatible SIM card is therefore required. This SIM card shows a red lightning bolt icon. A Fizz VoLTE SIM card: has no expiry date or limited lifetime; can be activated at any time; can be reused if the initial plan with which it was associated has been cancelled. If you’re buying a phone on fizz.ca. You’ll be able to add a VoLTE SIM card to your order, and it’ll be delivered by mail along with your phone. See the phones If you’re planning on using your own phone. Make sure it’s unlocked and compatible with the Fizz network. Check if my phone is compatible Learn how to unlock my phone Once that’s checked, buy and insert a Fizz VoLTE SIM card in your phone. Learn how to get a SIM card Read more : How do I order a SIM card? When will my Fizz package be delivered? How do I activate my SIM card and create my mobile plan?

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account. View your current data usage and remaining data in your plan : Go to My Plans in your Fizz account. Scroll to see a usage summary for each Plan associated with your Account. Click on ' Usage' to see more informations To consult your complete usage history included in your monthly plan (Data, Calls, Text): Go to My Plans in your Fizz account. Into 'Manage Plan' menu Click on ' Data usage report' You can view your usage of minutes, texts and data. To consult your usage history over your monthly plan (all Pay As You Go usage): I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out? Where can I see a list of my Wallet transactions?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a number to this plan is not possible; you need to create a new plan. As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining the glitch pertaining to your situation, and the next steps to address it. To check your in-account notifications, sign into your account and click on the bell icon next to your name. icon next to your name. Wrong IMEI or account number. Your phone IMEI or your account number with your current provider, whichever one you chose to use, is incorrect. Perhaps you mistyped it when entering it. Verify and try again. To find the IMEI, dial *#06# on the phone you are using with your current provider. If the IMEI number is more than 15 digits long, only use the first 15. If you’re using your account number, check your most recent bill from your current provider. See account number formats. The transfer authorization failed. When you activate your SIM (eSIM or physical SIM card) a nd request to transfer your number over to Fizz, your current provider sends the owner of the phone number (probably you) a text with a transfer authorization request. This is to confirm your wish to transfer the number over to Fizz. Failure to answer this authorization request by the set deadline, or if the request is denied, automatically cancels your request to transfer your number over to Fizz. If this happened, you must submit a new request using the link found in the notification posted in your Fizz account or pursue your Fizz activation by choosing a

The withdrawal of the 3G network will start July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE network thanks to VoLTE technology. But to do so, you need to: Use a VoLTE-compatible SIM card or an eSIM (if your phone allows it). Use a phone that is VoLTE-compatible at Fizz. Activate the VoLTE function on your phone. IMPORTANT: If any of these criteria is not met, none of your c alls (including 911 calls) will go through when the 3G network is gone. To learn more about the withdrawal of the 3G network in Canada, visit the Canadian Radio-television and Telecommunications Commission (CRTC) website, and the Canadian Telecommunications Association website. What is VoLTE VoLTE stands for Voice over LTE, which basically means a phone call will use the LTE network. The opportunity to use the LTE network for your calls means: Improved sound quality for your calls. Faster routing of your calls, meaning the delay for the phone to ring at the other end will be shorter. Reduced interruptions when you go from the Fizz network to a partner network. Criteria #1: a VoLTE-compatible SIM card Your SIM connects your phone to the Fizz LTE network. If it’s not VoLTE (voice over LTE) compatible, no calls (including 911 calls) will be possible with the plan associated with this SIM card when the 3G network is gone. A VoLTE-compatible SIM card shows a red lightning bolt icon: If you need to change your SIM card, sign in to your Fizz account > My benefizz > My rewards > My perks. There, you’ll see a perk to get yourself a new VoLTE-compatible SIM card for free. Changing your SIM card for one that is VoLTE-compatible will not

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the software switch may vary from one device to another. Here are two examples: Computer: Network and internet settings → Wi-Fi Smartphone: Settings → Connections → Wi-Fi Placement of the hardware switch can vary from one device to another. Here are two examples: An on/off button on the front or side of your laptop A combination of keys, for example: Function and F2 Select your Wi-Fi network The default username and corresponding password for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem (Default Wi-Fi network and Default key). The process for reconnecting to your Wi-Fi network may vary from one device to another. Here are two examples: Laptop: Settings → Network and internet → Wi-Fi Smartphone: Settings → Connections → Wi-Fi You can't find your Wi-Fi network? Use this link. If allowed by your device, connect to the 5 GHz Wi-Fi frequency Your Fizz Wi-Fi modem defaults to frequency band steering technology. When this function is disabled, your Wi-Fi modem will display two (2) frequency bands: 2.4GHz and 5GHz. Manually select the 5GHz on your devices. Here are the differences between these two frequency bands: 5GHz frequency band: Less exposed to interference Faster maximum speeds Less reach 2.4GHz frequency band: More exposed to interference Slower maximum speeds More reach Not able to recover your Wi-Fi password? Restore your Wi-Fi modem to its factory settings IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10