Results of your search

Important: If at any time you feel your Fizz account has been compromised, contact us by chat. Scam artists excel at giving their messages an official look, even going as far as reproducing the logos and web pages of respected companies. Their main objective is to obtain personal information for the purpose of stealing the identity of a user. There is no sure way to protect yourself from any type of fraud such as phishing or identity theft. The best solution involves taking precautions such as the ones listed here, Secure your passwords. Most people use the same password for all their applications and the same four- or five-number PIN for their bank accounts and credit cards. Since there are bots that can guess passwords, your identity could easily be stolen, as well as all the files on your computer if your password is too easy to guess. How to choose a good password, and protect it: Use a mix of letters, numbers, and special characters to create your password. Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc. Use a different password for every application you use. Do not tell your friends or family your password. Do not write your passwords on a piece of paper next to your computer or in a file called “Passwords” at your workstation. Change your passwords regularly. How to change the password for my Fizz account. Report a fraudulent activity. To report fraudulent activity on your account and alert us, contact our Customer Service team using the chat bubble. We take these situations very seriously and are proactive in countering the activities of spammers, phishers and fraudsters. If you receive a message that seems fraudulent, flag it by clicking on the

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in Clarence-Rockland (ON) region. In time, the service will become available to a growing number of postal codes. If you get the message "Sad news page. Fizz Home Internet is unfortunately not available at your address." and if you believe it is an error, you can contact us by clicking on the chat bubble, at the bottom right, so we can make further verifications.

Please note that making and receiving calls outside Canada and the United States is currently unavailable. However, text messaging and data usage remain accessible. You can choose to get a block of data known as a Travel Add-on or pay as you go (only available in Quebec) your data usage and your text messages (by the way, incoming texts are always free). You can even change your plan’s coverage if you’re travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend 😊 . Knowing which option is best for your travels will depend on how long you’ll be away, and how much you’ll be using your phone while roaming outside your coverage area. As a rule of thumb, a Travel Add-on will be better for long trips, while paying as you go will suffice for a quick getaway. But regardless of your choice remember to activate the roaming option of your phone, or else it'll block your usage. How much will it cost. To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel . Enter your destination. The site will show the prices for the available Travel Add-ons, as well as the applicable pay as you go rates. Know that the prices and the rates that are shown apply to a zone. A zone is a group of countries that all share the same rates. In other words, if you’re travelling within the countries of that zone, you can use the same Travel Add-on or enjoy the same pay as you go rates. When you’re researching the rates for a destination in your account, the link to discover all the countries included in a given zone is under the

The same way you would log into your Fizz account: Log into your Fizz account Click on Help in the top navigation Select Community Hub Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be “introduced” to the Fizz network. Once your APN is configured, you’ll have access to your mobile data and multimedia messaging (MMS). Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network. Removing the SIM card from a phone with properly configured network settings (APN) could automatically reset the previous settings. If this happens, you’ll need to reconfigure the Fizz network settings. Installing network settings (Android) By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations. If a PIN code is required, enter 1234. Wait three minutes and completely restart (power cycle) your phone. Resend the network parameters (APN) to your phone (Android) Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS). Install these two (2) configurations. If a PIN code is required, enter 1234. If you inserted your SIM card into a device unknown to the Fizz mobile network, chances are you received a SMS inviting you to follow the above instructions. Manually installing network settings (Android) Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile networks → Access Point Names → APN Fizz APN settings are: APN: mobile.bm MMSC: http://mms.mobile.bm MMS proxy: mmsproxy.mobile.bm MMS port: 80 APN type: default,mms,supl If your

Think of the Forum as a small town or city, where members come to interact, help one another and contribute to making a vibrant, safe and enriching space for all its members. Things to know: Community boards: Discussions where you can search, post and answer questions Threads: Replies that stem from the original post Kudos Click on the Thumbs up Icon to show your appreciation for a topic or answer Community categories: Grouped content related to the category title — when you post a question, make sure you post it to the right category Community moderators: Fizz employees who make sure the community remains a safe place for all our members — at times moderators will also help by answering questions you may have about Fizz products or services OP = Original Poster, the member who started a new topic, thread or question Accepted solutions: Posts that have helped or answered the OP’s question Follow: Follow and receive all/new notifications on a topic Community guidelines: Rules of engagement for the Fizz Community Hub Note: Guests (unregistered visitors) can browse or search the Forum for information. Members (individuals with an active Fizz account) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions. Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?