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To find out if you have a Rollover: Go to My Plans in your Fizz account. Under the plan you wish to view (if you have more than one) click on Usage. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your Rollover. If I buy an Add-On and don’t use all of it by the end of the month, will it roll over? No. Only your basic plan data can be rolled over. If you buy an Add-On, it will expire at the end of your next payment cycle. If I receive a data gift and don’t use all of it by the end of the month, will it roll over? No. Only your basic plan data can be rolled over. If you are gifted data during the month, it will expire at the end of your next payment cycle. For example, say I receive gifted data on May 15, but my payment cycle ends on May 27. That gifted data will therefore be valid up until the end of my next payment cycle on June 27th. Do I keep my rolled-over data if I change my plan? Yes. Regardless of how you decide to change your plan, you keep your rolled-over data. In fact, if you change your coverage, your rolled-over data will be applied to your new coverage. For example, if you switch from a Quebec plan to a Canada-US plan, your unused, rolled-over and gifted data will be valid for this new plan. Read more : What is a Rollover and how does it work?

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account. View your current data usage and remaining data in your plan : Go to My Plans in your Fizz account. Scroll to see a usage summary for each Plan associated with your Account. Click on ' Usage' to see more informations To consult your complete usage history included in your monthly plan (Data, Calls, Text): Go to My Plans in your Fizz account. Into 'Manage Plan' menu Click on ' Data usage report' You can view your usage of minutes, texts and data. To consult your usage history over your monthly plan (all Pay As You Go usage): I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out? Where can I see a list of my Wallet transactions?

Does your plan contain Visual Messaging and Data? Your plan must include the Visual voicemail option, as well as data. Your phone must also be properly configured. How to add the Visual voicemail option and/or data to my mobile plan How to configure my phone for Visual voicemail Restart your phone Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network. Android members Make sure your APN is properly configured For visual messaging to work properly, the APN of the Android device must be configured properly. How to configure the APN of your Android device Did you grant the requested authorizations? During the installation of the app, authorization requests were presented to you. If you did not grant the required permissions, Visual voicemail won’t work properly. You must download the app again and go through the activation steps once more so that this time you grant permission. Have you tried to uninstall and reinstall the app? Completely uninstall the application from your phone and reinstall it. Be careful not to just remove the icon from the home screen. You really need to uninstall and remove the app from your phone. iPhone members Is your version of iOS up to date? 1. Install the latest software update. Connect to a Wi-Fi network Download the latest iOS software update 2. Update the carrier settings. Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it. Did you follow the Apple instructions to configure Visual voicemail? The setup steps are on the Apple website, as are troubleshooting instructions. See the detailed instructions from Apple

Nobody likes losing something they’ve paid for. Which is exactly why we roll over your unused data at the end of each month. There’s nothing you need to do — your unused data is automatically rolled over to the next month at the end of each payment cycle. Rolled over data lasts for the two following payment cycles, even if you change your plan. It’s always used before your monthly data. So if you have rolled over data, you’ll use it up first and then move onto the data in your regular plan Please note that minutes are not transferable. Can I gift my unused data instead of having it roll over? Yes. You can gift any unused data when you’re near the end of your payment cycle. You can only gift data from your current payment cycle, and it must be gifted before your payment cycle ends (before your data rolls over). Learn about gifting data When to expect a Rollover When does my unused data roll over? Your unused data will roll over at the end of each payment cycle. To see when your payment cycle ends: Go to My Plans in your Fizz account. Under each plan (if you have more than one), you will be able to see how much time is left in your current payment cycle. When does rolled over data expire How do I know when my rolled over data will expire? Each batch of rolled over data will expire after two (2) complete payment cycles, and this even if you change your plan. To see when a Rollover will expire: Go to My Plans in your Fizz account. Under the plan you wish to view (if you have more than one) click on See Usage. This will open the Usage screen, which

With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based on what you will need during your one-month payment cycle. When you make adjustments, you’ll see the price for your monthly plan in the field below. Go to How do I create my mobile plan? You can change your plan details any time. Go to How do I change my mobile plan? Read more : I just activated my plan. How long before I can use my phone?

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and your wallet. Without a fixed-term contract that tie you to your Fizz mobile plan,you have control, and can adjust your plan at any time so you only pay for what you need. There’s also data rollover, gifting,the My Rewards program… Let’s get everything Fizz working for you, shall we? Take advantage of rolled over data. Data rollover is worth its weight in gold—unused data from one month rolls over to the next. You know what that means, right? You can adjust your mobile plan to pay for less data. How to check if I have a rollover Activate your upgrades. Thanks to your upgrades from the My Reward Program, you have the opportunity to boost the value of your plan every month. Activating an upgrade for free mobile data each month for example, means you could decrease the data you actually pay for in your mobile plan. How to activate an upgrade Check if you have perks. Your perks are single-use items offered as part of the My Rewards program—for example, 500 MB of mobile data valid for 30 days once activated. You can choose to apply all your perks at once, or spread them out. Then, adjust your plan to save precious dollars. How to apply a perk Data gifting is always appreciated. Think of data gifting as an easy Fizz way to help others out. You can receive extra data other members are not planning on using. Or perhaps it’s you who can spread some joy, and help someone save on their mobile spent. How data gifting works Analyze your plan. Figure out what you really need in your mobile plan