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Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for shipment -- i.e. SIM card orders My Settings > Order History Transaction history View transactions to pay for your plan -- i.e. monthly payments, Add-Ons My Settings > Transaction History Wallet transactions View Wallet transactions -- i.e. payments taken from your Wallet for Pay As You Go usage See your Wallet transactions

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only offered in Quebec. To add funds to your Wallet: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to add money to. Click the Manage button. This will open the Manage interface. Click on Wallet. Here you will have options to add a predetermined amount of money to your Wallet, or enter an amount that you specify. Once you’ve indicated how much you want to add to your wallet, you will select your payment method and complete the transaction. Read more : What is my Wallet and how do I use it? How do I add funds to my Fizz Wallet?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q * A coaxial cable A power cord An ethernet cable * CODA 5610Q is available with a new subscription to a 500 Mbps plan and above. If you are already subscribed and you increase the speed of your plan, it will not trigger a change to this modem. The modem model you’ll receive depends on inventory availability. Fizz does not guarantee a specific model, whether it’s for a new subscription, a return, or an exchange. The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network. Connect the coaxial cable The coaxial cable must be properly screwed in on both ends. Connect the power cord The power cord must be properly connected to the Wi-Fi modem and wall outlet (avoid using a power strip). IMPORTANT: Once it’s plugged in, your Wi-Fi modem will make its first system update, and may need to reboot after roughly 15 minutes. Make sure your modem is ready A series of lights will appear on your modem. Make sure they match this image. Write down your modem’s info Locate the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem: CODA-4680 model: look at the back. CODA-5610Q model: look under. Make sure not to confuse similar characters such as O and 0, as well as I and 1. Before proceeding to the next step, check the available networks on a Wi-Fi-enabled device like a mobile phone and check that the FIZZ network name as indicated on your modem appears in the list of available networks. This may take a few minutes. Configure your modem Select the name of your Wi-Fi network from the

Private messaging can be a useful feature if you’re trying to help or communicate with a friend in the Fizz Community. Private messages are enabled by default when you log into the Fizz Community. To disable private messages in the Fizz Community: Log into your Fizz Account. In the top navigation, click on Support and select Community. Click on your username. Click on Edit profile. Uncheck Private message system. Click Save. To enable private messaging, follow the steps above. In step 4, check the box next to Private message system and click Save. Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?

When you subscribe to Fizz Home Internet, you will see three items in your order summary: Your home internet plan: This amount is paid when you subscribe but the plan period will start only after your installation. Self-installation or VIP installation: This is the fee for delivery and possible installation of your Wi-Fi modem, depending on which installation option you chose during subscription. Referral code: If you were referred by another Fizz member, here is where you enter their Referral code so you can benefit from the Referral Bonus. What is the Fizz Referral Program?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the trial period cannot be reactivated afterwards. For a mobile plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 60 days ago. Click Reactivate and follow the steps. If you still have your SIM card, you can reuse it to reactivate your plan However, if you have transferred your number to another provider, you will need to re-subscribe to Fizz's mobile service. During the re-subscription process, you will have the option to transfer your number back to Fizz. If you are in the process of transferring to another provider, you must first complete this process. Then, you will need to re-subscribe to Fizz's mobile service and you will have the option to transfer your number back to Fizz. IMPORTANT – If your mobile plan has been deactivated for more than 60 days, it cannot be reactivated. You will need to create a new plan, but you can keep using your current SIM card. Create my plan For a Home Internet plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 30 days ago. Still have your Fizz Wi-Fi modem? Click Reactivate and follow the steps. Make sure you have the serial number of your modem handy. After completing your reactivation, restart your modem. You cannot reactivate an internet plan (or activate a new plan) using a Fizz modem associated with or coming from another account. For example, if you want to take over your roommate's account with their current modem, this will not be possible. Your roommate must

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. It can be a physical SIM card or an eSIM (if your phone is compatible of course). If you are looking to activate a SIM card for a new plan, and not an existing plan that is already active in your account, head this way > https://fizz.ca/en/faq/activate If you lose or break your SIM, your mobile plan will no longer work. And since your SIM is associated with your plan, it’s important to follow the right steps to replace it. Same goes if you lose your phone. You must change your SIM and associate a new one with your mobile plan. Good to know: You can switch from a physical SIM card to an eSIM, or from an eSIM to a physical SIM card. Important: Once your new SIM is activated, the old one that is currently associated with your plan will be automatically deactivated. If you still have an old VoLTE SIM card that was deactivated, you can use it. How to replace a Fizz SIM If you need to replace your Fizz SIM card for a VoLTE SIM card, but haven’t received it in the mail yet, please contact us. One of our agents will confirm your address with you and can send you a new one, free of charge. You must go through an agent in order to get the SIM card free of charge. 1) Sign in to your account The steps to follow automatically succeed one another in your Fizz account. Go under My plans > Manage plan > Change my SIM . From there, you can choose the eSIM or order a physical SIM card. Having issues connecting to your account

No Internet means no TV: Your TV channels are delivered over your Fizz Home Internet connection. If you’re running into any issue with your TV service, start by checking your Internet connection. Unable to sign into the Fizz TV app from your device Start by checking if the device you are using is connected to your Fizz Home Internet. The credentials for the app are the same as those for your Fizz account. Did you change your password for your account at Fizz.ca recently? If so, it’ll have changed for the Fizz TV app as well. Is the app up to date? Install any pending application updates. Verify if the problem occurs when using a different device. Did you block Internet access on your device? Check your Wi-Fi network’s parental control settings. If your device is blocked and cannot use your Wi-Fi network, Fizz TV will not work on it. No Internet means no TV. Make sure you are not using a personal router and that you are properly connected to your Fizz modem. App keeps loading If you are unable to access the Fizz TV app because it’s stuck on the loading indicator, here are possible solutions that may help you out: Check your Internet connection. Are other apps working properly? Make sure the device on which you are watching your content is not connected to a VPN (virtual private network). Log out and then log back into the app. If all fails, reinstall the app. Guide is empty If you’re accessing the Guide and you don’t see any show or content, check the following: Are there pending updates for the Fizz TV app? Is the device connected to the Internet? Make sure the device is not connected to a VPN (virtual private network). If all fails, reinstall the

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or receiving calls, this could be related to the VoLTE compatibility of your equipment. To understand this transition and check the compatibility of your phone and SIM card, please consult our FAQ on the importance of VoLTE . Before starting the troubleshooting steps, here are a few points to consider : If you’re having difficulty receiving phone calls (but can make calls) see: My phone isn’t receiving any calls. How do I fix it? Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network If you are outside Canada and the United States, please note that it is not possible to make or receive calls. This service is not available outside these two countries. I’m travelling outside my coverage area. What are my options? Troubleshooting: Make sure you have minutes If your plan does not contain any minute, you will not be able to make or receive calls on your phone. Several options are available to you in My Account under ''Manage plan'' to regularize the situation: Add-ons (Immediate) Wallet (Immediate) Make changes to this plan (At the end of the payment cycle) Restart your phone Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network. Reset Network Settings Rest assured, this operation does not delete personal data stored on your device. Follow the steps corresponding to