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The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to inspect it. If we can’t access your phone to inspect it, you will be charged the administrative fee of $75 (plus applicable taxes), and your phone will then be returned to you. Download and install the latest software update For any warranty claim, the first mandatory step is to download and install the latest software update of the operating system. Check your phone afterwards. The download might actually resolve your issue. The process of updating your phone’s software can vary from one phone model to another. Here are two examples: Android: Settings → Software update → Manually download updates iPhone: Settings → General → Software update Save your personal data Save your personal data (pics, videos, texts, contacts, etc.) on an external source. You won’t be able to retrieve them afterwards. Fizz does not save your personal data, and offers no guarantee in this respect. You can download the content of your phone via iCloud, your Google account, your Samsung account or other. Check the procedure directly on the site of these platforms. This process may vary, depending on the type of phone. Here are two examples: Android: Settings → Cloud and accounts → Backup and restore → Back up data iPhone: Settings → iCloud → Backup Unlock the home screen You must disable the lock function for your phone’s home screen so technicians can easily access it to inspect it. This process may vary, depending on the type of phone. Here are two examples: Android: Settings (You can find Settings by tapping the cog icon) → Security → Screen lock → Enter your passcode to confirm you are you → None iPhone

Visit this section of our website for all the details on our TV service. You can subscribe there, or directly here, or in your account at Fizz.ca > My plans > Add a TV plan. Compatible devices The app is available on Google Play, the App Store, Roku and Amazon Fire TV. It can also be downloaded directly onto a compatible smart TV. Good to know: Any device you use that is compatible with Fizz TV must have its region/location set to Canada. It is important to set the location to Canada on your streaming device too. APPLE iPhone, iOS 13+ iPad, iPadOS 13+ Apple TV, tvOS 13+ ANDROID Android Mobile, Android (Mobile) OS 8+ Android TV, (certified) Android (TV) OS 9+ AMAZON Amazon Fire, Amazon Fire TV, Fire OS 5+ CHROMECAST DEVICE New generations with Google TV ROKU Roku, Roku OS 9.2+ SMART TELEVISIONS LG Smart TV LG from 2018 with WebOS 5.0 support and higher Samsung Smart TV Samsung Smart TV with Tizen 7.0 and Tizen 8.0 except: Tizen 7.0: Models beginning with K1L Tizen 8.0: Models UCU8000TL_PML,UCU8000_PML,UCU800M_PML,UCU80MD_PML Tizen 8.0: Models K3LDCU, K3LDCU_REF, K3LDCU, K3LDCU_REF, K3LDCU_LWE, K3LDCU_LWE Note: If your smart TV is not compatible with Fizz TV app, you have the option to connect a streaming device like Apple TV or Amazon Fire Stick to your TV to enjoy the service. Most televisions marketed after 2024 are compatible with these devices. To connect a device STEP 1 - Download and install the Fizz TV app on your device. Make sure your TV plan is live and your device connected to your Fizz Home Internet network, and not to a VPN or public Internet. Search for the Fizz TV app on your device, download it and install it. If in doubt, refer to the instructions for your device

Conference calls enable you to talk with several people at the same time, regardless of where they are. Up to six people can participate in a conference call, including the initial caller (up to five simultaneous callers, plus the person who initiated the call). This feature enables you to set up a call that several people can participate in. To launch a conference call: Call the first conference call participant and tell them to be patient. Using your Phone application, tap the Add (or Add call or the + symbol) and dial the number of the next person who is joining the call. Once you are connected to the third person, tap the Conference button. If other people are joining the call, repeat steps 2 and 3. Note: Steps to follow to make a conference call can very from one phone model to another. It is possible that this option will not function on a network other than Fizz.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area. The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on. If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. Hawaii, Alaska and Puerto Rico are included in the Canada + U.S. coverage area. Exception if you are new to Fizz: The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. The telecoms industry, including Fizz, is working to establish a 5G network across the country. Until then, the LTE-Advanced network on which Fizz operates is extensive and reliable, as well as being more than enough for mobile service needs. 5G is a fascinating technology that will enable advances in many sectors. For

Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our subscription page. Before we tackle the how, let’s talk about the why. Fizz is a new kind of mobile company. You create your plan, your way — with all the bells and whistles you need to stay in touch with your favourite people. Change your plan any time, to suit your littlest whim. You’re in full control of your plan, which is customizable to what you really need — and without all the fuss! And when it comes to data, we’re the fairest. You never pay for data you don’t use* — we just roll your data over to the next month. Feeling generous this month? Gift your data to anyone who has an active Fizz account. * Data rollovers are valid for the two following payment cycles. At Fizz, there are no activation fees. For a mobile plan, you only need to plan for the purchase of a Fizz SIM card. For a Home Internet plan, the Wi-Fi modem is included, and so is the self-installation. That means you only pay for your plan—nothing else. And don’t forget, you can change your mobile or Internet plan at any time, ensuring you pay only for what you truly need each month. Pleae note that Fizz offers services that are designed for residential use. Our services are unfortunately not offered to businesses. How do I create a Fizz account? How to start using Fizz in just a few easy steps : Decide whether you wish to buy a phone on fizz.ca or use your own.* *To use your own phone on the Fizz network, check its compatibility, and make sure it's Unlocked. Go

IMPORTANT: If your phone line was just recently activated on the Fizz network, see: Transferring your phone line If you’re having difficulty making phone calls (but can receive calls) see: My phone can’t make any calls. How do I fix it? Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the coverage zone for the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Make sure you have minutes Make sure you have minutes left on your plan. If your plan does not contain any minutes, it will be impossible to receive calls on your phone. Several options are available to you in My Account under ''Manage'' to fix the situation: Buy an Add-on (you can then make and receive calls immediately) Add funds to your wallet (you can then make and receive calls immediately) Change your plan (any plan change will be effective starting at your next payment cycle) Log into your account Restart your phone Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network. Airplane mode or offline mode Make sure your phone is not in airplane mode or offline mode. If airplane mode or offline mode is activated on your phone, all connections such as calls, mobile data, Wi-Fi, Bluetooth function, etc. will not work. The process of turning off airplane mode or offline mode will vary depending on your device. Here are two examples: Android: Slide your finger from the top to the bottom of the screen (options panel) → Offline mode