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New to Fizz? (Alberta, British Columbia, Ontario et Quebec) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. New to Fizz? (Manitoba) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. Rest assured, your phone is not roaming, and you will not incur any charges. Access a partner network on mobile The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada. The majority of your usage (calls, texts and data) must be done on the Fizz network. We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods . Use our coverage map to check that you are using your phone in a zone covered by the Fizz network. Visit our network coverage map Recognize a partner network Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network. When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT. It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an area where the subscription is available and to get more details about the coverage, please refer to our dynamic coverage map. What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz plan without paying roaming fees. When you subscribed and created your plan, you chose your coverage area: provincial (Quebec, Ontario, British Colombia, Alberta or Manitoba), Canada or USA + Canada. If you roam outside your coverage area, you can use your Fizz plan on our partner networks. Log into your account any time to change your coverage area: How to change your plan. Any change will take effect at the start of your next payment cycle. If you selected the provincial coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States. The subscription area is the area where you must live to be a Fizz subscriber. If you live in the subscription area and your address is not recognized, do not hesitate to contact us so that we check with you. Use your Fizz account to check whether a destination is included or not in your coverage area. Once logged in, under your mobile plan, click on Manage / Add-ons. Enter the destination. If the search gives no result, it means that the destination is included in the coverage area you chose for your plan. If on the contrary you see various price options to make or receive calls for this country, this means that this destination is not included in your coverage area. Good to know: Hawaii, Alaska and

Please note that making and receiving calls outside Canada and the United States is currently unavailable. However, text messaging and data usage remain accessible. You can choose to get a block of data known as a Travel Add-on or you can even change your plan’s coverage if you’re travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend 😊 . Remember to activate the roaming option of your phone, or else it'll block your usage. How much will it cost. To see the rates for the place you’re heading to, sign into your account and go under My plans > Manage plan > Travel . Enter your destination. The site will show the prices for the available Travel Add-ons. Since Fizz is a prepaid service, there are no surprise fees. You are limited by the amount of data and/or SMS in your travel add-on. Choosing a Travel Add-On. As of now, only Travel Add-ons for data are available, except for Canada and the United States where Add-ons for calls and texts are also available. A Travel Add-on is basically a block of data at a fixed price that allows you to use your Fizz service while travelling outside your coverage area (roaming). Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle. To buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel . Enter your destination and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it. Should you run out, all you’ll have to do is hunt down a Wi-Fi network so you can access your account and get another one. Having data available

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc. You will be able to manage aspects of this plan and will make all monthly payments, Add-Ons, etc. Decide if this person will have their own Fizz account. If they do, they WILL be able to: Participate in the Rewards Program: By having their own account, the My Rewards points that this person will receive will go into their account, and not yours. From that point on, that person will be able to manage their upgrades and perks themselves. You won’t have access to them anymore. Also important to know – if you’re at say level 4, the person you declare autonomous with their own account will start their My Rewards program at level 1. Manage their own preferences for Fizz communications Participate in the Fizz Community Hub Modify their plan* *You decide what this user can do by modifying their user permissions. In both cases the user you invite will need to have an unlocked phone. If this person will not have their own Fizz account, they WILL NOT be able to do any of the above. This may be ideal for a child or elderly relative. Add a user with an account How to add a user with their own Fizz account: Go to My Plans in your Fizz account. Select the plan to which you want to add the user. Click on Manage and choose Add a user. Select: “Choose this option if the person WILL be able to…” Enter the user’s email address* and define your relationship to them. Configure this user’s permissions. How to configure permissions for a user Scroll to the bottom and click Send