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Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be reached at a number other than your Fizz mobile phone number. Call forwarding and VoLTE. Call forwarding will work when you use a VoLTE certified phone, activated with a VoLTE compatible SIM card. If your phone is not VoLTE certified, manually setting up call forwarding will not work. Call forwarding for the voicemail option remains functional. The details about VoLTE Manually set up Call forwarding To use the Call forwarding function, make sure your plan includes minutes or that you have funds in your Wallet to pay-per-use. Only outgoing calls are possible when call forwarding is activated. Your phone will not ring and you will not receive any notifications (message, missed call, etc.). All incoming calls will be automatically forwarded to the programmed number until the call forwarding function is disabled. To activate call forwarding, dial: Press the * key twice then 21*(number you’re forwarding to)# You can add commas to indicate a pause while dialling. This is how you would add an extension, for example: Press the * key twice then 21*(number you’re forwarding to),,1234# All incoming calls will be redirected to the number you provide, without delay and without your phone ringing. To activate call forwarding to different phone numbers under specific conditions: If you don’t reply after several rings: Press the * key twice then 61*(number you’re forwarding to)# If your line is not available (busy): Press the * key twice then 62*(number you’re forwarding to)# Note: Calls can be directed to a different number for each type of forwarding. Please note: it is impossible to forward a call when you are roaming outside Canada or the United States

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can listen to your messages at any time from your mobile phone or an analogue phone. Voicemail includes Visual messaging. Visual voicemail is like a power-boosted voicemail. You can listen to and manage your messages without having to "call" your voicemail. Available for IOS and Android phones. Discover the magic of visual voicemail: What’s Visual voicemail, and how does it work? | Fizz Adding voicemail Voicemail is an option you must add to your plan. Sign in to your account and go to My Plans > Manage plan > Change plan and add voicemail. This change will come into effect at the beginning of your next payment cycle as per the plan change policy. Good to know: To use your voicemail, your plan must include minutes. If not, you won’t be able to use it or access it, whether from your mobile phone or any other phone. Accessing your voicemail Hold the ''1'' key on your phone for a few seconds. Good to know: - This shortcut to your voicemail that is the “1” key is actually a call forward to the messaging centre configured for most phone models. This feature may vary from one model to another and may not be modifiable in all phones. - If you are forwarding your calls to another number, your voicemail won’t pick up incoming calls and no one will be able to leave you a message. - Voicemail access is available when you are outside Canada and the United States by using a Voice Travel Add-on. To manually access your voicemail, dial 1-514-647-0999. The PIN (customize, reset or deactivate) Reminder: Once the voicemail option

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q * A coaxial cable A power cord An ethernet cable * CODA 5610Q is available with a new subscription to a 500 Mbps plan and above. If you are already subscribed and you increase the speed of your plan, it will not trigger a change to this modem. The modem model you’ll receive depends on inventory availability. Fizz does not guarantee a specific model, whether it’s for a new subscription, a return, or an exchange. The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network. Connect the coaxial cable The coaxial cable must be properly screwed in on both ends. Connect the power cord The power cord must be properly connected to the Wi-Fi modem and wall outlet (avoid using a power strip). IMPORTANT: Once it’s plugged in, your Wi-Fi modem will make its first system update, and may need to reboot after roughly 15 minutes. Make sure your modem is ready A series of lights will appear on your modem. Make sure they match this image. Write down your modem’s info Locate the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem: CODA-4680 model: look at the back. CODA-5610Q model: look under. Make sure not to confuse similar characters such as O and 0, as well as I and 1. Before proceeding to the next step, check the available networks on a Wi-Fi-enabled device like a mobile phone and check that the FIZZ network name as indicated on your modem appears in the list of available networks. This may take a few minutes. Configure your modem Select the name of your Wi-Fi network from the

The 988 service is a Suicide Crisis Helpline that is free of charge and set up for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 988 to get help, no judgement, from a responder in English or French. For more information, visit https://988.ca. How can the 988 service help me? The 988 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by phone and text to people in every province and territory across the country. The 988 service is available in English and French, 24 hours a day, every single day of the year across the country. Trained responders will listen without judgement while providing support. Who should use the 988 service? The 988 service is for anyone who is thinking about suicide, or who is worried about someone they know. While suicide prevention is the primary focus of the 988 service, no one will be turned away. Everyone who contacts the 988 service will be assessed for suicide risk. Responders are trained to deal with people going through a range of crises. Who runs the 988 service? The Centre for Addiction and Mental Health (CAMH) in Toronto, Ontario is leading and coordinating the delivery of the 988 service nationwide in both English and French. A growing network of more than 40 experienced local, provincial, territorial, and national crisis lines across the country provide lifesaving support to people who call or text 988. The 988 service is funded by the Government of Canada, through the Public Health Agency of Canada.

Conference calls enable you to talk with several people at the same time, regardless of where they are. Up to six people can participate in a conference call, including the initial caller (up to five simultaneous callers, plus the person who initiated the call). This feature enables you to set up a call that several people can participate in. To launch a conference call: Call the first conference call participant and tell them to be patient. Using your Phone application, tap the Add (or Add call or the + symbol) and dial the number of the next person who is joining the call. Once you are connected to the third person, tap the Conference button. If other people are joining the call, repeat steps 2 and 3. Note: Steps to follow to make a conference call can very from one phone model to another. It is possible that this option will not function on a network other than Fizz.

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring signal verification VIP installation Adding or moving a coaxial outlet Service call * * The management of the appointment for a service call is different. Please refer to step 3. Important tips for a tech visit. Important tips for a tech visit. Here are a few things to know to make sure the technician’s visit runs as smoothly as possible. On average, a visit lasts less than an hour. You’ll get a better time estimate once the technician is on-site. The technician will intervene within the agreed time slot. However, the exact time of arrival cannot be guaranteed, as the itinerary is subject to prior appointments, traffic conditions, and other logistical factors beyond our control. Do not expect a call from the technician. He’ll only contact you at the number you provided when you planned your appointment if he plans to arrive before or after the allocated time slot. A person over 18 years old must be present. If not, the technician cannot complete the work , and a new appointment will have to be scheduled. Your equipment should be easily accessible. M ove ahead of time any furniture that may complicate things. If you’re the owner of a household pet, please keep it away from the rooms where the technician will be working. If you are a building tenant, have the owner’s written authorization beforehand should the technician need to drill, for example, a hole in an exterior wall. If the building owner is on-site, his verbal agreement will suffice. If you have shared ownership of your property, be familiar with the rules of your association in regard to such matter. The electrical room also needs to be