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Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area. The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on. If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. Hawaii, Alaska and Puerto Rico are included in the Canada + U.S. coverage area. Exception if you are new to Fizz: The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. The telecoms industry, including Fizz, is working to establish a 5G network across the country. Until then, the LTE-Advanced network on which Fizz operates is extensive and reliable, as well as being more than enough for mobile service needs. 5G is a fascinating technology that will enable advances in many sectors. For

Once you’re a member, we’ll assign you your very own unique referral code. You’ll then be able to earn additional referral bonuses by inviting friends to use your referral code to join Fizz. You therefore have the opportunity to get a referral bonus by getting invited to Fizz, but also afterwards by inviting friends to join. You must have an active Fizz plan to invite friends and receive referral bonuses. The usual amount for the referral bonus is $25 for both the Fizz member and the person they invite, but this amount can vary based on the activation date. More specifically: for a mobile plan, the date at which the person who was invited activates their SIM card. for a Home Internet plan, the date at which the person who was invited subscribed and chose their installation appointment. Learn more on how referral bonuses work, and are allocated. Getting invited Any one person can only be invited once, and thus use a referral code when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, one cannot be applied retroactively. This same person cannot use a referral code if they activate a Home Internet plan since that plan will now be their second Fizz plan. Don’t know anyone at Fizz? Several of our members share their referral code on our Facebook posts. Make a new friend, and enjoy this bonus.  Inviting friends. Your referral code is a unique five-digit combination of letters and numbers. It is not case sensitive, meaning you can use upper or lower case letters (for example: AB123 or ab123). It does not change or expire. If you unsubscribe and resubscribe to Fizz, you will have the same referral code. To get your referral code, and to invite friends, follow this link: Invite

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their online activities require. A plan with a higher speed implies more bandwidth, which will in turn accommodate a larger volume of data traffic. If you are browsing and checking your email, you will need fewer Mbps. If several people at your address will be watching video streaming or playing games, there will be more data traffic on your network, and more Mbps will therefore be needed to make the experience enjoyable for everyone. Depending on your location and needs, you can choose a plan ranging from 30 Mbps to 940 Mbps (see details below). Our upload speeds are 10 Mbps for the 30 Mbps and 60 Mbps plans, and 50 Mbps for all other plans. Discover our Internet plans Any access of 100 Mbps or more is subject to the traffic management policy. For more details, visit https://fizz.ca/en/faq/internet-traffic-management-policy Important. Along with the speed of your plan, you should not underestimate the importance of your modem’s location, and the distance between the connected device and your modem. - The location: Don’t install your Wi-Fi modem in the basement, but in the centre of the house, in an open space, without physical obstacles. In other words, hiding it behind the aquarium, or in the back of the closet is not a good idea. Also keep it away from interfering devices like the microwave or baby monitor. - The distance: The farther away the device, the more the speed decreases, and the device ends up receiving a residual speed. Here are a few approximate examples of average use (it should be noted that the flows shown in the table are when the wireless connection is ideal, without