Switching to Fizz is surprisingly easy.

Become a member in just a few steps.

Bring your own phone to Fizz, or buy one with us. Then, with a Fizz SIM card, a credit card and an Internet connection, you’ll have all you need to enjoy exceptional mobile services1.




Order your SIM card.

The Fizz SIM card is key.

The SIM card is what identifies you and connects your phone to the Fizz mobile network. Order it and it will be delivered right to your doorstep. In a hurry and simply can’t wait? Swing by a participating store to pick one up.


Create your perfect plan.

Make your mobile plan as unique as you are.

With Fizz, you're not limited to predetermined plans. You can build your own from scratch. It's up to you to decide the amount of data, texts and minutes, to choose your coverage area and decide which options you need. And no plan is ever set in stone — you can modify it to your heart's content, month after month2.

Whenever you're ready.

You can create your customized mobile plan throughout the first steps of the subscription process (such as right now!), or when you activate your SIM card.


Activate your SIM card and confirm your plan.

You'll be guided through each step.

Your SIM card will arrive with instructions for getting started. A few minutes is all it takes to activate it.

Confirm your plan.

This is when you'll be confirming your plan for the month. If your plan suits your needs perfectly, it'll be automatically renewed each month. If not, then simply adjust it for the month to come.2


Keep your phone number or choose a new one.

Do you want to transfer your current phone number to Fizz?

You can — but don't cancel your number with your current provider until your Fizz plan has been activated.3 If you prefer to start fresh with a new number, we do that too.


Adios unexpected expenses.

Pre-authorized payments.

You decide what you want to pay for the month ahead. This amount will be automatically billed to your payment method when your payment cycle starts.

Choice and peace of mind.

If you used up all your data, don’t panic. Your data will be put on pause and you’ll have the choice to buy an Add-on, pay as you go with your Fizz Wallet or go happy Wi-Fi hunting. At Fizz, there are no surprise fees.


Prepare your phone

If you are transferring your number.

Leave the SIM card of your current provider in your phone. You’ll have to reply to a text to confirm the number transfer before you pursue.

The activation of your plan.

Once your Fizz SIM card is inserted in your phone, keep an eye on your emails. We’ll be in touch as soon as your plan is ready (if you transferred your number, the transfer can take up to two hours3). You’ll then be set and can test your mobile service.

You're all set.

Dive into the world of Fizz today. You’ll even unlock your first rewards from My Rewards, our loyalty program, as soon as your plan is activated.4

Already a Fizz Home Internet member? Great news: you’ll earn rewards even faster by combining your Internet and mobile services with Fizz.4


See the mobile plans


Any questions?

You’ll find the answers to your questions and other helpful information in the FAQ. You can also post questions and share tips and tricks with other members in the forum.

FAQ Forum

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