Results of your search

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the software switch may vary from one device to another. Here are two examples: Computer: Network and internet settings → Wi-Fi Smartphone: Settings → Connections → Wi-Fi Placement of the hardware switch can vary from one device to another. Here are two examples: An on/off button on the front or side of your laptop A combination of keys, for example: Function and F2 Select your Wi-Fi network The default username and corresponding password for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem (Default Wi-Fi network and Default key). The process for reconnecting to your Wi-Fi network may vary from one device to another. Here are two examples: Laptop: Settings → Network and internet → Wi-Fi Smartphone: Settings → Connections → Wi-Fi You can't find your Wi-Fi network? Use this link. If allowed by your device, connect to the 5 GHz Wi-Fi frequency Your Fizz Wi-Fi modem defaults to frequency band steering technology. When this function is disabled, your Wi-Fi modem will display two (2) frequency bands: 2.4GHz and 5GHz. Manually select the 5GHz on your devices. Here are the differences between these two frequency bands: 5GHz frequency band: Less exposed to interference Faster maximum speeds Less reach 2.4GHz frequency band: More exposed to interference Slower maximum speeds More reach Not able to recover your Wi-Fi password? Restore your Wi-Fi modem to its factory settings IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options? Troubleshooting: Are there minutes in your plan? Make sure your plan includes calling minutes. If your plan does not include any minutes, it will be impossible to use your phone to make and receive calls. You can adjust your plan any time to add minutes for local or long distance calls. This change to your plan will take effect at the start of your next payment cycle. You can also add minutes to your plan and use them immediately by buying a Call or Travel Add-On. Once your plan includes minutes or you purchase an Add-on, you'll be able to make and receive calls. Restart your phone Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After your applications load, your device will re-authenticate to the Fizz mobile network. This allows your device to recover its authorization to access the network. Reset Network Settings Rest assured, this operation does not delete personal data stored on your device. Follow the steps corresponding to your type of mobile phone. Android: Settings / System / Reset options / Reset cellular network settings (may vary depending on the manufacturer) iOS: Settings / General / Transfer or Reset iPhone / Reset / Reset Network Settings Note: Resetting network settings affects various types of connections (Wi-Fi, Bluetooth, VPN, cellular). Saved Wi-Fi networks and paired Bluetooth devices will be erased, as well as preferences associated with the mobile network and VPN settings. Remember to reconfigure this information after the reset. Is the Fizz network

The withdrawal of the 3G network will start July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE network thanks to VoLTE technology. Mobile members who are not VoLTE-compatible, due to their SIM or their phone, will eventually experience service degradation until they can no longer make or receive calls, including to 9-1-1. To maintain the quality of your mobile service, check your VoLTE compatibility as soon as possible: Use a VoLTE-compatible SIM card or an eSIM (if your phone allows it). Use a phone that is VoLTE-compatible at Fizz. Activate the VoLTE function on your phone. IMPORTANT: If any of these criteria is not met, none of your c alls (including 911 calls) will go through once the 3G network has been completely removed To learn more about the withdrawal of the 3G network in Canada, visit the Canadian Radio-television and Telecommunications Commission (CRTC) website, and the Canadian Telecommunications Association website. What is VoLTE? VoLTE stands for Voice over LTE, which basically means a phone call will use the LTE network. The opportunity to use the LTE network for your calls means: Improved sound quality for your calls. Faster routing of your calls, meaning the delay for the phone to ring at the other end will be shorter. Reduced interruptions when you go from the Fizz network to a partner network. Do the test As 3G network withdrawal is gradual, your calls may work in some places, but not in others. The best way to find out if you're ready for 3G network withdrawal is to do the test. Dial #TEST (#8378) on your mobile phone from the locations where you usually make calls and listen to the voicemail. If you hear confirmation that your

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for an eSIM here. If your phone is not compatible with eSIMs or if you prefer having a physical SIM card, it’s all good as well. The SIM card (subscriber identification module) will connect your phone to the Fizz mobile network so you can use the mobile plan you create. Keep in mind, however, that Fizz does not offer business services: SIM card (their order and their use) are limited to a residential use. Order online Just like anything else these days, a Fizz SIM card can be delivered right to your door. You even get to keep your slippers on. New to Fizz? Go to fizz.ca and create your mobile plan. Follow the on-screen steps and order your SIM card. Obviously, your address must be located within the Fizz subscrition area. You can also order a free SIM card when you buy a phone on fizz.ca. Just add it to your order. You're looking to add a new plan to your account? With Fizz, you can add and manage several plans in your account. You can therefore purchase several SIM cards at once, all of which will be delivered in your name. Look for the Add a mobile plan tile on the Overview page in your account and follow the steps. Need to replace your SIM card which is already activated and associated with your plan? Sign in and go under My plans > Manage plan > Change SIM card. From there, you’ll be able to order a new SIM card to replace the one you currently have. Good to know: Once you submit an order for a SIM card

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device. Take this other device, and open the Fizz Wi-Fi app. On top of the screen, click on Share Wi-Fi. From there, you’ll have several choices to share your Wi-Fi network. With your mobile If you have a mobile phone connected to your Wi-Fi network, follow these instructions : Make sure you're connected to your Wi-Fi Network. Open Settings Click on Connexion (or Wi-Fi on iOS) Click on Wi-Fi Click on the gear wheel icon located on the right of your network's name (or on the i on iOS) Click on the eye to unveil your Wi-Fi network password (or on Password on iOS) With a computer If you have a computer connected to your Wi-Fi network, follow these instructions Make sure you're connected to your Wi-Fi Network. Open the list of available Wi-Fi networks. Select Network and Internet Settings. Click on Network and Sharing Center. Select the Internet connection named as your Wi-Fi network. Select Wireless Properties. On the Security tab, click to show the characters. As a last resort If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10 seconds. CODA-4680 model: the reset button is located behind the Wi-Fi modem. CODA-5610Q model: the reset button is located under the Wi-Fi modem. ​​​​​​​ Using a small, sharp object, press the reset button located behind

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. To log in, use the same credentials as your Fizz account. Manage your Fizz Wi-Fi network from anywhere. See all the devices connected to your Fizz Wi-Fi network. Control online access for kids with automatic Wi-Fi off bedtime schedules. Pause or block Internet access for devices you choose. Easily reset or share your Wi-Fi password. Create a separate, secure network for your guests. Perform speed tests to validate not only the speed of your broadband connection, as well as the one but also directly to your device to determine for example the cause of a slowdown. If facing a slowdown, you can determine the cause. Use the new self-diagnostic tool to identify issues, find solutions, as well as optimize and secure your Wi-Fi signal. Chat with tech support if you are stuck. @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .caption {margin-top:8px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Installing and configuring the app 1) Download and install the Fizz Wi-Fi app Google Play: Click here App Store: Click here 2) To log in, use the same credentials as your Fizz account. Your devices With the app, you can see and manage all the devices currently connected to your Wi-Fi network, as well as those that have been connected in the past. When you select one of the currently connected devices, you can: Change the name and type of the

Some text messages sent by businesses such as 2-step verification messages may not be sent to your phone properly. We continue to gradually roll out this type of service so that it operates optimally with as many companies as possible. Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Make sure your plan includes text messages Log into your account to access the text message activation tool. If your plan does not include text messages, it will be impossible for you to send texts on your phone. You can adjust your plan up to 108 hours before the end of your payment cycle to add text messaging. This change to your plan will take effect at the start of your next billing cycle. You can also add minutes to your plan and use them immediately by buying an Add-On for local or long-distance calls. Restart your phone Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network. Do you use a native application? Make sure you are using your phone’s native messaging app. If you are using a non-native application to send your messages, it’s possible that the issue originates with this app. These messaging apps may have their own server or messaging centre. Examples of popular messaging apps: WhatsApp Viber Line Mobile Messaging Snapchat Google Hangouts Voxer HeyTell Telegram Talkatone Etc. If your phone is an Android, test with the Google Messages app. Have you reached