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Due to variations in local broadband infrastructure, not all speeds are available at every residential address. If the speed you selected is not available at your service address, simply choose another available speed.

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another Fizz account. For both mobile plans and residential Internet plans, our systems do not allow the transfer from one account to another. It is also not possible to group multiple accounts. However, these are features we are working on. For a child who has grown up. If you had created a plan in your account for your child, and your child is now grown up and would like to stand on his own, he must first create his Fizz account. Once his account is created, he needs to create himself a new plan. In other words, he can't retrieve the plan he had in your account, whether it was a mobile or Internet plan. For 2 people living at the same address. For an internet plan For example, your roommate leaves but you stay in the apartment, and the Internet plan is activated in your roommate’s Fizz account. Your roommate cannot transfer the plan to you. He needs to unsubscribe from his plan (or submit a move request) and you’ll have to activate your own Home Internet plan at this address from your Fizz account. For a mobile plan For example, in the case of a separation, if both mobile plans are under the same Fizz account, it is unfortunately not possible at this time to transfer one of the numbers to a different Fizz account. Each plan remains tied to the account where it was originally activated.

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan (and you can change it anytime), you will get a new Services agreement. This ensures that the terms of your service are clearly defined and easy for you to review. Read more : How do I subscribe to Fizz?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle will be from June 6th to July 5th. For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month. For your Home Internet service: You received your Fizz Wi-Fi modem by mail? Its activation date marks the beginning of your payment cycle. Don’t forget, Fizz will activate it remotely three (3) days after its delivery date, but you can activate it yourself in your account if you’re ready before then. Your modem was delivered by a technician? If you had an installation appointment with a technician, your modem will be activated then, and the date of your appointment therefore marks the beginning of your payment cycle. For your TV service: The payment cycle for your TV plan will be the same as the one for your Home Internet plan. But because your TV plan is activated as soon as you subscribe, you may need to pay a prorated amount on that day to bridge the gap until the next payment cycle of your Home Internet plan . Say you subscribe to Fizz TV on December 14, but your next payment cycle for your Home Internet plan only starts on December 30. The prorated amount you will pay on December 14 will therefore correspond to those 16 days. Come your next full payment cycle, December 30 in our example, the payments for both those plans (internet and TV) will be combined, and the payment cycle for your TV plan will be synchronized to the payment cycle of your Home Internet plan. Duration Please note

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and your wallet. Without a fixed-term contract that tie you to your Fizz mobile plan,you have control, and can adjust your plan at any time so you only pay for what you need. There’s also data rollover, gifting,the My Rewards program… Let’s get everything Fizz working for you, shall we? Take advantage of rolled over data. Data rollover is worth its weight in gold—unused data from one month rolls over to the next. You know what that means, right? You can adjust your mobile plan to pay for less data. How to check if I have a rollover Activate your upgrades. Thanks to your upgrades from the My Reward Program, you have the opportunity to boost the value of your plan every month. Activating an upgrade for free mobile data each month for example, means you could decrease the data you actually pay for in your mobile plan. How to activate an upgrade Check if you have perks. Your perks are single-use items offered as part of the My Rewards program—for example, 500 MB of mobile data valid for 30 days once activated. You can choose to apply all your perks at once, or spread them out. Then, adjust your plan to save precious dollars. How to apply a perk Data gifting is always appreciated. Think of data gifting as an easy Fizz way to help others out. You can receive extra data other members are not planning on using. Or perhaps it’s you who can spread some joy, and help someone save on their mobile spent. How data gifting works Analyze your plan. Figure out what you really need in your mobile plan

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi