Results of your search

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. For example, if your cycle renews on the 12th of each month and you change your plan on July 13, the change will take effect starting August 12. You will benefit from your new plan starting on that date. Freeze period This period starts 72 hours (3 days) before the end of your payment cycle. For internet and mobile During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like. If your payment has already been processed, the amount will be refunded and the new plan will be billed in full. The refund will be issued automatically when the new plan comes into effect. If your payment has not yet gone through, it will be canceled and your new plan will be billed in full. For TV You cannot change your plan during the freeze period. Plan ahead! How to know if you’re in your freeze period? Go to your account > My plans. Just below your monthly price, you’ll see the number of days left in your payment cycle. When unsubscribing from a plan, the freeze period does not apply. You can proceed at any time. Referral credits are automatically applied only to recurring monthly payments associated with your plan. They do not apply to one-time charges, such as the fees generated when a plan change is made during the freeze period. To change your plan: Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan. As you change your plan details with the online tool, you

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Make sure your plan includes text messages Log into your account to access the text message activation tool. Incoming text messages are always free, whether you are within your coverage area or outside of it, including while roaming. Outgoing text messages are only available if your plan includes SMS. Otherwise, it will not be possible to send them. You can adjust your plan up to 72 hours before the end of your payment cycle to add text messaging. This change to your plan will take effect at the start of your next billing cycle. You can also add minutes to your plan and use them immediately by buying an Add-On for local or long-distance calls. Restart your phone Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network. Do you use a native application? Make sure you are using your phone’s native messaging app. If you are using a non-native application to send your messages, it’s possible that the issue originates with this app. These messaging apps may have their own server or messaging centre. Examples of popular messaging apps: WhatsApp Viber Line Mobile Messaging Snapchat Google Hangouts Voxer HeyTell Telegram Talkatone Etc. If your phone is an Android, test with the Google Messages app. Have you reached maximum capacity? Make sure your phone (or your recipient’s phone) has not reached the maximum capacity for the number of

You are traveling outside your coverage area? In this case, you probably need a travel add-on. Details are here : I’m travelling outside my coverage area. What are my options? What is an Add-on? An Add-On is additional data, minutes, text or minutes for international calls that you can add onto your current monthly plan. An Add-on must be used when you are within your coverage area. Thus, the Add-on for international calling minutes will allow you to make a call from your coverage area to the country in question. If you leave on a trip abroad, you will not be able to use these minutes once you arrive at your destination. To add an extra to your mobile plan, use this link: My plans > Manage > The extras > Add-ons Add-Ons are useful if you’re running low on monthly data or minutes, or if you want to add a feature, such as international calling, that’s not part of your current monthly plan. Buy an Add-On when you need more data, minutes, text or minutes for international call coverage than your current monthly plan allows. Add-Ons take effect immediately. How long does it take to activate an Add-On? How long does it last? Add-Ons are active immediately. They’re valid until the end of your next payment cycle. They are not subject to the 72-hour (3-day) freeze period. In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days. Read more : How do I add funds to my Fizz Wallet? What can I do with my Wallet? What is my Wallet and how do I use it?

If you selected a new phone number... Your plan will be active in a matter of minutes. Be patient. We’ll send you a text when everything is ready to go. If you transfered your number from another provider... Your plan will be activated within 2 hours. In the meantime, you can use Wifi and data from your plan and you can make (but not receive) calls and texts. We’ll send you a text when your plan is 100% ready to go. You will receive updates on your number transfer in your account notifications. How to check your notifications What to do if you have issues with transferring your number Read more : How to verify that activation was successful Activation: How do I transfer my current phone number to Fizz? Activation: How do I choose a random phone number? Activation: How do I choose the last 4 digits of my phone number

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift you data. When a Fizz member searches for another member inside the community, they will see your first name and phone number. They will never see your full name, email address or other identifying information. How to change your Fizz privacy settings: Go to My Settings in your Fizz account. Scroll to Settings. Click on Privacy. Here you can select one of three privacy options: Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts. Private: You can receive gifts from everyone. You cannot be searched or added as a contact. Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via email or text. You can also choose to receive these messages in English or French. You may choose not to receive promotional communications from Fizz. Know however that you will continue to receive the administrative communications Fizz sends by email. This includes, but is not limited to, everything related to your payments, order confirmations, appointment reminders, delivery information and the My Rewards program. You are at all times responsible for updating the email address associated with your Fizz account. Fizz is not responsible if an administrative communication is sent to an email incorrect address. To access your communication preferences: Go to My Settings in your Fizz account. Scroll down to Communications This is where you can select and manage your preferred language to receive Fizz communications, your account communication preferences, your plan communication preferences, privacy options the plan (if you have more than one) you wish to receive My Rewards perks and any referral bonuses you may earn. Account communication preferences This category defines the communications you will receive at the account level. For example, if you have three plans in your account, Fizz will only send out one communication instead of three. Topics you may manage under account preferences include: Whether you wish to receive communications via email or text messaging. If you would like to receive communications about Fizz events or special offers. Whether you want to be notified about your progress in My Rewards program levels. If you want to be notified when you earn a referral bonus after inviting a friend to join Fizz. Receive a heads-up if your payment method is about to expire. You may not opt out of

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public. STIR (Secure Telephone Identity Revisited) is an acronym for a set of standards that allow a telecommunications service provider to verify the legitimacy of a caller’s number when a call is made. SHAKEN (Signature-based Handling of Asserted Information using toKENs) is an acronym for a framework that allows different operators to deploy the STIR protocol to authenticate calls made and received on the IP network. Why it’s important The STIR/SHAKEN standards involve different ways to indicate whether the caller number displayed on compatible mobile devices is trustworthy. The CRTC has required all Canadian telecommunications service providers to implement these standards to combat caller identity spoofing. Good to know: Spoofing is a technique that alters the caller ID information displayed on your phone to hide the caller’s identity. This technique is based on the principle that we are more likely to respond when we receive a call that appears legitimate (such as a local phone number). Spoofing can be used for unethical reasons such as deceptive telemarketing or fraud. There are times, however, when changing the caller’s identity is acceptable. A doctor for instance, calling to discuss a patient’s lab results may want to display the hospital’s number rather than their personal number. Under what conditions can a number be verified? Because the standards are being rolled out and are not yet supported by all vendors, not all calls are verified. A caller’s number can only be verified if it meets all of the following criteria: The standard is applied by both caller’s and the recipient’s telephone service provider. The voice call is made between individuals who subscribe to a Canadian telecommunications service. The call is

What is My Fizz app? My Fizz app is simply the mobile version of your Fizz My Account. It gives you access to the same features, just optimized for your phone. Manage your plan, track your usage, check your balance, make changes, and get help anytime, anywhere. Same account, same control. Just more user‑friendly. What you can do with My Fizz app Quickly access your account and services Track your usage anytime View and use your rewards directly in the app Make payments and transactions in the app Easily get in touch with Customer Service Receive useful notifications about your usage, payments and account Download the Fizz Wi-Fi app The My Fizz app is currently available on iOS. The Android launch is coming soon. This page will be updated as soon as the app becomes available. To log in, use the same credentials as your Fizz account. Overview section Overview section gives you a quick snapshot of your Fizz account, at a glance. Here, you can see: Your usage for the current billing cycle Phones currently on promotion An overview of your rewards The option to add a Fizz service And other useful information related to your account It’s the easiest way to keep track of the essentials and quickly access what matters to you. Plans section My Plans section lets you see your Fizz plans at a glance and easily manage your services. In this section, you can: View a quick overview of each of your plans See what’s included in your plan or plans (data, options, extras) View your monthly bonuses Add a Fizz plan, if needed It’s the perfect place to understand and adjust your plans, simply. Loyalty section You’ll be able to view: Your loyalty progression Your upgrades Your perks Your gift data Your Fizz friends