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Fizz.ca

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Published: April 4, 2019 We realize that your Fizz mobile experience hasn’t been up to standard over the course of the last few weeks, and for that, we are very sorry. Launching a bold and different mobile service, and choosing to do so using innovative technology, entails a certain level of risk and complexity that we do not take lightly. About the April 2, 2019, outage We’ve detected a weakness in our mobile service infrastructure. Rest assured, a plan to replace this equipment is already in place. All necessary resources are mobilized to address the situation as quickly as possible, but this stabilization period may take a few months. What can you expect? As seen over the last few months, long periods of stability may be interrupted by a few technical hiccups, and other outages are also a possibility. For example: Interrupted connection for unknown periods of time. Intermittent or
FAQ

The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus operandi also allows all our members to choose and enjoy what suits each of them best. Let us explain. You can change your plan anytime. As a prepaid service provider, we don’t have fixed-term contracts that tie you or us to the price of a plan. In other words, we give you the opportunity to change your plan every month so you only pay for what you need1. This way, as your needs evolve over months or even years, you’re not stuck with a plan that doesn’t fit. Flexible and fair, right? Our members have access to any new plan or price that comes out. We don’t give preferential treatment to new members, and you don’t need to ask for it either. If you see a plan or a price that suits you better, you make the changes to enjoy it, directly in your account. Log into your account on Fizz.ca and go to My plans > Manage plan > Adjust plan. You maintain control on your price. No need for a calendar or a countdown. Once your plan is updated, you get to enjoy that price until YOU decide to change your plan again.1 Whether it’s in a month, a year or even 2 years - 4 months - 18 days, it’s your plan and you’re the boss. With Fizz, the more you stay, the more you benefizz. With our My Rewards program, the upgrades you earn to complement your plan every month grow with time. Examples? We’re talking about a $1 rebate on the price of your Home Internet plan after the first month, and up to $7 over the course of your Fizz
Mobile Manage my mobile plan First steps with my mobile plan Plan Customer Change plan Manage my plan First steps
FAQ

How do I access the Internet from my phone?

Make sure you are in an area covered by our service. View network coverage maps If you are outside of Fizz's coverage area, you may still be able to use your mobile data by connecting to our WAN. How to access the extended network If you are outside the Fizz coverage area, your phone is probably in roaming mode.   Options for using data while roaming      Is there data in your plan? Make sure you have mobile data in your plan.   My Plans. If there is no data in your plan, you will not be able to access the Fizz mobile Internet network. You can change your plan to add data. This change will take effect come your next payment cycle. Other options: Buy an Add-on which will allow you to use its data right away. Connect to a Wi-Fi network. Is your data enabled? Your phone has a software switch that allows you to grant or deny access to the Fizz mobile Internet network. By doing so, you allow, or not, your phone to use mobile data.   The procedure for allowing the use of mobile data may vary from one phone to another. Here are two examples: Android: Settings → Mobile Network → Mobile Data iPhone: Settings → Cellular network → Cellular data If you're outside your coverage area: You may need to enable mobile data while roaming as well.  The steps to enable data roaming may vary from phone to phone. Here are two examples: Android: Connection → Mobile Network → Roaming iPhone: Settings → Cellular → Cellular Data Options → Data Roaming Options for using data while roaming Is Wi-Fi disabled? A phone may attempt to connect exclusively with Wi-Fi when Wi-Fi is turned on. Disable Wi-Fi, at least temporarily, to use mobile
Mobile Data Add-on
Fizz.ca

Privacy Policy (long)

Privacy Policy for Fizz Subscribers At Fizz, we know that the security and confidentiality of your Personal Information are important to you. Keeping this objective in mind, we have drafted this Policy, which establishes responsible and transparent practices governing the collection, use, retention, disclosure and protection of your Personal Information. This Policy is based principally on the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5), but it is also aimed at meeting the regulations of the Canadian Radio-television and Telecommunications Commission (CRTC). This Policy applies to your Personal Information that we collect, use or disclose in the course of our business relationship with you. We invite you to read this Policy attentively, and we also suggest you refer to it regularly to keep updated. Similarly, if as a customer you wish to visit or use our websites, we invite you to consult the Policy on Processing of
Fizz.ca

Soutien - en

Contact Fizz | Customer service Contact us 24/7. That’s what we’re here for. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel for issues that require troubleshooting and sharing of account-specific details. Chat with an agent You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure
Fizz.ca

lp-amazon-mobile - (en)

Create your perfect plan It’s your service, and you’re the boss. Take only what you need and make adjustments on the fly. Prefer texting to calling? Build your own custom plan. Everything’s possible with Fizz. Create my plan Activate my SIM card Enjoy our introductory prices. Fizz offers you introductory prices to thank you for your patience as we refine our services and work through the last few occasional glitches. Start from scratch Activate your SIM card Why offer introductory prices? Is Fizz available in your area? With our lightning-quick coast-to-coast network you can wander freely and excellent service will follow. Enter your address below to find out if Fizz is available to you. More benefizz Data Rollover Finally, it’s okay if you’ve got more data than you need: whatever you don’t use this month will be rolled over automatically. 1 You paid for it, so it’s only fair. Learn
Fizz.ca

Terms of use - Fizz TV application

Terms of use - Fizz TV application Updated as of APRIL 24, 2024 These terms of use (the “Terms of Use”) govern your use of any Fizz TV software application that Videotron Ltd., doing business as Fizz (“Fizz”) is making available to customers and that you download, install and/or use (“Software”). The Software is owned by a third party and Fizz is authorized to offer it to its customers. If you do not understand or agree to the terms and conditions of this agreement, you must not download, install or use the Software; if the Software is already installed, you must delete or return all copies to Fizz, as applicable. These Terms of Use must be read with the other documents forming part of your complete agreement with Fizz for TV Service, which also includes your Fizz TV Services Agreement (“Agreement”) and our Privacy Policy. Unless otherwise defined herein, all