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Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The most important thing to remember to transfer your phone number over to Fizz is that your plan with your current provider must still be active. Fizz will disconnect your old provider during the transfer process. Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a number to this plan is not possible; you need to create a new plan. Your phone number must be a mobile number. If it's associated with a landline or VOIP, it cannot be transferred over to Fizz. If you encounter an issue with any other type of number, please contact us using the chat bubble at the bottom right of this page so we can verify everything with you. If your number starts with an area code outside the Fizz subscription area , your number cannot be transferred. Important: the voice messages you saved when you were with your other provider will be lost and this even if you transfer your phone number over to Fizz. You need: Your account number. Check your most recent bill from your current provider. See account number formats. OR The IMEI of the active device with your old provider. To find it, dial *#06# on the phone you are using with your current provider. If the IMEI number is more than 15 digits long, only use the first 15. Last but not least, get yourself a Fizz SIM card. Where to buy a SIM card. Good to know: if your phone is compatible with eSIMs, our eSIM is free, and ordering, installing, and

Follow these simple steps to start participating and helping others in the Fizz Forum: Already a Fizz member? If you already have an active Fizz account and you’re currently logged in, your Forum account is already activated. You’re not a Fizz member? To begin participating in the Forum, Create a Fizz account Note: Even if you don’t have a Forum account, you can still browse and search info. But to post, answer questions or participate in the My Rewards program, you need an active Fizz account, which in turn will also give you a Community Hub account. Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?

It’s easy to remove a user from your plan. Once removed, this user will no longer have access to your plan. On your end, your payments for this plan will continue — you can therefore continue to use it. How to remove a user from your Fizz plan: Go to My Plans in your Fizz account. Scroll and select the plan you wish to manage. Click Manage and choose User’s permissions. Scroll to the bottom and click on Remove this user. Read more: How do I add a user to a plan? How do I manage permissions for a user on my plan?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your number. If this happens, we will send you a text explaining the reason for the delay and telling you what you need to do (if anything) to fix the situation. Learn how to fix errors with transferring your number. Read more : What if I’m unable to transfer my phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the activation process, you’ll be presented with three options: Transfer a number to Fizz Get a new number Find a number Select the middle option: Get a new number. Choose a number from the list. (Click Generate a new list of options to refresh this list. Note that you can only refresh this list 5 times. When you refresh this list, you will not be able to go back to the previous list of numbers.) Click Confirm. Read more : How to test my Fizz line? I just activated my plan. How long before I can use my phone?

With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based on what you will need during your one-month payment cycle. When you make adjustments, you’ll see the price for your monthly plan in the field below. Go to How do I create my mobile plan? You can change your plan details any time. Go to How do I change my mobile plan? Read more : I just activated my plan. How long before I can use my phone?

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account. View your current data usage and remaining data in your plan : Go to My Plans in your Fizz account. Scroll to see a usage summary for each Plan associated with your Account. Click on ' Usage' to see more informations To consult your complete usage history included in your monthly plan (Data, Calls, Text): Go to My Plans in your Fizz account. Into 'Manage Plan' menu Click on ' Data usage report' You can view your usage of minutes, texts and data. To consult your usage history over your monthly plan (all Pay As You Go usage): I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out? Where can I see a list of my Wallet transactions?

Adding a plan to your existing account Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for multiple plans for friends or family, or if you need two separate plans for yourself. How to add a plan to your account: Go to Overview in your Fizz account. Click on Add a plan. On the next screen, click on Order a new SIM card (if you don’t already have one). Order and pay for a SIM card. When your SIM card arrives, Go to Activate my SIM Card. Enter the activation code on your SIM card in the field provided. Follow the process for creating a plan Please note that each plan will have a separate invoice. Learn how to create a plan Read more : How do I add a user to a plan? How do I manage permissions for a user on my plan? How do I remove a user from my plan?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select the third option: Find a number. Type the four numbers you want into the search box. Choose a number from the list. (Click Get a new number list to refresh this list. Note that you can only refresh this list 5 times. When you refresh this list, you will not be able to go back to the previous list of numbers.) Click Confirm. Read more : How do I choose my phone number? Activation: How do I transfer my current phone number to Fizz? Activation: How do I choose a random phone number? How do I get a new phone number? I’m having problems transferring my current phone number to Fizz. Why? What can I do? What if I’m unable to transfer my phone number? I just activated my plan. How long before I can use my phone? How to verify that activation was successful