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PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your agreement stays the same, with the same conditions. The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The amount of your purchase is equally split over 4 payments. Monthly instalments for large purchases: The amount of your purchase is spread over a period that varies between 12 and 24 months depending on the phone model and your eligibility. How Pay in 4 works. You’ll have four (4) automatic pre-authorized payments charged to your Visa or Mastercard credit or debit card : a first payment when you receive your purchase, and one payment every two weeks after that. Good to know: this payment solution won’t impact your credit score. How monthly instalments with Affirm work. Over how many months can I finance the purchase of my phone? The number of months over which you can finance your purchase varies between 12 and 24. The number varies based on the value of your purchase and your eligibility. You’ll be presented with three choices and have the opportunity to select the term that suits you best. You’ll have all the details when you fill out your request with Affirm. How do I make my monthly payments? Your monthly pre-authorized payments are configured with Affirm via your Visa or Mastercard credit or debit card , or your checking account. Who can apply to pay with Affirm, and how? Affirm payment plans are available to Canadian residents who have reached the legal age of majority in the province in which they reside. Other requirements include: Depending on the plan, a Canadian bank account

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. For an internet service move, your plan will automatically be reactivated at the new address on the selected date. No action is required on your part. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Check the status of the LEDs on your Wi-Fi modem A list of the lights of your Wi-Fi modem and the different possible states: Display 🔌 Power 🟢 On (Lit): The modem has power. 🔁 Blinking: The modem is not powered. ⚪ Off: The modem does not have power. ⬇️ Downstream 🔁 Blinking: The modem is searching for the downstream frequency. 🟢 On (Lit): Downstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Downstream frequency is locked (channel bonding). ⚪ Off: Not scanning. ⬆️ Upstream 🔁 Blinking: The modem is searching for the upstream frequency. 🟢 On (Lit): Upstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Upstream frequency is locked (channel bonding). ⚪ Off

Some features to change a TV plan are still in development. You can change the channels in your current plan or add some to switch to a bigger plan. Please note that you cannot make any changes to your TV plan and/or modify your channels during the freeze period (4-5 days before the end of your current billing cycle). Changing your channels You may change your channels at any time, without changing your monthly TV plan: In your Fizz account, go under My plans > Manage plan > Change my plan. Select your channels. Make sure the total number of channels in your new selection is the same as in your current selection. Submit your changes. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Good to know: any new channel you select for your plan must be kept for at least 30 days. Adding channels to your plan Please note that you cannot change your TV plan during the freeze period (4.5 days before the end of your current billing cycle). You may add channels to your TV plan at any time: In your Fizz account, go under My plans > Manage plan > Change my plan. Add the new channels you want. Submit your changes. A recap of your order and your new services agreement will be sent to you by email. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Remember, any new channel you select for your plan must be kept for at least 30 days. Because you’ll have access to your new TV plan instantly, you will pay a prorated amount to bridge the gap between the day you add new channels and the day your next

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device. Take this other device, and open the Fizz Wi-Fi app. On top of the screen, click on Share Wi-Fi. From there, you’ll have several choices to share your Wi-Fi network. With your mobile If you have a mobile phone connected to your Wi-Fi network, follow these instructions : Make sure you're connected to your Wi-Fi Network. Open Settings Click on Connexion (or Wi-Fi on iOS) Click on Wi-Fi Click on the gear wheel icon located on the right of your network's name (or on the i on iOS) Click on the eye to unveil your Wi-Fi network password (or on Password on iOS) With a computer If you have a computer connected to your Wi-Fi network, follow these instructions Make sure you're connected to your Wi-Fi Network. Open the list of available Wi-Fi networks. Select Network and Internet Settings. Click on Network and Sharing Center. Select the Internet connection named as your Wi-Fi network. Select Wireless Properties. On the Security tab, click to show the characters. As a last resort If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10 seconds. CODA-4680 model: the reset button is located behind the Wi-Fi modem. CODA-5610Q model: the reset button is located under the Wi-Fi modem. ​​​​​​​ Using a small, sharp object, press the reset button located behind

No Internet means no TV: Your TV channels are delivered over your Fizz Home Internet connection. If you’re running into any issue with your TV service, start by checking your Internet connection. Unable to sign into the Fizz TV app from your device Start by checking if the device you are using is connected to your Fizz Home Internet. The credentials for the app are the same as those for your Fizz account. Did you change your password for your account at Fizz.ca recently? If so, it’ll have changed for the Fizz TV app as well. Is the app up to date? Install any pending application updates. Verify if the problem occurs when using a different device. Did you block Internet access on your device? Check your Wi-Fi network’s parental control settings. If your device is blocked and cannot use your Wi-Fi network, Fizz TV will not work on it. No Internet means no TV. Make sure you are not using a personal router and that you are properly connected to your Fizz modem. App keeps loading If you are unable to access the Fizz TV app because it’s stuck on the loading indicator, here are possible solutions that may help you out: Check your Internet connection. Are other apps working properly? Make sure the device on which you are watching your content is not connected to a VPN (virtual private network). Log out and then log back into the app. If all fails, reinstall the app. Guide is empty If you’re accessing the Guide and you don’t see any show or content, check the following: Are there pending updates for the Fizz TV app? Is the device connected to the Internet? Make sure the device is not connected to a VPN (virtual private network). If all fails, reinstall the

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Is the Wi-Fi function turned off? Make sure you have deactivated WiFi on your phone. If browsing the internet with your phone is slow and laborious, your phone may be trying to prioritize browsing over a WiFi network instead of using the Fizz mobile network. By disabling WiFi on your phone, you will force it to use only mobile data; this may enable apps and web pages to load faster. If you are experiencing a slow WiFi network, see the following troubleshooting tip: My WiFi connection is slow. How can I speed it up? Restart your phone If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network. Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network. Do tests Test your connection by visiting different websites, using another web browser and/or another application. The website you are visiting, or the browser/app you were using when your WiFi became slow may be the source of the problem. If the slow speed is limited to a single browser or application, try to completely uninstall it from your device. If the situation continues unchanged after you reinstall the browser or app, consult customer assistance for the product in question Conduct speed tests Conduct a speed test using the website or application of your choice. IMPORTANT: Make sure you

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus disabling its Wi-Fi capabilities. Open an Internet browser and enter 192.168.0.1 in the address bar. Identify yourself using the following login information: Username: cusadmin Password: **enter your Wi-Fi password** Select Basic Select Gateway Disable the option ''Residential Gateway function'' Click Ok Install your personal Wi-Fi router Connect your personal router as indicated in its user guide. Plug the network cable (RJ45) into one of the four (4) numbered ports of your Fizz Wi-Fi modem. If there's any issue with the connection, restart both devices (the Fizz Wi-Fi modem and your personal router). If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings. Using a small, sharp object, press the modem’s reset button for 10 seconds. • CODA-4680 model: the reset button is located behind the Wi-Fi modem. • CODA-5610Q model: the reset button is located under the Wi-Fi modem. If needed, restart both your modem and personal router This quick video will guide you through each step. But in a nutshell: Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem turn off. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Note: If you are also using a personal router, you'll need to restart it as well. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.