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Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can listen to your messages at any time from your mobile phone or an analogue phone. Voicemail includes Visual messaging. Visual voicemail is like a power-boosted voicemail. You can listen to and manage your messages without having to "call" your voicemail. Available for IOS and Android phones. Discover the magic of visual voicemail: What’s Visual voicemail, and how does it work? | Fizz Adding voicemail Voicemail is an option you must add to your plan. Sign in to your account and go to My Plans > Manage plan > Change plan and add voicemail. This change will come into effect at the beginning of your next payment cycle as per the plan change policy. Good to know: To use your voicemail, your plan must include minutes. If not, you won’t be able to use it or access it, whether from your mobile phone or any other phone. Accessing your voicemail Hold the ''1'' key on your phone for a few seconds. Good to know: - This shortcut to your voicemail that is the “1” key is actually a call forward to the messaging centre configured for most phone models. This feature may vary from one model to another and may not be modifiable in all phones. - If you are forwarding your calls to another number, your voicemail won’t pick up incoming calls and no one will be able to leave you a message. To manually access your voicemail, dial 1-514-647-0999. The PIN (customize, reset or deactivate) Reminder: Once the voicemail option is added to your plan, it’ll be activated come the following payment cycle. As soon as your voicemail is activated

PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your agreement stays the same, with the same conditions. The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The amount of your purchase is equally split over 4 payments. Monthly instalments for large purchases: The amount of your purchase is spread over a period that varies between 12 and 24 months depending on the phone model and your eligibility. How Pay in 4 works. You’ll have four (4) automatic pre-authorized payments charged to your Visa or Mastercard credit or debit card : a first payment when you receive your purchase, and one payment every two weeks after that. Good to know: this payment solution won’t impact your credit score. How monthly instalments with Affirm work. Over how many months can I finance the purchase of my phone? The number of months over which you can finance your purchase varies between 12 and 24. The number varies based on the value of your purchase and your eligibility. You’ll be presented with three choices and have the opportunity to select the term that suits you best. You’ll have all the details when you fill out your request with Affirm. How do I make my monthly payments? Your monthly pre-authorized payments are configured with Affirm via your Visa or Mastercard credit or debit card , or your checking account. Who can apply to pay with Affirm, and how? Affirm payment plans are available to Canadian residents who have reached the legal age of majority in the province in which they reside. Other requirements include: Depending on the plan, a Canadian bank account

Instructions to return your phone Once your online return request has been submitted, you’ll receive a confirmation email with your return label. Here are the steps to follow: Pack your phone and its accessories securely in a reasonably sized box. Print your return label or present your QR code at a Canada Post deposit location. Bring your package to the Canada Post drop-off location before the indicated date - you have 30 days once your return request is submitted. Track the status of your return directly in your account under My Phones > Follow my return. Important: if this device is considered hazardous equipment, please add the mention Hazardous equipment on your package. Preparing your package For a 15-day return, your phone must be in its original box . Don’t forget to include all its accessories and the charger. For a warranty claim, send your phone along with its charger. Pack everything securely in a reasonably sized box to avoid any damage during shipping. You are responsible for your package until Fizz receives it. Consider using a phone return mailing box available at Canada Post. Head to a Canada Post deposit location Make your way to a Canada Post drop-off location with your package with the return label on it or your confirmation email showing your QR code. Respect the deadline outlined in your confirmation email. If you miss your deadline, Canada Post will not accept your package, and you’ll have to resubmit a new return request. Tracking the status of your return You can track your package and the status of your return directly in your account: Log in to your Fizz account and go to My Phones > Follow my return. Read more : Buying a phone at Fizz I’m waiting for the delivery of my Fizz package

Some features to change a TV plan are still in development. You can change the channels in your current plan or add some to switch to a bigger plan. If you wish to switch to a smaller plan, please contact our Customer Service team. Please note that you cannot make any changes to your TV plan and/or modify your channels during the freeze period (4-5 days before the end of your current billing cycle). Changing your channels You may change your channels at any time, without changing your monthly TV plan: In your Fizz account, go under My plans > Manage plan > Change my plan. Select your channels. Make sure the total number of channels in your new selection is the same as in your current selection. Submit your changes. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Good to know: any new channel you select for your plan must be kept for at least 30 days. Adding channels to your plan Please note that you cannot change your TV plan during the freeze period (4.5 days before the end of your current billing cycle). You may add channels to your TV plan at any time: In your Fizz account, go under My plans > Manage plan > Change my plan. Add the new channels you want. Submit your changes. A recap of your order and your new services agreement will be sent to you by email. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Remember, any new channel you select for your plan must be kept for at least 30 days. Because you’ll have access to your new TV plan instantly, you will pay a prorated amount to

Using the Forum to share and help others comes with its own points and badges. Earning Points Let’s get you started: Create your Forum account. Make sure to use the same email address as your Fizz account. Help and contribute to the community by replying and posting helpful information that can benefit other Fizz members. > Learn how to post on the Forum. You’ll earn points for each action you complete. Think of these as notoriety points. Based on your contribution in the community, you may also receive Geek badges. The allocation of our Geek badges is based on a secret algorithm, devised to prevent people from gaming the community. But ultimately, the following will increase your chances: The frequency of your activity on the Forum. Any reply you post to help others who need assistance or direction. Posting helpful contributions. Your participation in the Forum will also give a hand to your My Rewards progression. You must be a Fizz member with an active monthly plan to participate in the My Rewards program. The email address you use in the Forum must match the one in your Fizz account. Subscribe to Fizz > The actions you complete on the Forum do not all contribute to your My Rewards program. Refer to the table below. Please note that to ensure fairness and quality of interaction on the Forum, daily limits have been set for each action that can contribute to your My Rewards progression. Forum actions that contribute to your My Rewards progression Reply Answer in less than 5 minutes Daily leader Weekly leader Monthly bonus Monthly leader Earn “Accepted Solution” (best answer) Do I earn any rewards when I participate in the Fizz Forum? Participating in the Forum earns you points and badges, which in turn can contribute to