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Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only offered in Quebec. You will always receive a notification and a text message when your plan is depleted. Need some advance warning? Opt in for email or text alerts to tell you how much money is left in your Wallet. How to enable automatic usage notifications: Go to My Settings in your Fizz account. Scroll to Settings and select Plan communication preferences. Slide the Usage alert notifications button to On. Click Save changes. Read more : How do I use Pay As You Go? What payment methods can I use? How do I update my payment method or credit card information? How do I fix a payment issue? How do I add funds to my Fizz Wallet?

Due to the Canada Post strike, please ignore the return instructions you receive in your Fizz account and follow these special instructions instead. Please let us know if there’s a problem with returning your Wi-Fi modem. To contact Customer Service, simply click on the chat bubble in the bottom right corner of this page. You can access the bubble chat within our business hours. If you return a modem that is in poor condition, or if we receive a box that does not contain your modem, you will be charged a $225 (plus applicable taxes) modem replacement fee and/or $60 for delivery by a technician. If a refund is due to you, this amount will be deducted from the amount due. To learn more about the process of unsubscribing from the Internet service, please refer to this FAQ.

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the trial period cannot be reactivated afterwards. For a mobile plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 60 days ago. Click Reactivate and follow the steps. If you still have your SIM card, you can reuse it to reactivate your plan. You will need the activation code. However, if you have transferred your number to another provider, you will need to re-subscribe to Fizz's mobile service. During the re-subscription process, you will have the option to transfer your number back to Fizz. If you are in the process of transferring to another provider, you must first complete this process. Then, you will need to re-subscribe to Fizz's mobile service and you will have the option to transfer your number back to Fizz. IMPORTANT : – It is not possible to reactivate a plan by adding funds to your wallet. – If your mobile plan has been deactivated for more than 60 days, it cannot be reactivated, even with the help of an agent. You will need to create a new plan, but you can keep using your current SIM card. Create my plan For a Home Internet plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 30 days ago. Still have your Fizz Wi-Fi modem? Click Reactivate and follow the steps. Make sure you have the serial number of your modem handy. After completing your reactivation, restart your modem. You cannot reactivate an internet plan (or activate a new plan) using a Fizz modem associated

A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones come with a warranty of 6 months. Look up warranty details. All Preloved phones are carefully cleaned. They are inspected and tested by our technicians, who also make sure there is no water damage. Note: The battery operates at a minimum of 80% of its initial capacity and battery life will vary based upon prior usage. Preloved phones have not been repaired, remanufactured, or refurbished by the original manufacturers. Accessories included with Preloved phones, whether they are new or used, may not be original manufacturer accessories and are not covered by the warranty. There are two (2) Second Chance phone categories: Perfect and Almost Perfect, each with its own aesthetic criteria based on industry standards. You can also choose to purchase a brand-new device if you prefer. Criteria for a Perfect Preloved phone. A Perfect Second‑Chance phone has been previously used, but it is in excellent condition. It may show very slight signs of use that are only noticeable upon close inspection, but it meets the following criteria: No noticeable scratches: only very light, superficial marks may be visible. Only minor signs of wear, with no deep scuffs. No cracks on the screen or the casing. No dents or signs of drops. No display defects (no dead pixels, spots, screen burn‑in, etc.). No significant scratches on the main screen or on the camera lenses. Criteria for an Almost perfect Preloved phone. n Almost Perfect Second‑Chance phone has been previously used, but it remains in very good condition. You may notice a few marks, scratches, or minor signs of wear, but it meets the following criteria: No cracks on the screen or the casing

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via email or text. You can also choose to receive these messages in English or French. You may choose not to receive promotional communications from Fizz. Know however that you will continue to receive the administrative communications Fizz sends by email. This includes, but is not limited to, everything related to your payments, order confirmations, appointment reminders, delivery information and the My Rewards program. You are at all times responsible for updating the email address associated with your Fizz account. Fizz is not responsible if an administrative communication is sent to an email incorrect address. To access your communication preferences: Go to My Settings in your Fizz account. Scroll down to Communications This is where you can select and manage your preferred language to receive Fizz communications, your account communication preferences, your plan communication preferences, privacy options the plan (if you have more than one) you wish to receive My Rewards perks and any referral bonuses you may earn. Account communication preferences This category defines the communications you will receive at the account level. For example, if you have three plans in your account, Fizz will only send out one communication instead of three. Topics you may manage under account preferences include: Whether you wish to receive communications via email or text messaging. If you would like to receive communications about Fizz events or special offers. Whether you want to be notified about your progress in My Rewards program levels. If you want to be notified when you earn a referral bonus after inviting a friend to join Fizz. Receive a heads-up if your payment method is about to expire. You may not opt out of

Make sure you are in an area covered by our service. View network coverage maps If you are outside of Fizz's coverage area, you may still be able to use your mobile data by connecting to our WAN. How to access the extended network If you are outside the Fizz coverage area, your phone is probably in roaming mode.   Options for using data while roaming      Is there data in your plan? Make sure you have mobile data in your plan.   My Plans. If there is no data in your plan, you will not be able to access the Fizz mobile Internet network. You can change your plan to add data. This change will take effect come your next payment cycle. Other options: Buy an Add-on which will allow you to use its data right away. Connect to a Wi-Fi network. Is your data enabled? Your phone has a software switch that allows you to grant or deny access to the Fizz mobile Internet network. By doing so, you allow, or not, your phone to use mobile data.   The procedure for allowing the use of mobile data may vary from one phone to another. Here are two examples: Android: Settings → Mobile Network → Mobile Data iPhone: Settings → Cellular network → Cellular data If you're outside your coverage area: You may need to enable mobile data while roaming as well.  The steps to enable data roaming may vary from phone to phone. Here are two examples: Android: Connection → Mobile Network → Roaming iPhone: Settings → Cellular → Cellular Data Options → Data Roaming Options for using data while roaming Is Wi-Fi disabled? A phone may attempt to connect exclusively with Wi-Fi when Wi-Fi is turned on. Disable Wi-Fi, at least temporarily, to use mobile